Business Excellence and Management

5-21

Authors: Nadira Nurul Janna, Christian Wiradendi Wolor, Usep Suhud

This study analyzes the effect of e-training, career development, and employee resilience on employee productivity of State-Owned Enterprises for Survey Services in Indonesia. The sample in this study were employees of one of the State-Owned Enterprises for Survey Services. The sampling technique used is purposive sampling with a valid response of 270 respondents. The research method used is quantitative. Data was collected by distributing questionnaires using a five-point Likert scale. Data were analyzed using exploratory factor analysis and Structural Equation Modeling (SEM) using Amos 24. The results showed that e-training and career development had a significant positive effect on employee resilience. Career development and employee resilience had a significant positive effect on employee productivity. In contrast, e-training does not affect employee productivity. The results of this study provide useful implications for policymakers to determine company strategies related to e-training, career development, and employee resilience to increase employee productivity.

43-63

Authors: Charbel EL AMMAR,Wissam EL HAJJ,Abdo KATAYA

In any nation across the world, effective governance involves improving the lives of all, providing value for new generations, consistent allocation of duties and functions, accountable decisions, providing quality of information, transparency and responsibility, good performance, a strong legal system, and above all developing sustainability on all levels. Governance is rooted and established based on the collaboration and coordination among nation’s governments, organizations, and people. The sluggishness in setting such governance goals as well as the incapability of many governments, like the Lebanese one, to develop and execute adequate legislative and institutional initiatives coupled with the absence of corporate governance knowledge, given that organizations remain connected to their elderly conventional method to manage their businesses that are based on nepotism, corruption legislation, and sectarian distribution, represent a crucial challenge for any reform and good governance endeavor. This paper aims to approach the need for Lebanon to reconsider new governance strategy and organizational and institutional reforms, especially, in conjunction with the severe economic crisis facing the country, the explosion of the port of Beirut on August 4, 2020, and the awaiting implementation of CEDRE project. The analysis revealed that moving to a new perspective in a complicated social and political environment, like Lebanon, involves multiple aspects. As a result, an in-depth implementation of a New Lebanese Public Governance in Lebanon along with political stabilization must lead to a progressive structural administrative reform and change which will also contribute to boosting confidence with the international community and speed up the international financial donation and support that will help Lebanon to heal its wounds and rise again. The defiance is to figure out if this could be another lost opportunity.

84-102

Authors: Radojko Lukic

Various methods of multicriteria optimization have been developed and have recently been widely applied in trade. With this in mind, this paper investigates the performance of food retailers in Serbia based on the ELECTRE method. The goal and purpose of researching the efficiency problems of leading food retailers using the ELECTRE method is to see as realistically as possible their position on the food market in Serbia in order to improve in the future by more efficient control of critical factors and implementation of relevant measures. In addition to the challenges, topicality, significance and complexity, the reasons for researching the given problem in this paper are reflected in that. In addition, by applying the ELECTRE method, more realistic results are obtained in relation to the ratio analysis, especially in combination with other methods of multicriteria analysis (TOPSIS, AHP, ARAS and others). The results of the research show that Delhaize Serbia is the best company in terms of performance. This is the result of Delhaize Serbia's good position in the retail market in Serbia. It applies new business models (private label, sales of organic products, multi-channel sales - stores and electronic). It applies modern concepts of cost management, sales, assets, capital, customers, product categories and profit. In addition to all that, the digitalization of the entire business is at a high level. These and other factors have positively influenced its good positioning on the retail food market in Serbia.

121-136

Authors: Priyanka Bhaskar, Padmalosani Dayalan

This paper aims to highlight the role of continuing education among the teachers of India. The study identifies factors which influence teachers in Higher education institutions (HEI) for continuing education. The paper also explores the impact of continuing education on career growth and development. A systematic survey was conducted among the teachers in Higher education institutions of Uttarakhand, India. Factor analysis is used to identify the important factors that influence teachers to enrol for continuing education. SPSS and AMOS are used to analyse the data. The findings of the study indicate that factors like time, financial support, job opportunities, knowledge, skills, and abilities play a detrimental role among teachers for continuing education. This study also reveals that continuing education has a positive impact on career growth and development of teachers. Continuing education helps the teachers to explore better career opportunities, provides job security, salary increment, and promotion which contributes to their professional growth and personality development. Continuing education in teachers demonstrates a significant role in the development of interpersonal skills, technical skills and inculcates self-confidence that contributes to their personal growth. The importance of paper increases amidst the COVID19 pandemic and the launch of the National Education Policy in India, as the paper will provide support to the Higher education institutes and Government to frame policies and strategies to imbibe continuing education as an integral part of the education system. The paper by enumerating its benefits, motivates the teachers to enhance their qualifications and enhance their future prospects.