Polish Journal of Management Studies

7

Authors: Karas Lubomir, Ferencova Martina

When choosing travel tours several factors play an important role such as a destination, purpose of travel tour, the agency's reputation, mode of transportation, accommodation, food, but price and any discounts. This article discusses the survey of attitudes of students of Faculty of Management University of Presov in Presov toward travel tour prices. Prispevok vznikol ako sucast riesenia grantoveho projektu VEGA c. 1/0876/10.

8

Authors: Scortar Lucia-Monica, Mortan Maria, Vincentiu Veres, Anamaria Marin

In many technological societies, after the Industrial Revolution the problem of solid waste was appeared because of changing the consumption pattern of society. The part of solid waste which is related to the municipality is called municipal solid waste.

9

Authors: Grabara Janusz, Bajdor Paula, Okwiet Bartlomiej

Costs are in all aspects of each company. Some of the most noticeable costs of business are the costs associated with storage, transportation and distribution the products of the company. In this case a significant impact on reducing these costs is to use the services of logistics centers, specializing in trading all kinds of goods. The purpose of this article is to show how the transfer of logistical supplies from the distribution center logistics contributes to a significant reduction in costs incurred by the company and streamline its operation.

10

Authors: Mihalache Silvia-Stefania

In this paper we have tried to present the most important characteristics of unemployment, its forms of manifestation and involvement, its analysis based on its specific marks, as well as the means of fighting it. We related these findings to the level of unemployment in Alba County for a better exemplification and understanding. The data provided by Employment Agency of Alba Iulia (U.A. of Alba Iulia) reflects the economic reality.

12

Authors: Benmoussa Rachid

In this paper, we draw the thinking context for production process piloting according to flexibility approach. We apply a transversal process that defines the strategic purposes and deploys them on business processes and activities to define at the end action levers that permit reaching the fixed strategic targets. Flexibility concept is deployed through this process. We propose in this way concepts as volume, delay and variety flexibility at strategic level and concepts as unavailability, effectiveness, flow, product, process flexibility at business level. The definition of action plan leads us to introduce the concept of flexibility-type and determine correspondent performance indicators. Our work focuses mainly on delay flexibility.

13

Authors: Farkasne Fekete Maria, Gonda Gyorgy

This paper describes and analyses the importance and usefulness of different controlling tools, which are used by two companies of the case studies. The organizational structure of the companies and their main key parameters are shown and analised. The paper focuses only on the sales activities and sales structures of these companies and brings up working solutions for some commonly occurring problems in business operations. The two companies of the case studies strongly differ from each other in many aspects and we can notice that they use different controlling tools for the same problems and challenges they have to face.

16

Authors: Benaissa Mounir, Benabdelhafid Abdellatif, Akkouri Zina

The importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore, the survival of enterprises must include control of all processes. Or, find the links existing between the logistics chain parts and requirements of the quality process is not easy, for this reason it is better to make mapping process to award the possible links so that we can adapt these two concepts together. This paper presents the results of an exploratory survey investigating the status of quality management practices in the logistics function in the logistics chain of shipping maritime transportation.

25

Authors: Hoeck Michael, Ringle Christian

This paper explores the long-term partnership benefits of local strategic alliances in the software industry. A structural model of the value continuum is formulated and tested on data from small and midsize enterprises in Germany. Partial Least Squares Analysis is used to investigate the effect-casual-relations between foundation values, i.e. efficiency and effectiveness, and the innovation value. The results of our empirical study show that the innovation value of localized inter-firm networks originates from costs savings and quality improvements. On the contrary, alliance-induced ´speed´, measured by an acceleration of the R&D process, improved flexibility and/or shortened delivery time, has no significant impact on the market-based performance. Time-related benefits of alliances stated in literature may be important to maintain competitive parity, but they do support competitive advantage, market development and market penetration. Instead, value is created, among others, via exchange of tacit knowledge and reduction of transaction costs, particularly by a reduction of customer service costs.

6

Authors: Jacek Szołtysek

The success of business in the contemporary world depends upon many inter related aspects or reasons. One of such reasons or aspects of a successful business relationship is to have and maintain a high corporate image, which is strictly connected to organizational identity. Finding new ways of gaining competitive advantage in market, companies often tend to be environmentally friendly. For this, they have to take environmental protection policy and its logistics support (called reverse logistics) as a part of their organizational identity. This paper deals with the above-mentioned aspects.

7

Authors: Ioan Constantin Dima, Janusz Grabara, Piotr Pachura

The approach of a new domain of companys management, the logistical one, imposes the knowledge of own aims and methods of study. But, in order to facilitate the implementation, its main components must be prevalently set forth. Impelled by the change in the structure of potential clients, suppliers have performed ground changes in their distribution. The institution of the method of Just times has imposed special rules even within the company for supply and transfer of products, semi-finished goods and pieces in between workshops, with consequences over suppliers too, whom needed to rethink the distribution logistics depending on clients new data.

