Polish Journal of Management Studies

7

Authors: Pawel Pietrasienski

Small and medium enterprises are starting their international expansion more and more often, however they have still many problems to solve in their functioning abroad. The paper presents governmental programs encouraging and supporting enterprises in their internationalisation processes. The author shows recommended system solutions regarding to determined enterprises groups. Finally the effect of introduced supporting solutions of small and medium enterprises internationalisation have been discussed

8

Authors: Romuald Szopa, Bogdan Marczyk

In production activity, starting manufacturing of a new product involves taking a particular risk. Therefore, the need arises for investigating the rational basis for starting such projects. This process should begin from the verification of the opportunities of reaching the expected effects of the new production. One of the methods of solving the complex problems is mathematical programming, whose utility was demonstrated with an example of a manufacturing enterprise.

8

Authors: Beata Slusarczyk, Aneta Herbus

The paper discusses the changes in unemployment rate in Silesian Voivodeship with particular focus on the city of Czestochowa in 2007-2010. The particular focus is on the structure of unemployment according to the education level and the effect of education on job opportunities in the labour market. The paper also presents the methods of preventing unemployment, with particular focus on the group of young people.

9

Authors: Jacek Szoltysek, Sebastian Twarog

This article presents a modern supply chain management objectives and sets of social conditions for enterprises operating in the area of logistics. In the first part of the article, the issue is discussed Applying logistics supply chain management, in reality, followed by consideration as to whether the current conditions that determine the performance of the supply chain is characterized by stability. Presented is also affected by these conditions to the supply chain. Finally, the article presents a new direction social logistics as traditional logistics development

9

Authors: Robert Stefko, Peter Dorcak, Frantisek Pollak

The article deals with current knowledge of social media with the focus on social networks. Social media offer great opportunities for businesses. However, in order to use these new business channels in the most effective way, businesses need relevant information. The main purpose of this article is to evaluate the state of utilization of social networks by businesses as well as home and foreign customers. The aim is also to point out on the importance of networking as a tool for acquiring an important competitive advantage in times of constant changes.

11

Authors: Virgil Popa, Leonardo Badea, Mada lina Barna

Risk management is the process of identification, measurement, and risk assessment, followed by development of risk management strategies (internal/ organizational management). Emergency situation - exceptional event, nonmilitary nature, that by scale and intensity threatens the lives and health of the population, environment, important materials and cultural values and to restore normality are necessary measures and urgent action, the allocation of additional resources and unified management of forces and means involved. Emergency situation management means identifying, recording and evaluating the types of risk and the underlying factors, stakeholder notification, warning people, limitation, removal or counteracting risk factors and negative effects and impact of these exceptional eventsIn the emergency response and restoration (Short-term recuperation period) the information about the hazard damages, and the restoration strategy becomes highly uncertain (ICP problems). Project management is the application of knowledge, skills, instruments and techniques on their project activities to meet requirements. The project fits into the concept of local management of emergency situations, seeking lines of organization and functioning of the National System of Management of Emergencies, namely: prevention and emergency management, insurance and coordinate human, material, financial and otherwise needed to restore a state of normality. Project aims to rationally exploit the full potential of the relief, economic and social characteristics given by the area of interest to efficiently and effectively managing risk.

14

Authors: Larisa Dragolea, Denisa Cotirlea

The present paper work contains aspects about the emotional intelligence, which has become a popular topic in the business press in recent years. The primary aim of the work paper is to help readers get a view of current conceptualizations of emotional intelligence, while providing an opportunity to see the interferences ans similarities between it, management and leadership. This work paper also contains some aspects regarding a study which reflects emotional intelligence in Romania, whose results were interpreted and analyzed. We all know that leadership abilities vary according to rater perspective and level of emotional intelligence. In general, co-workers seem to appreciate managers' abilities to control their impulses and anger, to withstand adverse events and stressful situations, to be happy with life, and to be a cooperative member of the group. These leaders are more likely to be seen as participative, self-aware, composed, and balanced. This subject was chosen subject because -in authors' opinion- the ability to demonstrate yourself as a cooperative, contributing, and constructive member of one group is critical for long-term career success.

15

Authors: Hasan Hanic, Ivana Domazet

The paper points out the key market changes in the first decades of the twenty-first century and their implications on business philosophy, concepts, principles and techniques of relationship marketing from the point of making strategic marketing decisions within financial organizations. In this context points are made to the important role of information and communication technologies (ICT) in accomplishing executive and creative marketing activities, highlighting the analysis of the process of customer relationship management (CRM) in financial organizations and providing rational insight in CRM potential for improving business results, in order to identify useful tools in this complex area, and offer appropriate solutions, which confirms the benefits of its application in financial services

18

Authors: Anatoliy G. Goncharuk

This paper is devoted to the development and methodological ground of a conception of making the mechanism of enterprise performance management. It describes a model of implementation of performance benchmarking on the enterprise includes the sequence of operations, which enables to connect together several key management functions, and clearly divide the performance management process into several steps. It provides both direct and feedback to ensure continuity of performance management process. Author proposes an organizational mechanism to reduce the time and resources to implement the process of enterprise performance management that consists in an organization of the branch and regional benchmarking agencies (BBA and RBA). The BBA and RBA systems are functionally complement each other, and contribute to the accelerated development of various industries and regions: RBA increases the level of innovation development of efficient enterprises; BBA raises to this level remaining, less-efficient enterprises of the industry.

