Journal of Innovations in Business and Industry

6

Authors: Olga Safonova, Vladimir Konyukhov

The article examines the model of the quality management system based on international standards ISO 9000 series is generally recognized in the world. It is being implemented at enterprises of all forms of ownership operating in various countries and sectors of the economy. The standard has gained such wide popularity due to its versatility and approaches to quality management, which have shown their effectiveness and efficiency in practice. In the modern world, the basis for ensuring a competitive advantage of an enterprise in the market is the continuous improvement of its management system and products. The ISO 9000 series of standards focuses the organization on continuous improvement and the fullest satisfaction of the requirements of all stakeholders. The quality management system is an important factor of competitiveness. The presence of a quality management system at the manufacturer means, in market language, the ability of this enterprise to meet the requirements of consumers, regulatory requirements from the state and the requirements of the organization for its own activities. In accordance with the General provisions of the standard, this is the main purpose of the quality management system. Modern enterprises operate in a constantly changing market environment. Only those companies that can quickly adapt to changes in the external environment can survive in the competition. In this regard, the quality management system should be flexible and quickly "adjusted" to changes in the requirements of the parties interested in the company's activities. Only such a management system can become a useful tool in the hands of the company's management.

8

Authors: Glgorije Mirkov, Mirko Đapić

Flexible manufacturing systems are becoming increasingly popular in modern industry, providing flexibility in producing different products and quick adaptability to changes in the production program. Didactic FMC (DFMC) are small manufacturing systems used for educational purposes, providing students with practical experience in production. DFMC systems are the basic element in learning new concepts of Industry 4.0. This paper explores the flexibility of routing components in DFMC systems using the Dempster-Shafer theory of belief functions and evidence networks developed based on this theory. By using the Dempster-Shafer theory, we evaluate the flexibility of routing in the system for producing different products, i.e., the system's ability to adapt to changes in the production program according to the concepts of Industry 4.0. The analysis of routing flexibility allows for identifying critical points of the system and suggestions for improving system efficiency. The results show that routing flexibility is a key factor for the efficiency of the DFMC system. The Dempster-Shafer theory provides a precise analysis of beliefs based on various input parameters, which contributes to the precision and reliability of the analysis of routing flexibility of DFMC system components. This paper contributes to the understanding of routing flexibility and provides guidelines for further research in this area.

24

Authors: Getahun Mekuria

The essence of banking service will always be service quality. To gain customer satisfaction, enhance market rivalry, and achieve sustainable performance. The primary goal of this article is to identify the primary factor contributing to high customer dissatisfaction and poor service quality in bank services. This article synergies fuzzy SERVQUAL, fuzzy Kano model, and fuzzy analytic network processing into QFD. Structured survey questions based on SERVQUAL and Kano models were developed and disseminated to collect data. According to the findings, the bank should offer the promised service within the time range, respond to client concerns immediately, and supply appropriate service within the time frame. Furthermore, an employee should give timely care to the client; the employee should never be too busy to respond to customer demands and inform the consumer when service is delivered. In conclusion, focusing on customer requirements can enhance the bank's service level, which increases customer satisfaction.

6

Authors: Valery Lesnykh, Tatiana Timofeeva

An important component of the sustainable functioning of urbanized territories are life support systems that provide the main indicators of the quality of life of the population both in normal conditions and in emergency situations of man-made and natural character. Such systems primarily include power supply systems, gas supply, heat supply, water supply, transport, etc. Accidents in life support systems lead to large-scale and long-term negative social, material, financial and environmental consequences. Especially severe consequences are associated with intersystem accidents, when the termination or restriction in functioning affects two or more life support systems. The report discusses methodological issues of simulation of emergency interaction of life support systems, an algorithm and a general scheme for resilient assessing are proposed.

10

Authors: Getahun Mekuria

The main issue that requires careful consideration if organizations want to surpass their competition is quality management. The ability to create high-quality goods that meet or exceed customer expectations is critical to the survival and profitability of any government or private manufacturing enterprise. The purpose of this article is to examine the performance of the quality management components in Ethiopian manufacturing firms. Based on the literature reviewed four crucial quality management components were identified (i.e. quality planning, quality control, quality assurance, and quality improvement). As a result, the variables were used to create the conceptual framework and survey questions. Descriptive statistical analysis was used to analyze the data. The results indicate that the performance of quality management components in selected manufacturing companies was found to be low throughout all tents, including quality planning, quality control, quality assurance, and quality improvement.

14

Authors: Predrag Mitić, Marija Zahar Đorđević, Vuk Petronijević, Nebojša Abadić, Aleksandar Đorđević

The purpose of this paper is to present new approach in automatic tool path generation in contour milling based on genetic algorithm and bitmap representation of work piece and additional resources. It deals with the problem of tool path generation and optimization in contour milling which is the most common case in metalworking industry. The starting point is assumption that the geometry of initial working piece, machined part and clamping fixtures is represented as bitmaps, then the mathematical model is presented and genetic algorithm is used to generate and optimize tool path. Proposed approach greatly reduced the costs of part production through improved machining efficiency, realized through independent software solution implemented in object-oriented language Delphi and can be used as starting point for fully autonomous NC code generation.

6

Authors: Jovan Sofranac, Marija Zahar Djordjevic Vuk Petronijevic, Nebojsa Abadic

The paper presents an overview of the impact of quality costs on the development and implementation of an integrated management System (ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018). Based on the assessment of the current state, the values of scrap and complaints in production business System s of complex structure were obtained. It is shown how continuous improvements can reduce costs and increase the efficiency of IMS if the causes of their existence are eliminated through improvements. The framework of all three System s functions on the basis of the PDCA cycle of continuous improvement, which is the key to all three standards. This is another reason that has enabled us to combine three System s into one Integrated Management System and to increase the maturity level of IMS through improvements.