8

Authors: Jerzy Kisielnicki

This paper presents the problems related to the procedures for personal income tax payment as an element of implementation of the concept of friendly administration. In consideration of the opportunities presented by contemporary information technologies, facilitation of current administration procedures was suggested for the described domain. The focus was on two key issues: the concept of friendly administration and the conditions for its implementation through facilitation of the procedures for paying personal income tax. The suggested actions should lead to transformation of conventional public administration to improve the quality of services for citizens and therefore to implement the formula for friendly administration. Implementation of the concept of simplification of the procedures for payment of personal income tax can have either 'soft' or 'hard' (measurable) effects. Its modernization and elimination of the system of double calculation (tax office and payers themselves) brings safety at the level of ca. 1.5-2 billion PLN a year. During first years, these numbers can be lower due to the necessity of co-financing of tax offices funds in terms of installation of modern information technologies with particular focus on development of data warehouses

8

Authors: Tomas Cermak, Milan Hutyra

VSB - Technical University of Ostrava (VSB-TUO) is the first and heretofore only public university in Czech Republic that has ISO 9001 certification. The Faculty of Mechanical Engineering was the one Faculty of VSB-TUO awarded the Czech Republic National Quality Award 2007 in the public sector category. The contribution describes the path of VSB-TUO in implementation of a quality management system to implementation of EFQM Excellence Model as step beyond ISO 9001certification

9

Authors: Dan Constantin Danuletiu

Local governments can make an important contribution to public well-being through the execution of local government policies and the delivery of public services that are important to the local citizens. For this reason, through the local budgets are financed the public goods that are selected to be more important. But if the own revenues of the local budgets are low, the local authorities are dependent on the central ones, fact that affect the allocation of resources by the destinations. Because of the unlimited needs, the local governments search for alternative sources of financing, like bank loans, loans from the capital market, leasing, using some collaboration formulas with the private sector, like public-private partnerships and other financing forms. In a analysis on Romanian case, we shows that a greater level of decentralization give to local governments greater possibilities to cover local needs by attracting new resources, also from alternative ways

10

Authors: Mariana Man, Ioan Constantin Dima

During the production process one should operatively survey pre-established (standard) costs with a view of determining and analyzing deviations as costs are settled at the level of an activity considered to be normal while real activity can display deviations from this. The system of analysis and control of standard costs differs depending on the direct or indirect character of the expenditures. Nevertheless, irrespective of the character of the expenditures, the analysis and control of standard costs have as a goal the determining (calculation) of deviations, namely of the minus or plus differences between real costs and standard costs. The final objective is the finding out of the causes that have determined deviations, the adopting of corrective measures, and the determining of responsibilities. As regards raw materials and direct materials, deviations represent plus or minus differences as a result of: exceeding or disregarding specific consumptions, price changes, and the use of materials having other sizes or quality as compared with the ones envisaged by the budget, etc

11

Authors: Mariana Man, Maria Nowicka-Skowron

Derived from the orientations of the companys general strategy, logistics focuses its generic orientations in compliance with the aimed performance level. The levels of services must be especially defined by integrating not only the market expectations, but also the performances of the competition. Therefore, an efficient logistic system is built by starting from a clear definition of its objectives with regard to service.The production of services which logistics is addressed to is not conveniently accomplished unless the aims have been previously set forth

12

Authors: Marija Dzopalic, Jovan Zubovic, Aleksandra Bradic-Martinovic

In the era of digital economy customer satisfaction and loyalty are key factors for the establishment of good relations with customers and partners in the supply chain. For customers to be satisfied data protection and privacy are prerequisite for obtaining quality information. Information gathered may be transformed through a system of business intelligence into a complete enterprise resource planning system. This results in creation of integrated business systems. Using the innovative solutions enables integration of customers, partners and suppliers in a virtual network that is oriented to the end users. The challenge for the companies in the future is introducing the concept of electronic customer relationship management - CRM to increase productivity and profits of the company and thus gain a sustainable competitive advantage. Companies are increasingly exploring the market and searching the best ways to meet needs and requirements of their customers. In order to adapt to digital economy and accept new business philosophy many companies will implement modern technology and software solutions like e-CRM to their information systems.

20

Authors: Witold Chmielarz

The purpose of this article is to evaluate and select websites in Polish book sector with regard to quality measured by their usefulness for an individual client. First, the author has presented characteristics of the sector and basic methodological assumptions of the study. Next, he has conducted evaluations by means of a simple scoring method, a scoring method with preferences and relational research using T. Saatys AHP (Analytic Hierarchy Process) method. The findings have been analysed and the author has compared the results of the study