IMPACT : International Journal of Research in Business Management

13-24

Authors: Sunil Kumar. R

The Literature review examines the theoretical, empirical and meta-analysis development in leadership literature. Substantial effort has gone in to clarify different dimensions of leadership, by generating considerable attention on the organizational and social research of leadership theories, styles, and behaviors. The study on leadership literature review brings out that over the period of time the researchers have redefined and modified the theories and practices of leadership development, yet the previous work has been relevant and have not faded over the years.

17-30

Authors: Olatunji, Toyin E., & Ibukun-Falayi, Owoola R

This study assessed the effects of interest rate regulation on credit administration SMEs in Nigeria in a twenty-year period (1994-2013). To accomplish this, the trends of interest rate and credits to SMEs were analyzed to determine the relationship between interest regulation and credit administration; then, the extent to which interest rate influences credits extended to SMEs and the nature of the effects were evaluated. Secondary data obtained from CBN statistical bulletins were employed for the study, which showed the average interest rates for the period of study. It also showed the trend of loans extended to SMEs. There was a positive, but weak correlation (9%) between both variables. Furthermore, the R2 (0.8%) is indicative of how little the independent variable explained the changes in -dependent variable, thus interest rate regulation did not singly influence credit administration to SMEs. It was concluded that interest rate regulation did not have the significant effect on credit administration to SMEs, rather in concert with other determinants of credit administration (like inflation, access to credits, foreign exchange rate volatility, etc), it could have a strong positive effect. The study, therefore, recommended among other things that interest rate should be complemented with effective credit guarantee scheme, subsidized interest rates, and adequate financial education.

15 - 26

Authors: Ayla Zehra Oncer

Increasing global competitive environment in the field of higher education has made universities necessary to take strategic management into account. In this context value chain analysis is one of the most basic and important tools used in strategic management. However, the generic value chain model developed by Porter deals mainly with activities and processes related to private sector initiatives. In this study, a unique value chain model which could be used by higher education institutions and especially by universities was tried to be developed, and a proposal was made to analyze the model in question. The paper outlines the main components of the proposed model and explains how it works conceptually and at a practical level as a tool to help value-creating capabilities of higher education institutions.

35-44

Authors: Snigdha Mishra, Anushree Yavagal & Payal Bagwe

In today’s dynamic workplace where creativity and flexibility are critical, tasks are increasingly done in teams and employee’s expectations are varied it is very difficult to engage them in “good Citizenship” behaviors such as helping others in their team, volunteering for extra work, avoiding unnecessary conflicts and helping the organization to achieve the goal. All said and done individual’s behavior is unique. To understand the appropriate behavior and encouraging it , of course, is a major task of the managers in the organization. This is not only limited to the organization but also applicable everywhere where we have people involved in the process. The current study revolves around how an individual who belongs to Gen Y has a sense of commitment towards the organization. It also talks about what is Gen Y perspective regarding Organizational Citizenship Behaviour. Researchers have undertaken the research wherein they asked questions to the Gen Y students who would be working in the organizations in next 5 years. Through this research, they are trying to understand how can we engage the students in the institute so-called future employees of the organization so that they can go an extra mile to help others.

53-64

Authors: Naveen Gupta & Jivan Kumar Chowdhury

The study reveals Gallup Organization research reveals that organizations with world-class employee engagement are 18 percent more productive and 12 percent more profitable than industry competitors with bottom quartile performance! In fact, top decile companies realize 3.9 times the Earnings per Share (EPS) growth rate compared with low engagement performers within their industry. A 2006 study by the Gallup Management Journal found that engaged employees make up an average 29 percent of a company’s workforce, leaving a startling 71 percent who are “not engaged” or “actively disengaged.” (Cue offstage scream.). Engagement comes not from dollars but from more personal factors. The paper conceptually reveals the various strategies adopted by firms in employee engagement. The organizations are adopting various types of strategies like talent management, open communication, employee retention practices in engaging the employees. The organization effectiveness can be achieved through employee engagement and it has been proved by various studies.

