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Primary health care users' perceptions on competencies of their family physicians in Kosovo: Preliminary results from a cross-sectional study
Authors: Gazmend Bojaj, Katarzyna Czabanowska, Fitim Skeraj, Zejdush Tahiri, Genc Burazeri
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Aim: The aim of this study was to assess the level of skills, abilities and competencies of family physicians from primary health care users’ perspective in Kosovo, a post-war country in the Western Balkans.
Methods: In this article we report the preliminary results of a nationwide cross-sectional study, conducted in Kosovo in January-June 2013, including a representative sample of 601 primary health care users aged ≥18 years (301 males and 300 females; mean age: 49.1±17.7 years). All participants were asked to assess the level of abilities, skills and competencies of their respective family physicians regarding different domains of the quality of health care. Overall, the questionnaire included 37 items organized into six domains. Answers for each item of the tool ranged from 1 (“novice” physicians) to 5 (“expert” physicians). An overall summary score (including 37 items; range: 37-185) and a subscale summary score for each domain were calculated. Demographic and socioeconomic information was also collected. Cronbach’s alpha was used to assess the internal consistency of the instrument, whereas Mann-Whitney’s U-test was used to compare the mean scores for the overall scale and each subscale between males and females.
Results: Overall, the internal consistency of the instrument (37 items) was Cronbach’s alpha=0.94; it was higher in males than in females (0.95 vs. 0.92, respectively). The overall summary score for the 37-item instrument was 123.7±19.1; it was similar in males and females (123.4±20.1 vs. 124.1±18.0, respectively, P=0.587). There was a weak inverse correlation of the overall summary score of the instrument with age of participants and the number of visits to the health center in the past year, but a mild positive correlation with educational attainment and income level.
Conclusion: The preliminary findings from this nationwide survey provide useful information on the level of skills, abilities and competencies of family physicians from primary health care users’ standpoint in transitional Kosovo.