International Journal for Quality Research

6

Authors: A. Aleksic, B.Jeremic, M. Stefanovic, M. Djapan

One of the keys of successful business last few years is effective dealing with risks in every meaning of that word. At the time when the world economic crisis largely limits business, successful Risk management is the only way of survival for a large number of business systems. This paper will present the processes of risk management in supply chains that are in accordance with the standards ISO 28000 and ISO 31000. By implementing a holistic, enterprise-wide supply chain risk management program, companies also can uphold their commitment to providing strong corporate governance on behalf of stakeholders and increase their market value.

7

Authors: A. Vujovic Z. Krivokapic

This paper presents the experience of the authors, which was acquired during the preparation and initial steps in the project implementation of the quality system at the University of Montenegro. The paper points out some models and distinguishes one, in our opinion, which is based on detailed analysis, the optimal model for the establishment of quality in higher education and excellence in higher education. Also, the paper was presented and the structure and basic for referential which can make implementation of a high quality in the institution.

9

Authors: M. Metaj

Albania possesses a wide range of ecological systems including coastal zones, estuaries and lagoons, lakes and wetlands, grasslands, middle-low altitude coppice forests, high altitude forests, alpine vegetation and glacial areas. The country possesses about 3,250 species of vascular plants, 165 families and more than 900 genera. Medicinal plants (botanicals) and non-timber forest products have a long history of importance in the culture and traditional knowledge of Albania. Proper legislation and especially legal and regulatory framework enforcement for the regulation of this developing industry remains lacking. A Strategy of Biodiversity plan developed in 2000 calls for an increase in the Protected Areas system which currently covers some 6 % of Albania's area to a total area of 435,600 ha, approximately 15 % of the country's territory. Changes in the legal and policy framework as well as institutional structures is required to move forward and provide an environment for biodiversity conservation and a sustainable protected areas system. The various threats to biodiversity and constraints to improvement are outlined as well as recommendations for sustainable use, assessment and regulation.

10

Authors: A. Suchanko, I. Mikulecky, J. Hodolic

This research is a part of ETIQUM Tempus Project which is focused on development of training courses in the field of quality management and metrology. The article covers the analyse of steps which were required for transposition EU Directive on measuring instrument (MID) into national legislation of Slovak republic. It covers not only information about implementation but also mandatory periodic verification after placing on the market as well.

12

Authors: J. Jovanovic, Z. Krivokapic, S. Ramovic

The paper analyses creation of Balanced Scorecard, which includes environmental protection elements in AD Barska Plovidba. Firstly,the paper presents proposed models that include elements of conventional Balanced scorecard, and then we start with proposed models evaluation. In fact, as implementation and evaluation of the model in AD Barska Plovidba takes longer period of time, its evaluation and final choice is based on ISO 14598 and ISO 9126 with use of AHP method. Usually those standards are used for quality evaluation of software products, computer programs and databases inside organisation. After all, they serve as support for their development and acceptance because they provide quality evaluation during the phase when software is not yet implemented inside organistaion, what we assume as very important.

6

Authors: S. Arsovski, K. Kanjevac Milovanovic

The basic subject of this work is the model of new approach impact on quality and safety products, and competency of our companies. This work represents real hypothesis on the basis of expert's experiences, in regard to that the infrastructure with using new approach directives was n't examined until now, it isn't known which product or industry of Serbia is related to directives of the new approach and CE mark, and it is not known which are effects of the use of the CE mark. This work should indicate existing quality reserves and pr oduct's safety, the level of possible competency improvement and increasing the profit by discharging new approach directive requires.

7

Authors: M.-A. Diaye, J. Jovanovic, Z. Krivokapic, A. Vujovic

According to several researchers, workers involvement into the implementation of a quality system in a firm is a key of its success. Since training can improve workers involvement during the implementation of a quality system in a firm, we try in this paper to evaluate quantitatively in the case of Montenegro, the impact of training of workers' involvement. Using an original data set about two leading firms from Montenegro, we show that the coefficient associated with the training variable is on average about -1.44 and is significant at a level of 1%. That is workers who are not trained during the ISO 9001 implementation are strongly less involved into the quality management process of their firms.

