Business Excellence and Management

5-12

Authors: Ash MALHOTRA

Workforce diversity is a concept which is kept on the backburner in the realms of the academic world. Is it easy to manage? The answer is easy - “NO”? It sounds like a simple solution, but hard to comprehend. Normally, such topics are brushed off as figment of imagination. No attempt has been seriously made to dwell deeper into this subtle but significantly important topic in era of globalization. Diversity though relevant in every frame, necessitate critical enquiry as the world strives to become a global village. In current times, managers are facing challenges which adds to their problem of uncertainties and unpredictability. This is hampering them in managing their functions of planning, leadership, organizing and control as the diversity spreads. During pandemic, serious diversity issues have emerged raising concern about prevailing fault lines in management. It raises questions on ethics, social corporate responsibility, decision-making and leadership areas functions. The research explains management concepts supported by secondary research and empirical evidence in depth. The research supports triangulation method to validate the underlying hypothesis. The primary aim is to upscale functional capabilities of managerial thinking. The speed of globalization is threatening managerial thinking to manage change and disruptions. For example, Climate change, Covid situation, Afghanistan crisis, Ukraine war etc. could have been mitigated if political managers were trained to manage diversity in the context of globalization. This is an initial research initiative with the hope that it will enhance the curiosity in others for deeper investigation and collaborative research.

30-39

Authors: Alice STEFANESCU, Monica TRICULESCU

Effective business operations are the result of correct implementation and coordination of resources for the pursuit of business objectives. Organizations exist to reach a goal, and the processes are designed for this purpose. These processes are in turn staffed by people whose number and set of skills contribute to the fulfillment and are assisted by technology or machines. As a result, success is the outcome of proper planning and effective alignment of people, processes and technology. This article highlights the necessary steps, thought processes and risks involved in running a successful organization, and all the aspects included in the concept of “performance”

60-76

Authors: Lukic Radojko

The issue of distribution trade cost analysis is continuously topical, significant and complex. Due to the fact that costs, in addition to sales revenue, affect the realization of the target profit in the distribution trade, it is necessary to manage costs in distribution trade as efficiently as possible by applying modern concepts. Starting from here, this paper comparatively analyzes the impact of employee costs (personnel costs) on the efficiency of distribution trade between the European Union and Serbia. In this context, it was determined that Germany, France and Italy (leading countries of the European Union) are in the first three places according to the efficiency cost of employees in the distribution trade. Serbia's distribution trade is ranked twenty-fifth in terms of efficiency cost of employees. From this aspect, it is better than the countries in the region (Croatia, Slovenia). According to the results of the linear regression analysis, the efficiency cost of employees in the distribution trade of Serbia is greatly influenced by: number of employees, assets (as a measure of company size), capital, sales and profit (Adjusted R Square .999). In this context, capital, i.e. financial indebtedness, has a special influence on efficiency cost (Sig. .014 <.05). Given that, in order to achieve the target costs of employees, as a factor of performance, in the distribution trade of Serbia, it is necessary to manage human resources, assets, capital, sales and profits as efficiently as possible.

90-106

Authors: Mesbaul Haque Sazu, Sakila Akter Jahan

The research is focused on the role of big data analytics in logistics of transportation in multinational companies across the world. It shows new opportunities for current supply chain practices, while adding operational excellence and value. A survey was carried out among staff members of multinational companies from the Americas, and Europe. For the statistical investigation of survey data, an equation modeling was used. Results reveal that demand management, seller rating, and vendor satisfaction are the most important factors. The study also found that analytics affect efficiency, operational excellence, customer service, and cost savings in the supply chain industry. The goal is to reduce the gap between demand management and supply chain management by improving customer satisfaction, visibility, and visibility. The big data can produce substantial value-added and monetary gains for companies and will quickly become common throughout the industry.