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A Study of Hospitality Management for Environmental Certification: Case Study Using the Hotel des Parlementaires, Yamoussoukro, Côte d’Ivoire
Authors: 1*Eboua N. Wandan, 1Kouame Raymond, 2Coulibaly Abdoulaye, 2Idrissa Sylla
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This work was the review of the potential impacts of the activities, products and services that need to be addressed within the Environmental Management System (EMS). The study was done at the “Hotel des Parlementaires” (HDP), a 4 stars Hotel with a capacity of 300 rooms located in the city of Yamoussoukro. In-depth interview of 3 target groups was done, the management team, Social and Environment Managers, and staff. This was completed by a focus group Interview. Data were gathered by listing the environmental aspects according to the ISO 14001 criteria. Then identified most significant environmental impacts were assessed. The most important potential impacts to the environment found were the discharge from the HDP into the air and water bodies, the contamination of soil, the utilization of raw materials and natural resources, the management of waste, and the environment of the local community. Corrective actions concerning good Housekeeping practice such as the use of ecocard for bedrooms, sundry of laundry, storm water collection and recycling, reuse of rinse water, and the setup of 3Rs program for waste management were proposed. The setting up of a training program for environmental awareness among staff, guests and clients were indicated.