9

Authors: D. Grahovac, R. Kucinar

Corporate cost management is a key prerequisite for successful management, a process of guiding the enterprise from the existing to the particular, desired performance. Traditional cost management systems, based on the use of financial indicators, do not satisfy the needs of modern enterprises. Conventional cost management system is based on standard cost accounting systems information support. It provides cost reduction program, accordingly labor costs reduction methods realized as short term positive effects. Nowadays, a great number of different models have been developed. They have a more complex approach to performance analysis, using both financial and non financial indicators, grouped in a certain number of performance perspectives. The disadvantages of these modern systems can be diminished through their integration, which leads to creating new, integrated cost management systems. That we can see trough integrated software packages who covering almost all aspect of corporate business management.

10

Authors: Z. Kalinic, S. Arsovski

Mobile devices are becoming more common tool in everyday life. There are many areas of implementation, and in this paper, the use of mobile devices in education and training (also known as m-mearning) is considered. The advantages and limitations of mobile devices and its use in education and several examples are also presented. Since this is new area, there are no generally recognised standards for its implementation. Some recommendations and technical standards on mobile content development and delivery are given.

15

Authors: J. Jovanovic, Z. Krivokapic

This paper is based on doctoral dissertation which is oriented on improving environmental management system using multi - software. In this doctoral dissertation will be used key results of master thesis which is oriented on quantification environmental aspects and impacts by artificial neural network in organizations. This paper recommend improving environmental management system in organization using Balanced scorecard model and MCDM method - AHP (Analytic hierarchy process) based on group decision. BSC would be spread with elements of Environmental management system and used in area of strategic management system in organization and AHP would be used in area of checking results getting by quantification environmental aspects and impacts.

4

Authors: Jarmila Salgovicova

The paper analyses the approaches to implementation and improvement of services quality in the area of human medicine in Slovak health-service institutions.

7

Authors: Milan Vukcevic

Cost of quality are part of structure a total cost of organisation. Cost of quality management is important aspect of successful organization. In this paper, models are analised and key aspects cost of quality are given. Problem a cost of quality management particularly is investigated.

8

Authors: Slobodan Radosavljevic

Global dynamics of the technological changes creates a need for modern approaches while evaluating and analysing the risk in the mining industry. Analysing and managing technical systems in the mining industry is a key factor concerning the quality of their functioning. Dependability, safety, and maintenance management based on the risk analysis can contribute substantially to the overall effectiveness and efficiency of the mining technological systems. Besides applying adequate technology, organizing and harmonizing the system links among various structures and standardization is of the great importance in achieving business goals. The choice and use of the optimal solutions in the analysis ought to recognize, anticipate, forestall, reduce, and minimize the risk and possible destructive applications. The mining industry production practice recognizes the need for the strategy of organizational and process redesigning as well as raising this issue to the level of the other managing functions of the company. A realistic view of the present state in the risk analysis shows the need for the rapid transformation in the mining industry. The study puts forward a proposal for the possible approaches and improvement relating to the following and implementing modern, standardized world trends, (models and methods) concerning the analysis of the technical and occupational safety risk in some of the basic processes in the mining industry.

9

Authors: Slavko Arsovski, Lubomir Soos, Milan Pavlovic

This paper is oriented on Knowledge Transfer about Quality on one side and Environmental protection on the other side. Authors are concern on University (Serbia and Slovakia) as knowledge source because that is dominant source in those countries, and represent very interesting results about two separately parts (quality and environmental protection). Area of research is knowledge about quality and environmental protection in Serbia and Slovakia and scope is transfer of that knowledge between university and society in both states. This paper is also organized to give practical evidences about different intensity and level of transfer of knowledge in Serbia and Slovakia.

