BAR - Brazilian Administration Review

23

Authors: Gibson Meira Oliveira, Anielson Barbosa da Silva

Industrial clusters are highly concentrated professional environments, being a potential area for development of dynamic managerial capabilities and interorganizational learning. This study proposes to identify interorganizational learning mechanisms and their integration to the dynamic managerial capabilities in a technology cluster. This is an exploratory research and it uses a qualitative approach through a single-case study. The data analysis was based on content analysis techniques proposed by Bardin. It was identified formal and informal mechanisms that enable the learning between companies and the importance of the role of management core in fostering interorganizational learning, through the various projects that have integrator scope and cooperation between companies. The study revealed that the existence of a department for cluster management is essential to maintain relations between companies and their professionals. This research allowed expanding the knowledge related to the cluster perspective and interorganizational learning, providing the identification of mechanisms that favor the development and mobilization of dynamic managerial capabilities, which collaborate to fill theoretical gaps related to the constructs and reveal their complex nature that is determinant for the governance of a cluster.

24

Authors: Hugo Sandall, Luciana Mourão Cerqueira e Silva, Fabiana Queiroga

The service sector currently employs the largest portion of workers in the world and stands out due to the nature of labor in this context. This study aimed to produce a systematic multicriteria review on job performance in the service sector. We selected 50 articles in accordance with relevance criteria comprising recentness, citations, and journal’s impact following the Methodi Ordinatio protocol. The articles were analyzed based on the components described in Campbell’s theoretical model. All studies adopted survey as data collection technique — most of them collecting from more than one source — and 11 studies combined survey with other techniques. Only a fifth of the studies included three out of eight of Campbell’s performance dimensions, the larger proportion, though the majority was restricted to only one dimension. The performance determinants often outnumbered the performance measures adopted. The review showed considerable fragmentation as well as neglect of some of the phenomenon dimensions foreseen in the theoretical model. We outline theoretical and methodological guidelines such as longitudinal studies and the need for instruments that cover the phenomenon in its entirety in order to advance the research on the subject.

27

Authors: Laís Rodrigues de Oliveira, Jorge Brantes Ferreira, Marcus Fabio Rodrigues Peixoto, Fernando Januario Lopes Soares

The use of masks to prevent COVID-19 infections generated much controversy and disagreements among the population, infectious disease specialists, and government representatives. Western countries were not used to using facial masks, and their adoption can be considered a non-technological innovation. This article explores the determinants of the intention to adopt, the actual use, and the continued intention to use a facemask to prevent COVID-19 infections in Brazil. Through structural equation modeling (SEM), relationships between constructs from the theory of planned behavior (TPB) and the construct of trust in the authorities were applied to test the study’s hypotheses. The results suggest that perceived behavior control, subjective norms, and trust in the authorities are significant motivators for the actual use and continued intention to use facial masks in Brazil.