81-88

Authors: Johnsi. A

This study deals with the struggle and focuses on the interpretation of the individual and importance of the role of Mother in the life of an individual its impact, disordered and traumatic behavior resulting from an unsettling and disturbing experience.The work attests to the physical and emotional oppression worked out upon children with special regard on the protagonist Lula Ann Bride well in Toni Morrison’s novel God Help the Child and strives to investigate alternative modes of thought and behavior in dealing with children. The study further throws light on the true essence of motherhood, the role of a mother in the initial years of an individual. And how the mother contributes to the individual development of the children with the right kind of attention and love leads to the attainment of selfhood.

13-20

Authors: Shraddha Manohar Kulkarni

This paper studied the relationship between the supportive leadership behavior of bank managers and its impact on their level of satisfaction. The study investigated the relationship between 13 specific leadership behaviors indicating supportive attitude towards the subordinates and whether it helps in keeping the employee satisfied or not. The two sample proportion test is applied in the Research Methodology based on an instrument developed by Gary Yukl (2000). The hypothesis was supported, indicating that the supportive behavior of managers was positively correlated to their satisfaction.

31-38

Authors: Monika Sharma & Surbhi Mishra

Change is the law of nature. This is a universal fact that if a person does not change according to time, his survival will be quite difficult. The same is the case in respect of the corporate world in the present era of globalisation, because this affords new avenues and also enables to keep pace with the international competition and the technological advancements. However, in the present scenario of globalisation, this can only be possible with the Workforce Diversity so as to acquire and utilize the variety of talents in a proper value system beyond the boundaries of race, religion, gender, income, geography and other. Workforce diversity consisting individuals with demographical and psychological profiles is certainly a very useful asset for the organisation. Diversity represents the multitude of individual differences that exist among people. At the same time, the diversity also affords multiple talents among the people of diverse backgrounds. It directly affects the culture and traditions of the organization. However, it is quite difficult for the organisation to manage the diversified people at a single platform for achieving their desired targets with least possible complications and problems. Managing diversity entails enabling people to perform with their utmost potential and zeal. The concept of workforce diversity is based on the assumption that everyone in the organisation, including the individuals who are not members of the dominant group of the workers must assimilate and interact with each other towards the common objectives of the organisation in such a manner that their diversity may prove to be an asset rather than an obstacle for the organisation. Managing workforce diversity is, therefore, the most challenging task for the managers.

11-18

Authors: Dhimen J. Jani

On 8th November 2016, radical governance cum social engineering measure called Demonetization was enacted in India. Two major denomination notes, Rs. 1000 and Rs. 500 comprising around 86% of total currencies in India, were demonetized with immediate effect. Restrictions were placed on the convertibility of domestic money and bank deposits, hence consumers were forced to adopt digital payment option instead of cash payment. This led to opening new era of digital currencies in India. Many digital payment apps took advantage of new opportunities and made huge profits. This research work was done to identify the most preferred digital payment option rural consumers. 100 respondents were surveyed through structured questionnaire with convenient sampling method. The research was intended to identify the impact of demographical factors on the selection of digital payment options. The result suggested that BHIM (UPI) application took the first place, second was secured by debit card and third was free charge.

31-46

Authors: Sruthy Madhavan

Electronic Banking also referred as online banking, virtual banking, Internet banking simply means use of banking products and services through electronic means. Online banking services have become very popular among the customers from quite some time. It has become popular not only in advanced countries, but also in the other parts of the world and has offered new opportunities to the customers. It is beneficial for the customers as it is faster, convenient and provides 24X7 services to the customers irrespective of their location, i.e. e-banking eliminates the disadvantages of manual procedures like slowness, tardy, manipulation of records, etc. The customers can view their transactions, print out their statement, can transfer funds, and can make payments. Besides this, it is an efficient and cost-saving channel for banks too. In India as economic reforms introduced over 1991 banking industry has made significant progress, in which e-banking is playing a crucial role.