24

Authors: Rameshwar Dubey, Anindya Chakrabarty

In extremely turbulent situation when world faces major economic crisis then particularly Indian manufacturing sector had major set back. In such situation some of Indian cement sector has demonstrated healthy performance through innovative supply chain practices. In this study author conducted an empirical study to understand how innovative practices in supply chain in combination with TQM (Total Quality Management) can help firm to reduce cost and improve customer satisfaction which in turn reflect high profitability and better market share. Out of five proposed model four model is accepted and fifth model is not supported by regression analysis. The findings clearly reveal that Indian cement Industry is quite in nascent stage to adopt Innovative supply chain practices.

8

Authors: Man Mariana, Grabara Janusz K., Modrak Vladimir

One of the important issues of production management is the most efficient possible use of the production capacity as the global level of the production fixed expenses depends on the unit’s production capacity and their level per product unit diminishes as the degree of employment of such a capacity tends to be optimum. Accordingly, to a certain volume of achieved production one may add or subtract, under certain circumstances, a certain volume (lot, stratum, and margin) of products; at the same time, the increase or the decrease of production volume determines the change of the total production costs of the unit. As the level of the total costs corresponding to the production that is going to be achieved until the adoption of the decision of increasing or decreasing production level already exists, and the sum total production costs are modified with is determined by the added or subtracted production volume (stratum, lot, and margin).

9

Authors: Sebastian Kot, Grondys Katarzyna, Romuald Szopa

Efficient management of supply chains consists in particular in ensuring possibly highest quality of customer service and striving for minimization of the costs generated by flow between the links. Typical cause of constantly increasing costs is excessive inventory levels throughout the chain. The reason for this situation is maladjustment of the level of supply to the level of demand in the market, which results in surplus stock. The starting point for reduction in inventory levels is forecasting of demand in the market through market prognoses in cooperation with all the links in the supply chain. Therefore, in the aspect of demand forecasting, the character of data flow and the type of cooperation between the links is essential.

11

Authors: Dziadkiewicz Michal, Calus Tomasz

Administrative barriers considerably hinder establishment of new and operation of the existing small and medium enterprises. These barriers should be understood as costs incurred by the entrepreneurs due to fulfilment of information obligations which result from legal regulations imposed by the state. The entrepreneurs frequently point to the barriers connected with bureaucracy and excessively developed administrative procedures. This involves in particular improper professional background of the people employed in public administration institutions as well as lack of diligence during dealing with different issues and long time of waiting for administrative decisions. The postulates are proposed that it is necessary to carry out a reform of administrative and economic law. The way of functioning of public administration and economic jurisdiction institutions should also be changed so that their operation stimulates development of entrepreneurship and enterprises in Poland.

11

Authors: Modrak Vladimir, Man Mariana, Dima Ioan Constantin

The aim of this article is to present some methodical aspects of CSF. Corporate Sustainability Planning (CSP) can be defined as “the process of specific strategies and action plan development to help ensure the long-term goals”. In generally, this presents a complex process and task which includes considering the full range of resources and competencies such as financial, political, administrative and managerial

12

Authors: Cotirlea Denisa

This article was written in order to provide an overview of the significance of e-Service quality management; this subject was approached because today's products and services are radically shifted to digital form and delivered through the Internet. The author chose to make a customization on tourism domain because travel industry has been significantly revolutionized by Information communication technologies in the last decade. Given the importance and boost of the Internet in services' and companies' internationalization, this article aimed at identifying the conceptual issues concerning service quality management -in services provided via the Internet- and at emphasizing the importance of e-Service quality in costumer's life. In the first part of the paper work were mentioned general aspects regarding e-Services and quality management; the author also tried to determine the factors which have the biggest impact on this area; the second part of the work paper contains issues regarding quality of e-Services in tourism sector, while the third part of the article intends to draw your attention over some aspects regarding eTourism and the importance of quality management in services provided via the Internet in tourism domain.

14

Authors: Kotulic Rastislav

This article explains the technique of redistribution of public resources from the SAPARD programme under individual provisions and regions of the Slovak Republic. Moreover, the article clarifies reasons of failure of individual project plans. Profit-making projects and reasons of rejections of applications for financial support under the SAPARD programme were subject to deeper analysis. On the basis of analysed data there can be observed the flow of public resources to areas with profit-making agriculture (Nitra and Trnava regions). The disproportion of drawing the financial resources during the monitored period of 2003 and 2004 was only confirmed and probably will be deepening in next years in disadvantage of companies economising in worse natural conditions. The most surprising was the inability of agricultural subjects covering the breeding of the livestock as well as the production and processing of fruits and vegetables to submit a complete project under the provision no. 1, that could be acceptable from the formal aspect to the SAPARD Agency (up to 43 applications were incomplete).

17

Authors: Benmoussa Rachid

In this paper a technique for decision support for selecting a physical configuration are presented. This technique is useful during the redesign of a proposed restructuring of production processes resulted in a BPR approach. Based on the use of simulation and from the traditional experimental designs. It involves assessing the ability of the said configuration to cope with external and internal changes it faced. Our evaluation process is essentially based on the criterion of flexibility, this perverse concept and the ability of the configuration to accommodate the possible future directions for the installation of one or more measures of progress. Our work is illustrated by a case study.