Today, knowledge management is an approach to many libraries. Library services for students at higher education play an important role to support studying-teaching processes. Nevertheless, it is still very difficult to apply. The bigger demand of students for the library services is a consequence in library management. To meet users satisfaction of library service given by the librarians, it is necessary to raise an application of knowledge management optimally to support service quality. The main objective is to recreate a knowledge and to share with another librarian or users.
A global digital environment and increasing competition. They must improve the quality of their services in order to survive. The article explores the relationship between service quality and user satisfaction and examines how user surveys have been employed in a number of previously published data sets. A model which demonstrates how satisfaction can be seen as both a microlevel response to individual transactions and at the macro-level as an outcome of service quality is proposed. Using an evidence-based approach, gaps between user expectations and perceptions are explored as well as the gap between user expectations and managers' perceptions of these. Studies that include user surveys of electronic library services are also analyzed in terms of customer expectations. Suggestions are offered about ways in which library and information service providers could make more use of the information derived from their own and other organizations' user surveys to improve their services.
The aims of library is to introduce the data such as books collection and information so that the user know and use it. Most of the user interest to visit and reseave good service and all facilities in library. So it’s important to promote the library services and collection to increase the users visiting.
Reading interest and reading habit in Indonesian society are still in category of minimal compared to Asian country. According to data this happened because all the day time of Indonesian society are for work and no time for read.
Actually, the standard of higher or lower of reading interest is accordance and varied to the level of society. Everyone basically have curiosity and every one mostly interest to read any books. The need of information is most determinated for reading interest and reading habit in society. To increase reading interest in Indonesian society it’s expected to the library to provides and serves an useful data which is need and interest to the reader as the user of the library.
Library is a strategic Information Resource Center and learning increasingmedia for human resources in daily life. Library needs to be improved and empowered. Because library still less than it needs to be improved and enpowered.
Empowering of library is by improving the quality of all library devices. Particulary in the efforts in improving the quality of library users is circulation, reference, photo copy, internal, publication and user education
The main functions of the library are to serve, prepare, care and maintenance all the materials and collection of the library, which is named the information. As a centre of information the library should be organized and managed well to aid the users to get the information they need such as books, data and other materials.
The books as a main and majority material of the library have significant functions. By reading books we understood knowledge and science, we knew the word and everything in the world. The book not as a secondary need, but it’s as premier need . So through good organization and management, the library could influence the user interest of reading books
To make the library effectively around the society is hard work. It’s need sincerity and patience. Library as a center of information media have to provide it’s institution completely so every body can access all the data such as book, news easily. Every human being in this world needs to the news and information which is came from the books, data, and internet, as the centre of information, the library have to be socialized to every level of society
The library and it’s future is most influenced to the development of the information technology such as e-library, digital library, online library, library without walls and virtual library. This matter certainly related to the library function. All the method and system in library would changed. In the future the management of library not only as collection management, but it’s change to information management and knowledge management
The objective of this research is to find out using library as learning resources and reading interest and learning achievement, the relationship between using library as learning resources and group reading interest and learning achievement
As the information centre, library must to have the method to make the users interest to use it. Persuasive method is an alternative method in library services. Whether in public library, school library and college library. By the persuasive method the librarian and staff performance in library would changed dramatically to good performance, so this would effect to the library development.
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