International Journal of Business and General Management

Number 7-4, 2018

1-10
Investments in Buildings in Mexico and the Rules of the Game for Presentation of Budgets

Authors: María Del Rocío Mercado Méndez, Adauto Alejandro Casas Flores & José De Jesús Jimenez

Abstract

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Number of views: 247

Summary In Mexico as in any other country, the Government has the rules that make the processes of Tenders or Competitions transparent. In Mexico it is not different, there are three Levels of Government and therefore it depends on the type of resource that is used for the execution of the works. These have well-defined sources of resources, I am not saying that only Public Works are those that are executed in Mexico, we also have a private work stop there, the role for budgeting depends on who calls the execution of them. In Mexico, so much is executed; Private, and Public work there is where the rules of the game are to which we will refer to this article.

11-18
An Analytical Investigation on Passenger Satisf Action: A Perceptual Study on Indian Railway

Authors: Dipa Mitra

Abstract

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Number of views: 634

The present study aims to identify the most significant Service Quality Dimensions influencing Railway Passenger Satisfaction, to investigate their influencing level, and to find out the rank of those aforesaid factors in terms of their importance, width and height of their zone of tolerance in terms of Railway Passenger Satisfaction. Further, it aspires to develop a framework which may lead to policy implementation in satisfying Railway Passengers. To understand the perception and attitude of the Railway Passenger towards Railway Passenger Satisfaction a structured questionnaire is developed with 45 attributes on the basis of standard measuring instrument RAILQUAL. 362 usable responses (88.29%) are analyzed with the help of SPSS, R and Hugin lite software. Logistic regression is applied to check the accuracy and goodness of fit of the model. Principal component analysis and Multiple Regression Analysis have been used to investigate the most substantial Railway Passenger Service Quality Factors and their influencing level on Railway Passenger Satisfaction. Logistic regression is applied to check the accuracy and goodness of fit of the model. The rank analysis is used to identify the rank of those aforesaid factors in terms of their importance, width and height of their zone of tolerance in terms of Railway Passenger Satisfaction and Bayesian Probabilistic Network are applied to frame a model for Indian Railways to implement policy on the basis of the different scenario and causal analysis.

19-28
Economic Policy Uncertainty and Risk Management in Regulated Sectors

Authors: Davit Narmania

Abstract

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Number of views: 259

The economic policy carried out by the government is frequently non-sequential and unpredictable. This is caused by both changes of the environmental factors and those of the government or the approaches. The inconsistent and non-predictable economic policy serves as the problem for both macroeconomic stability and companies operating in the market. In the circumstances of unstable and non-predictable economic policy companies face growing risks in the market. Therefore, company management considers to either move the capital to other more stable markets or to spend more resources on managing risks. It is considered that the economically regulated sectors are less risky or completely non-risky. However, this is not always the case. If regulation ensures guaranteed an annual profit of companies, we deal with a less risky or un-risky business. If regulating frameworks are general, separate administrative barriers may even be prevented and place business in a more risky condition. The paper aims at demonstrating macro and micro-economic reasons of unpredictable economic policy which influence the companies. It also demonstrates to what extent regulatory instruments ensure the companies operating in the sector from the risks caused by the uncertainties of the economic policy.

29-36
Socialising Service Employees- the Process and Outcomes

Authors: Saranya. P & M. A. Joseph

Abstract

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Number of views: 249

When an employee in a new organizational boundary (whether new recruitment/in case of promotion) is given adequate attention and training they will easily fit to the organizational role and culture. Effective socialization enhances employees’ orientation to the organization. The service literature suggests that the effective socialization of service employees help to ensure a high degree of consistency in performance, thereby a high level of service quality. Hence this study aims to describe the process of socialization and its outcome in the service sector by surveying the customer- contact employees of general insurance companies, using the Organisational Socialisation (OS) scale of Jones (1986) and Employee Service Performance scale of Liao and Chaung (2004).