9

Authors: Aleksandar Vujovic, Zdravko Krivokapic

This paper present own approach for improvement business process performances through improvement in area of quality management system by using expert system. In that way it is defining own approach of analogy between quality management system and human body in part of unwilling function. It was used a global approach for looking for arise of nonconformity or anomalies in quality management system. On identified places it was defined preventive action for improvement. Like the support it was realized an expert system which in the exit, depend of input data, give set of measurement for improvement.

5

Authors: P. Krizan, Dj. Vukelic

The main goal of this contribution is to present results of analyse of mathematical models of wood biomass compacting. Doesn't exist a lot of models which describes real state in pressing chamber and amount of factors impact at compacting process and thereby on briquette quality. According to our suggestion have also constructional parameters of pressing chamber (pressing spout and pressing ram) expressive impact on result briquette quality. We did theoretical analyses which showed us that impact on briquette quality have also change of pressing chamber length, change of friction coefficient, change of pressing chamber conicalness and also change of pressing chamber diameter.

6

Authors: M. Djordjevic, M. Kokic

This paper presents a general approach to the product conformity assessment which is required by EU New and Global Approach. As an example, some of the results of the project TD-7082B are presented relating to the harmonization of machine tools with the requirements of the relevant EU directives and harmonized standards.

7

Authors: D. Pavletic, M. Sokovic, G. Paliska

The paper is dealing with one segment of broader research of universality an systematicness in application of seven basic quality tools (7QC tools), which is possible to use in different areas: power plant, process industry, government, health and tourism services. The aim of the paper was to show on practical examples that there is real possibility of application of 7QC tools. Furthermore, the research has to show to what extent are selected tools in usage and what reasons of avoiding their broader application are. The simple example of successful application of the quality tools are shown on selected company in process industry.

8

Authors: D. Raonic, D. Srejovic

Within the project "Improvement of quality and environment protection in Sumadija and Pomoravlje", financed by EU, "The study on vindication investments into quality improvement and environment protection in Sumadija and Pomoravlje" has been made. This paper discusses the results of cost/benefit analysis that includes SME from metal-processing industry, industry for non- metalic materials production and manufacturing, agriculture and food-processing industry, tourism and catering industry. The paper also includes the indicators of total economic benefits and costs that may be the result of QMS, EMS and HACCP initiation, as well as of CE mark for the products obtain ing. We illustrated necessary financial investments in relation to predicted percentage of certified SME in the region in five years period, and on this basis financial indicators of justification of investments and the proof of those investments through calculated net present values (NPV).

9

Authors: A. Vujovic, Z. Krivokapic

The work arised like results of preliminary research which conduct by authors for necessaries of production doctoral dissertation on Mechanical faculty in Podgorica. Work presented research in quality management areas through aspect of category, methods for data collecting, methods for data analysing and academics disciplins or areas. The target of this work is to point out the most significant and not enought research areas of quality management systems through rewiev and analysing doctoral dissertation research which is available on Internet. Based on different kind of corellations which is defining and present in table, the conclusion is make whit target to point out significant and inherents quality management areas.

5

Authors: M. Badida, E. Lumnitzer, M. Bilova, M. Filo

Identification of the noise measuring uncertainties by declared measured values is unconditionally necessary and required by legislative. Uncertainty of the measurements expresses all errors that accrue during the measuring. B y indication of uncertainties the measurer documents that the objective value is with certain probability found in the interval that is bounded by the measurement uncertainty. The paper deals with the methodology of the uncertainty calculation by noise measurements in living and working environments. metal processing industry and building materials industry.

