Business Excellence and Management

22-39

Authors: Daniela Cornelia NICULESCU

Trust and organizational performance have been the focus of recent intensive research efforts. By trusting the organization, the systems and processes, the leaders and colleagues, combined effects of the work can be produced, and therefore each member’s effort will have a greater impact on the organizational performance. Today’s organizations must create a trustworthy environment by motivating and engaging employees to achieve organizational mission and vision. The overall objective of the research is to investigate the impact of employee trust on employee performance in the Romanian financial and banking institutions. Our findings show that if there is a genuine communication between management layers, if realistic objectives are implemented in order for the employees to be inspired to work at their best potential, and if companies invest trustworthy behaviors, companies will energize their employees and make them feel comfortable with their work, boosting individual and organizational performance

47-61

Authors: Irina MISOC

The present paper aims to estimate if there is any correlation between the indices of the satisfaction of the employees who work in small tourism agencies and the indices of performances of the employees. In order to achieve the objective of the present paper, two studies were done in two different regions, one from Messina (Sicily), the other from Constanta (Romania). The data were collected by using a questionnaire with 31 questions (concerning the eight indices of employees satisfaction). The correlation between the satisfaction and performances was observed by calculating the Pearson coefficients. The case study showed that in Messina the employees are more satisfied with the work group environment and the relationships between the employees and managers; On the other hand, in Constanta the employees are less satisfied with the relationship with the direct supervisors and with the work environment. Both the employees from Messina and Constanta are rather unsatisfied with their salaries and with the social facilities. In terms of performances, one can notice that the Romanians obtain better results than the Sicilians. Concerning the correlation between the satisfaction and the performances of the employees, the indices of satisfaction that have the highest impact on performance are: the work group/team, the direct supervision, the wage/compensations, the profession.

71-81

Authors: Asser KHAMIS

A university is a dynamic and complex system that depends on several different departments like HR, financial and some specific departments like awareness and training department, communications and teach department, students department, etc. HR department have the role to administrate the most important resources of a university by conducting a plan for a long period to seek a competitive advantage through selecting and training professors with high skills and ability to contribute a successful organization. HRM with a high level of determination lead to a significant contribution of an organizational success by being effective in the community. For an educational system to reach its goal for continuous development and to assure performance, efficiency go through an evaluation mechanism that is recognized internationally by quality assurance. A credible quality assurance system have several different assessment that depends on internal auditing by monitoring the higher educational process and external peer reviewing the process that runs by accreditation committees the provide an annual report at the end of each academic year. The goal of quality is to continuously improve academic and administrative performance for preparing higher educational institutions for accreditation. Therefore it should be assessment at a long term period plan as strategies. To obtain an effective strategic alignment, the strategy have to be integrated and implemented in three different levels of strategies, as the general academic organizational strategy level is the main strategy that goes under it different faculty strategies levels that undertake it several operational and functional strategies levels that fulfill faculties strategy purposes.