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A FRAMEWORK FOR QUALITY AND OPERATIONS MANAGEMENT PERFORMANCE DURING THE COVID-19 PANDEMIC PERIOD: A CASE OF SELECTED BUSINESSES IN PRETORIA, SOUTH AFRICA
Authors: Genevieve BAKAM FOTSO, Nita SUKDEO, Anup PRADHAN
Number of views: 43
Drastic and dynamic changes related to the COVID-19 pandemic have forced businesses to reimagine a sustainable
way of ensuring business survival in the long term. The present study seeks to design a framework for quality and
operations management performance during the covid-19 pandemic period following the case of selected
manufacturing companies in South Africa. The regression analysis indicates a significant correlation together with
the R square confirming that 98.1% of the performance elements are defined by the COVID-19 risk types, operations
management structures, operations-based Risk management, operational practices, pandemic constraints and
Business challenges. Efficient operations management structure should be tailored by the application of good
governance policies business transformation, planning management, environmental adaptation, stakeholders’
development. Businesses should enable digital adoption, quality management system, green operational
management, stakeholder commitment and the integration of management system. The proposed framework
includes upgraded business processes, operational practices, and operations-based risk management using
successful operations management structure for business optimisation, especially during crises connected with
drastic and dynamic changes. Policymakers should be proactive in developing and implementing business tragedy
policies and regulations to tackle severe business penalties and thus ensure business sustainability.