Business Excellence and Management

5-13

Authors: Omar GARGOURI

This paper is a synthesis of several theoretical works on the pros and cons of digital banking services. The objective is to allow future users of digital banking services to have a clearer idea of the pros that these services can offer. In fact, pros are many: availability, mobility, time saving, ease of access to services, autonomy in the relationship with the bank, reducing banking service prices and increasing interest rates on deposits, online bill payment, knowing about bank products, non-discrimination of technology and environment friendly. As for cons, they include: absence of human contact, complexity, fear of insecurity, no or slow internet connection, limited scope of the services offered, unnecessary letters and notifications and high using costs.

30-44

Authors: Adrian POP

The measures adopted during the COVID-19 pandemic to reduce the health crisis led to the implementation of a new service in current medical practice - telemedicine. In the post-pandemic period, telemedicine continued to be practiced around the world. This is the premise from which this article starts. The proposed goal is to carry out a comparative study between the evolution of telemedicine in Romania and the level of development in the European Union. Achieving the goal required, as a first objective, knowledge of the development of telemedicine in Romania, followed by a comparative analysis with the level of development of telemedicine in the European Union. For the first objective, the method of researching the collectives that have the necessary information for the study was used. A survey was carried out, using as methods for data collection, the method of direct survey research and online research by accessing the websites of institutions responsible for the practice of telemedicine. The comparative study was carried out through a parallel between telemedicine services in the European Union and those in Romania. Through the combined analysis of the results of the two investigations, the opportunities for development and the constraints of the telemedicine sector in Romania were identified.

64-79

Authors: Sandiso NGCOBO, Witness ROYA

The South African Government, through the Department of Transport (DoT), offers financial support to various engineering companies to use in their road construction projects to improve the country’s road infrastructure. However, many road projects allocated to Small and Medium Enterprises (SMEs) are not completed on schedule. Communication plan was used as a lens to track essential elements involved in ensuring project success. A probability stratified random sampling method was used to select 34 respondents from the DOT who completed questionnaires as part of this quantitative study. Employees of the DoT’s Finance department in KwaZulu-Natal province were chosen because they were well placed to highlight the communication plan followed and challenges experienced in handling financial contracts and monitoring of such between themselves and the SMEs. On the one hand, the respondents generally claimed to have sound measures to monitor the progress of funded projects and apply appropriate techniques to cope with awarded contracts. On the other hand, they conceded that poor planning and poor communication management were the main challenges facing the department. The study calls for regular, open communication to enhance the success of projects which should be monitored in every phase following clear performance indicators. If problems are identified, a communication strategy to resolve them should be established; this strategy should be evaluated against its objectives.

97-113

Authors: Ajeng Septiana WULANSARI

One of the biggest issues in organization in centuries is problem raised by the relationship between actor inside. This problem called principal-agent problem which explained by principal agent theory (PAT). The emerged new technology disruption called blockchain technology (BCT) receive the challenge to offers the solution for principalagent problem, it claims empirically could reduce or even eliminate the problem, thus lead to lower cost to solved the problem, called agency cost. This technology application wide spread in several sectors, the example is the implementation of Decentralized Autonomous Organization (DAO). DAO is the blockchain based new form of organization, who run based on a smart contract or algorithm run in the computer network. This paper is conceptual paper, we explained about the basic of blockchain, and we analyzed the correlation between blockchain and principal agent theory