6

Authors: N. Miric, G. Devedzic

The term Lean has been widely used in today's product manufacturing and service delivery environments. In its fundamental nature the Lean Philosophy continuously strives for elimination of any kind of waste that exists in such environments. There are six basic strategies [1] related to the Lean Philoso phy: Workplace Safety & Order & Cleanliness, JIT production, Six Sigma Quality, Empowered Teams, Visual Management and Pursuit of Perfection. On the journey of sustaining the lean supporting strategies there are many problems, or opportunities as Lean Prac titioners call them. The value of some strategies highly depends on the efficiency of the problem solving techniques used to overcome the emerging issues. JIT production is difficult to imagine without a system that supports a high level of operational rea diness with equipment uptime above 98%. Six Sigma level of quality, even when built into a product or system design, still undergoes the challenges of day to day operations and the variability brought with it. This variability is the source of waste and lean systems culture strives for continuous reduction of it. Empowered Teams properly trained to recognize the real cause of the problems and their Pursuit of Perfection culture are one of the corner stones of Lean Philosophy sustainability. Their ability to work with Problem Solvers and understand the difference between the "cure of the symptoms" approach versus "problem root cause identification" is one of the distinctions between Lean and Mass operations. Among the series of Statistical Engineering To ols this paper will show one of the techniques that proved to be powerful in the identification of the Set of Variation that contains the Main Cause of the new problems that arise in daily operations. This technique is called Multi - Vari. Multi - Vari is th e statistical engineering method used to analyze the set of data acquired in an organized manner. The set could be analyzed graphically or analytically. There are two basic applications of this method: (1) Determine statistically the homogeneity of the data distribution [2] and (2)Identify the critical set of variation that contains the assignable cause of the variation. This paper will focus on the second application of this method which gives the greatest return on investment in day to day operations in d ifferent working environments. Presented vision of the Multi - Vari method and application example should help readers to understand the essence, evaluate the value of this method and identify a potential for application in their areas of expertise.

7

Authors: L. SooS, I. Onderova

At present there is a permanently increasing demand from machine-tool users for metalworking and fabrication machines for high speed cutting (HSC), which are the basic trend of the intensification of processes that means shortening of cycle time s. The progress in building and applications of a new generation of machines was enabled by new cutting materials and tools, high revolution spindles, sophisticated types of leading, linear drives, etc. Actually, this progress is remarkable when it comes to the increase of the output of energy beam sources (laser, plasma, water beam) in the machines for cutting of material. That also increases demands for highly effective, high dynamic technological tabl es that create the support for cutting heads, while the demands for the quickness of these tables are extremely hi gh with speeds up to 300 m/min.

8

Authors: S. Arsovski, K. K. Milovanovic

The basic subject of this work is the model of new approach impact on quality and safety products, and competency of our companies. This work represents real hypothesis on the basis of expert's experiences, in regard to that the infrastructure with using new approach directives wasn't examined until now, it isn't known which pro duct or industry of Serbia is related to directives of the new approach and CE mark, and it is not known which are effects of the use of the CE mark. This work should indicate existing quality reserves and product's safety, the level of possible competency improvement and increasing the profit by discharging new approach directive requires.

14

Authors: Z. Arsovski, M. Pavlovic, S. Arsovski

In essence, process of maintaining equipment is a support process, because it indirectly contributes to operational ability of the production process necessary for the supply chain of the new value. Taking into account increased levels of automatization and quality, this proces s becomes more and more significant and for some branches of industry, even crucial. Due to the fact that the quality of the entire process is more and more dependent on the maintenance process, these processes must be carefully designed and effectively im plemented. There are various techniques and approaches at our disposal, such as technical, logistical and intensive application of the information - communication technologies. This last approach is presented in this work. It begins with organizational goa ls, especially quality objectives. Then, maintenance processes and integrated information system structures are defined. Maintenance process quality and improvement processes are defined using a set of performances, with a special emphasis placed on effectiveness and quality economics. At the end of the work, information system for improving maintenance economics is structured. Besides theoretical analysis, work also presents results authors obtained analyzing food industry, metal processing industry an d building materials industry.