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A comparative analysis of interface quality of mobile access to the services of selected banks
Authors: Marcin Kurzyna, Damian Matysiak, Marek Miłosz
Number of views: 32
This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which were
used in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offer.