Business Excellence and Management

11

Authors: Joseph ZUVA, Tranos ZUVA, Pinias CHIKUVADZE

This study sought to interrogate the root causes of deviance in organisations through a corporate governance lens. In this context, corporate governance practices form the lens through which deviant behaviours are interrogated, with the view establish how organisations have failed to prevent these instances. To accomplish the requirements of the above issue qualitative systematic review was conducted to relevant sources covering organisational deviance. Thus, 80 papers were obtained from databases: Web of Science, Scopus, and Google Scholar, with 50 of them meeting the inclusion criteria. From the analysed and discussed data from the selected sources, it was revealed that deviant acts (i.e., political deviance, production deviance, property deviance, etc.), occurs as a result of a delict of the corporate governance systems. In this context, these acts of deviance were mostly caused by a lack of employee motivation, a lack of employee recognition, involvement, and limited participation in decisionmaking activities. From the analysed and discusses data it can be concluded that the existence of weak corporate governance practices was considered as having an influence on organisational deviance. Based on the above findings, we recommend the adoption of best corporate governance practices premised on increased communication between key stakeholders and getting buy-in from them in operational processes.

13

Authors: Sahar ALAYLI

This paper aims to investigate the effect of fun activities on employee turnover at Thailand institutions. The study uses Google Forms to distribute its questions, adhering to a quantitative methodology. In total, 350 respondents filled out the survey. The data was first analyzed using the coding technique, and then “quantized” data was analyzed using SPSS software and AMOS to construct the structural equation model to study the mediating impact of job satisfaction and commitment on the relationship between workplace fun and turnover. The findings demonstrate that workplace fun can help attain organizational goals by increasing the level of engagement and decreasing turnover. The findings also showed that commitment and job satisfaction tend to play an important role as mediators between workplace fun and turnover. The findings emphasize the need to adopt workplace fun activities and highlight the relevance of implementing such activities and their benefits on the employees’ total productivity, as well as the many methods of using such activities in the workplace. The findings assist managers in creating a fun work environment that enhances employee engagement, which in return will help organizations attain their goals.

16

Authors: Hasan Hadi Khawo RADI

The main purpose of this exploratory research is to study the digital transformation technology and achieve the achieving sustainable competitive advantage in Iraq in banking sector from an employee's point of view and to analyze them accordingly. Given that maintaining a sustainable competitive advantage is now one of the requirements for any bank to continue operating, particularly in light of the information revolution and the ongoing technological advancements known to affect all areas of the economy, including banking, banks have invested in the so-called digital transformation of banking services, and to show this, it has adopted a number of measures. Deductive reasoning is used in the study of the theoretical side, while inductive reasoning is represented by a questionnaire form to improve the practical side, which is represented by a case study of a sample of bank employees in the Iraq. The research has produced a number of findings, the most significant of which are: utilizing digital transformation technologies in banking, the research sample banks increased productivity and encouraged staff and management to take on new duties that would improve and build performance efficiency; additionally, the research sample banks are sufficiently aware of the extent to which sustainable competitive advantage helps them to achieve their long-term objectives, this demonstrates that it is interested in sustainable competitive advantage's dimensions. While the research gave a list of suggestions that would support digital transformation in banks generally, these included: improving the usability and promotion of the electronic programs via which the service is provided, as well as attaching more detailed instructions for use; examining the successes of the top banks in using digital transformation technology to deliver and manage services in a way that enhances bank performance to carry out their duties effectively.