Polish Journal of Management Studies

6

Authors: Jacek Szołtysek

The success of business in the contemporary world depends upon many inter related aspects or reasons. One of such reasons or aspects of a successful business relationship is to have and maintain a high corporate image, which is strictly connected to organizational identity. Finding new ways of gaining competitive advantage in market, companies often tend to be environmentally friendly. For this, they have to take environmental protection policy and its logistics support (called reverse logistics) as a part of their organizational identity. This paper deals with the above-mentioned aspects.

7

Authors: Ioan Constantin Dima, Janusz Grabara, Piotr Pachura

The approach of a new domain of companys management, the logistical one, imposes the knowledge of own aims and methods of study. But, in order to facilitate the implementation, its main components must be prevalently set forth. Impelled by the change in the structure of potential clients, suppliers have performed ground changes in their distribution. The institution of the method of Just times has imposed special rules even within the company for supply and transfer of products, semi-finished goods and pieces in between workshops, with consequences over suppliers too, whom needed to rethink the distribution logistics depending on clients new data.

8

Authors: Jerzy Kisielnicki

This paper presents the problems related to the procedures for personal income tax payment as an element of implementation of the concept of friendly administration. In consideration of the opportunities presented by contemporary information technologies, facilitation of current administration procedures was suggested for the described domain. The focus was on two key issues: the concept of friendly administration and the conditions for its implementation through facilitation of the procedures for paying personal income tax. The suggested actions should lead to transformation of conventional public administration to improve the quality of services for citizens and therefore to implement the formula for friendly administration. Implementation of the concept of simplification of the procedures for payment of personal income tax can have either 'soft' or 'hard' (measurable) effects. Its modernization and elimination of the system of double calculation (tax office and payers themselves) brings safety at the level of ca. 1.5-2 billion PLN a year. During first years, these numbers can be lower due to the necessity of co-financing of tax offices funds in terms of installation of modern information technologies with particular focus on development of data warehouses

8

Authors: Tomas Cermak, Milan Hutyra

VSB - Technical University of Ostrava (VSB-TUO) is the first and heretofore only public university in Czech Republic that has ISO 9001 certification. The Faculty of Mechanical Engineering was the one Faculty of VSB-TUO awarded the Czech Republic National Quality Award 2007 in the public sector category. The contribution describes the path of VSB-TUO in implementation of a quality management system to implementation of EFQM Excellence Model as step beyond ISO 9001certification

9

Authors: Dan Constantin Danuletiu

Local governments can make an important contribution to public well-being through the execution of local government policies and the delivery of public services that are important to the local citizens. For this reason, through the local budgets are financed the public goods that are selected to be more important. But if the own revenues of the local budgets are low, the local authorities are dependent on the central ones, fact that affect the allocation of resources by the destinations. Because of the unlimited needs, the local governments search for alternative sources of financing, like bank loans, loans from the capital market, leasing, using some collaboration formulas with the private sector, like public-private partnerships and other financing forms. In a analysis on Romanian case, we shows that a greater level of decentralization give to local governments greater possibilities to cover local needs by attracting new resources, also from alternative ways

10

Authors: Mariana Man, Ioan Constantin Dima

During the production process one should operatively survey pre-established (standard) costs with a view of determining and analyzing deviations as costs are settled at the level of an activity considered to be normal while real activity can display deviations from this. The system of analysis and control of standard costs differs depending on the direct or indirect character of the expenditures. Nevertheless, irrespective of the character of the expenditures, the analysis and control of standard costs have as a goal the determining (calculation) of deviations, namely of the minus or plus differences between real costs and standard costs. The final objective is the finding out of the causes that have determined deviations, the adopting of corrective measures, and the determining of responsibilities. As regards raw materials and direct materials, deviations represent plus or minus differences as a result of: exceeding or disregarding specific consumptions, price changes, and the use of materials having other sizes or quality as compared with the ones envisaged by the budget, etc

11

Authors: Mariana Man, Maria Nowicka-Skowron

Derived from the orientations of the companys general strategy, logistics focuses its generic orientations in compliance with the aimed performance level. The levels of services must be especially defined by integrating not only the market expectations, but also the performances of the competition. Therefore, an efficient logistic system is built by starting from a clear definition of its objectives with regard to service.The production of services which logistics is addressed to is not conveniently accomplished unless the aims have been previously set forth

12

Authors: Marija Dzopalic, Jovan Zubovic, Aleksandra Bradic-Martinovic

In the era of digital economy customer satisfaction and loyalty are key factors for the establishment of good relations with customers and partners in the supply chain. For customers to be satisfied data protection and privacy are prerequisite for obtaining quality information. Information gathered may be transformed through a system of business intelligence into a complete enterprise resource planning system. This results in creation of integrated business systems. Using the innovative solutions enables integration of customers, partners and suppliers in a virtual network that is oriented to the end users. The challenge for the companies in the future is introducing the concept of electronic customer relationship management - CRM to increase productivity and profits of the company and thus gain a sustainable competitive advantage. Companies are increasingly exploring the market and searching the best ways to meet needs and requirements of their customers. In order to adapt to digital economy and accept new business philosophy many companies will implement modern technology and software solutions like e-CRM to their information systems.

20

Authors: Witold Chmielarz

The purpose of this article is to evaluate and select websites in Polish book sector with regard to quality measured by their usefulness for an individual client. First, the author has presented characteristics of the sector and basic methodological assumptions of the study. Next, he has conducted evaluations by means of a simple scoring method, a scoring method with preferences and relational research using T. Saatys AHP (Analytic Hierarchy Process) method. The findings have been analysed and the author has compared the results of the study