International Journal for Quality Research

10

Authors: Alina-Andreea Dragoescu Urlica, Sandra Stefanović

This paper looks at language learning from an ecological perspective, which highlights the co-relational nature of educational processes. In language learning ecology, ESP practice develops organically, as learners interact and cooperate among peers. Some essential concepts this approach focuses on are developing dialogical interaction and building ecologically holistic environments for learning. The study surveys these basic principles of the ecological approach from a theoretical, as well as practical perspective, using experimental-informed data from our shared teaching contexts. The outlook we suggest puts forward a complex system of ecological learning as a catalyst for proficiency and achievement of high quality in English language education. Incorporating specialty topics and qualitative skills facilitates the learners' integration in the multi-disciplinary society awaiting them. Therefore, professional language and interpersonal or "soft" skills are essential for ESP learners in an ecological learning framework which holistically tackles different areas of competency in correlation with meaningful knowledge about the world.

16

Authors: Veronika Sharok

The aim of the research was to evaluate role of socio-psychological factors of satisfaction with university education. Study was conducted in 2 stages. On the first stage data were obtained from 350 respondents, on the second stage from 127 respondents. Sample was divided into four groups: satisfied and dissatisfied with university education students; satisfied and dissatisfied with future profession students. The main factor contributing to students' adaptation to the university, and, consequently, indirectly affecting the satisfaction with educational process is a factor of interpersonal communication: relationship with other students, professors and curator of the group, satisfaction with surroundings and emotional acceptance of other people, social status in the group. Emotional sphere, motivation and socio-psychological adaptation besides methodological aspect are the main factors of satisfaction with university education. Satisfied with university education and future profession individuals are characterized by psychological well-being, while for dissatisfied individuals indifference, renunciation and negation are typical. Conscious choice of university and future profession are also preconditions of satisfaction with education. Results of this study make it possible to expand the existing ideas about components of satisfaction with education at the university. Thus, knowing the possible causes of students' dissatisfaction, we can eliminate negative factors and thereby improve not only satisfaction with university, but university rating, which is very important in today's world.

16

Authors: Sergei Khokhlov, Eliza Safina, Vladimir Vasiliev

In current article the results of performance analysis of St. Petersburg Mining University academic stuff and the methodology of risk assessment of the activities of structural departments in priority direction of university's development are considered. Based on the results of the lecturer's performance assessment ratings of the departments for each indicator of activity and overall rating of the departments were assembled. Moreover, in current article, it is represented that type of the department does not affect the place of the department in the general rating scheme, consequently, it is possible to conduct evaluation regardless of the department type. Comparison of the results with the last year ratings demonstrated that position of department in overall rating scheme and perception of its place in particular risk zone influence positively (motivate) on the head of the academic stuff aspiration to improve their positions in the overall ranking and break out into the leaders, thereby increasing quality of their work.

20

Authors: Ronald Sukwadi, Muafi, Hendry Putra Sanjaya

The aviation industry in Indonesia continues to grow rapidly in the recent years. In 2015, ASEAN Open Sky, the policy of liberalization of air transportation in Southeast Asia was applied and opened the airspace between fellow members of ASEAN countries. Kansei Engineering identifies the design elements that could affect to consumers satisfaction. Integrating SERVQUAL and Kano model can characterize the service attributes, and while the service attributes derived from Kansei words has been known, the Quality Function Deployment would be a suitable quality tool and beneficial in the development and to prioritize the service attributes. Integrating those service quality tools can close the gap between perceived quality of services and also estimate the existing and future emotional needs of customers. This research aims to develop the strategy for Airline X in order to improve their service quality based on the attractive service attributes and affected Kansei words. The result of the research is the action plans to improve the service quality of Airline X, such as: airlines alliances, classes of seats, brand identity, modern information system, and expert consultation.

20

Authors: Rahul S Mor, Arvind Bhardwaj, Sarbjit Singh

The purpose of this paper is to explore the key barriers in dairy supply chain and to analyze their interactions in the context of Indian dairy industry. A total of eight barriers have been identified through literature review and the opinions of an expert team consisting of managerial and technical experts from dairy industry and academics. A questionnaire has been developed for identified barriers and responses were collected from select dairy industries located at northern India. Interpretive structure modeling (ISM) is used to analyze the interactions among barriers and to propose a structural model. Further, the importance of barriers is determined based on their driving and dependence power using MICMAC analysis. The ISM-based model allocates to 'traceability, unbalanced production line, over-processing' as key barriers, 'wastages and high production downtime' comes next. MICMAC analysis depicts one autonomous barrier, one dependent barrier and six linkage barriers. The ISM-based model and MICMAC analysis will support the decision makers in dairy industry for planning their supply chain activities in an efficient way by managing the identified barriers.

20

Authors: Abu Osman, Ruswiati Saputra, Martino Luis

The prime objective of this study is to investigate the mediating role of institutional image between student satisfaction, program quality, and service quality in the context of higher education. To attain this aim, the Nordic model was used as theoretical foundation of the study. The Structural Equation Modeling (SEM) was used to analyze the influence of mediating variable and hypotheses testing. The population of this study was fourth-year business students of nine 'grade one' private universities in Bangladesh. Data (n=310) were gathered from students pursuing studies at different private universities in Bangladesh. The findings of this study revealed that image occupied full mediation role between student satisfaction and service quality. Furthermore, it also disclosed that the direct path of student satisfaction and service quality was not statistically significant. These exceptional findings indicate that academic experts should promote the institutional image, student satisfaction and program quality rigorously in order to enhance service quality of education. The outcomes of this study would provide substantial benefits to both practitioners and academics, especially in the context of private higher education. There is a deficiency of indirect link between student satisfaction, program quality and service quality. This study has integrated institutional image as a mediating variable to fulfill the deficiency between student satisfaction, program quality, and service quality.

26

Authors: Ming Ha Lee, Michael B.C. Khoo

In this study, an economic-statistical design of the double sampling (DS) s chart is investigated. The optimal design parameters of the DS s chart are obtained by minimizing the cost subject to statistical constraints. The effectiveness of the DS s chart is evaluated by comparing its minimized cost against the cost of the Shewhart s chart. The comparison demonstrates the superiority of the DS s chart over the Shewhart s chart, where the DS s chart is economically superior to the Shewhart s chart. Sensitivity analyses are performed to investigate the effect of the cost parameters, process parameters and statistical properties on the design parameters, as well as the corresponding in-control average time to signal, out-of-control average time to signal and cost.