8

Authors: Chandrakala V. Gunder, Sowmya C. U., Nagesha H. G.

The Indian Retail sector has come off age and has gone through major transformation over the last decade with a noticeable shift towards organized retailing. Modern retail formats, such as hypermarkets, superstores, supermarkets, discount and convenience stores are widely present in the developed world, whereas such forms of retail outlets have only just begun to spread to developing countries in recent years in Bangalore. Organized retail provides consumers with a wider choice of products, lower prices, and a pleasant shopping environment. Store atmospherics plays an important role in choice of the stores. The objective of this study is to identify the store related factors that have an influence on the consumers’ decision process. Structured questionnaires were administered for a sample size of 400 customers who visited the shopping mall. There are several dimensions in a retail store.Hence,PL-SEM model has been used and three factors have been identified from the factor loadings analysis. The three factors under different parameters are-External Cues, Atmospherics and Merchandise.

12

Authors: Slavko Arsovski

A world is in process of rapid changing in all areas of living. In all of them exists old and new problems with urgent needs for solving. Transition from Industry 3.0 to Industry 4.0 changed view on industry in 21st century and also there are challenges based on Quality 3.0 and Quality 4.0 concept. In last ten years is developed concept of Japan's „Society 5.0“ which needs Quality 5.0 concept. This is main motive for researching possibility for transition quality into Quality 5.0 concept.In the paper are presented basic information about Industry 4.0 and Quality 4.0 based on new challenges in 21st century. Based on literature and own research is defined concept of Quality 5.0 and ways of transition to Quality 5.0, specially in transition counties as Serbia in next 30 years. The first analysis pointed out that it is possible with using intanagle capital-including smart technologies, smart leadership, smart people and other smart „things“ for achieving smart/integrated quality, quality of life, resilience and all human-centric achivities. The new concept of Quality 5.0 needs new role of leadership (Sustainable, Spiritual, Intelligent Leadership), the new model of the efective transition from Quality 4.0 to Quality 5.0 and creating quality capital needed for the future.

6

Authors: Bulent Eker, Aysegul Akdogan Eker

For a company, the innovation process can be very costly in terms of time and resources if not planned properly. Therefore, companies must take the right steps for innovation and lay the right foundation for a successful innovation process. Businesses that determine innovation as a strategic goal in their companies and add this purpose to all their employees have always been successful in innovation. It should not be forgotten that innovation in businesses is everyone's responsibility and this purpose is critical to the success of the company.You can consider the following tricks to develop a successful innovation strategy in companies: 1. Make innovation a part of your culture: Explain that innovation is not just a department's responsibility, but a process that everyone can contribute to. Create a culture that values innovation. 2. Motivate your employees: Value and reward your employees' innovation ideas. Encourage employee engagement by using tools like innovation contests or idea boxes. 3. Do research: Keep up with innovations in your industry and do research to understand customer needs. In this way, ideas that you haven't thought of before may come up. 4. Build strategic partnerships: Explore technological or collaboration opportunities by forming strategic partnerships with other companies. In this way, you can discover new ways in the innovation process. 5. Don't be afraid to take risks: Recognize that some ideas can fail in the innovation process. But that shouldn't stop you from generating new ideas. By taking risks, you can contribute to the growth and development of your company. 6. Innovative leadership: Lead your employees to adapt to the innovation culture by adopting an innovative leadership approach. You can also increase your company's innovation capacity by establishing a management structure that encourages innovation. 7. Invest in new technologies: Follow new technologies and invest according to your company's needs. Thanks to new technologies, you can make your business processes more efficient and improve the customer experience.In this paper, it is explained which points an enterprise should pay attention to while implementing innovation. Examples related to the subject are given.

10

Authors: Slavko Arsovski

A world is in process of rapid changing in all areas of living. In all of them exists old and new problems with urgent needs for solving. Transition from Industry 3.0 to Industry 4.0 changed view on industry in 21st century and also there are answers on challenges based on Quality 3.0 and Quality 4.0 concept. In last ten years is developed concept of Japan's „Society 5.0“ which needs Quality 5.0 concept. This is main motive for researching possibility for transition quality into Quality 5.0. In the paper are presented basic information about Industry 4.0 and Quality 4.0 based on new challenges in 21st century. Based on literature and own research is defined concept of Quality 5.0 and ways of transition to Quality 5.0, essecialy in transition counties as Serbia in next 30 years. The first analysis pointed out that it is possible with using smart technologies, smart leadership, smart people and other smart „things“ for achieving smart/integrated quality, quality of life, resilience and all human-centric achivities.

12

Authors: Zora Arsovski, Slavko Arsovski, Miladin Stefanovic

A problem of Business Excellence (BE) has been investigated according to different aspects. For more detailed analysis it is necessary to develop an integrative model of business excellence, respecting baseline model of business excellence according to European Foundation of Quality Management (EFQM), with possibility to define relationships and level of significance of different variables. The main goal of the paper is to develop an integrative model for simulation effects in order to improve the ICT support, quality and leadership as independent variables on business excellence (BE). The model has been developed using techniques of modelling complex dynamic systems and evaluated using statistical techniques. In the sample of 159 organization in Serbian ICT support, leadership and quality and their impact on BE have been analysed. After analysis of simulation, it had been concluded that it is possible to improve business excellence with relative small investment in ICT support, leadership and quality.