Business Excellence and Management

11-26

Authors: Ela ABDULKADIR,Nicoleta ISAC, Cosmin DOBRIN

Since the scout movement plays an important role in communities and contributes to the development of young people in many ways, it was necessary to preserve a productive team to keep the scout organization to the right way. Due to the lack of research that carried out in this field, this paper studies the best ways to increase the performance of volunteers in NGOs especially scout organizations during COVID-19. The descriptive research used a cross-sectional design, and the data was collected using quantitative and qualitative research methods. There were conducted 7 online meetings with seven top managers in different scout organizations and analyzed 154 questionnaire responses from volunteers. The results approved the research hypothesis of the positive relationship between McClelland's Human Motivation Theory which is the need for achievement, affiliation, and power, and its impact on the high performance of volunteers during the COVID-19 pandemic. Besides, training, development, enhancing skills and communication are the best ways to motivate volunteers in the team as concluded.

41-56

Authors: Alina CARAMAN,Maria RACOVIȚA,Ana Alexandra GORA

Over the last 20 years, there have been significant changes in the retail sector, which have been mainly influenced by technological advances, that have radically transformed the customer experience. This research contributes to the enrichment of the existing literature by examining new purchasing trends concerning the transition to the online environment caused by the COVID-19 pandemic. For an in-depth understanding of the topic, five determinants of the purchasing decision were identified: informativeness, social presence, sensory marketing, product type and brand trust. This study researched, using multi-line analysis, how these factors influence the customer degree of satisfaction regarding online and physical stores. The main results show that customer satisfaction is differently influenced by these factors, depending on the type of store, namely online or physical. These findings demonstrate that companies should adopt different business strategies, focusing on sensory marketing in physical stores and brand trust, together with informativeness in the online ones.

72-90

Authors: Nguyen Thi Hoai Trinh

The study aims to test the online training quality scale and examine the relationship between training quality, satisfaction, and loyalty of online students. The results of CFA analysis on a survey sample of 300 online students of public and non-public universities in Hanoi city. The online training quality scale includes five components: (1) quality of information systems (2) quality of faculty, (3) effectiveness of online learning, (4) student satisfaction, and (5) student loyalty. Furthermore, the results of SEM analysis show that the quality of the information system, the quality of the lecturers, and the effectiveness of online learning all have an indirect relationship to loyalty, and directly for satisfaction, and anthropological factors are time and place of residence affect learners’ satisfaction.

103-112

Authors: Andreea Daniela TUDOR

The COVID-19 pandemic had and it’s still having a big impact on mobility since the end of 2018, when it started. Public transportation was already facing issues in all the big metropolitan cities where many people are in the same space at the same time. If we add the COVID-19 consequences and rules, public transit is the main barrier for community members to go back to their daily routines being safe and comfortable. This paper presents the changes in the public transport sector since COVID-19 started and aims to explore the consequences and possible alternatives to mitigate the impact of the pandemic crisis. As research method I decided to analyze and summarize numerous primary sources along with the public transport operators’ official websites. Both quantitative and qualitative data were used by doing a comprehensive research in ProQuest Central, Coronavirus Research Database, Elsevier ScienceDirect and Web of Science. The results suggest that reduction of mobility has been the first measure to slow the growth of the worldwide COVID-19 cases. However, the transport limitations don’t have the same impact for all modes of transport, public transport having one of the most considerable decline so far. In Bucharest, the public transport operators have imposed safety measures such as mask wearing, periodic cleaning, transparency and access to the information. Those aspects are important, but sometimes not sufficient to fight against the pandemic. What this research does is to come and complete the set of safety measures focusing on mitigating the spread of the SARS-CoV-2 virus and increase the safety of the people while using public transport vehicles. Keywords:

129-137

Authors: Sorina Ioana MIȘU,Monica TRICULESCU

The pandemic of COVID-19 represented a turning point for educational systems across the world, whether we speak of pre-university systems or university ones. As most of the teaching activities used to happen within offline contexts, moving almost all the processes in an online environment represented a huge challenge for everybody. Thousands of people had to adapt to telework overnight and this situation brought both opportunities as well as unpleasant changes. Hence, the present paper, through descriptive research, intends to analyze from the teachers' point of view, the damages and benefits of telework over the past year and a half. It is our intention in the present study to highlight thoroughly the features of telework in the Romanian educational system, along with an inventory of teachers’ perspectives regarding this change. We assume that such a study is of great importance as the pandemic is not over yet and we envision a future in which telework will become a normal part of the teaching activities. Thereafter, learning from today’s lessons will help us all build a better tomorrow for teaching the next generations.

159-167

Authors: Soheila Roshani Takhtameshlou,Alireza Rastegar Abbasalizadeh,Hossein Vaezi Ashtiani,

A platform has been created by Innovation in which businesses have chosen activism and functionalism against being influential and actionable and they turn any threat into an opportunity by employing an innovative approach. Since 2019 when the Covid-19 pandemic appeared, besides the contagious effect, it has influenced worldwide business in different aspects. It might be interesting that most of the industries and companies are willing to continue their businesses even after the pandemic with half of their capacity and teleworking. An epidemic of a disease or a virus is not a new crisis and over time, developed and underdeveloped countries have faced this crisis, but some manufacturers and owners have taken advantage of innovation to turn threats into opportunities in business settings to create profitability and promote market development of their products and services. During the Covid-19 pandemic, the need to take advantage of innovation for stability, durability, and sustainability of businesses is felt more than ever. In this article, we investigated economic and social policymaking at public levels compared to the use of innovations and their consequences. Overtaking business competitors, spreading the culture of innovation, creating new job opportunities, turning threats into opportunities, long-term survival of businesses, and creating competitive advantages encourage business owners to make more use of innovation in businesses during and after the Covid-19 pandemic.

182-195

Authors: Jessica Putri RARASSATI,Yosman BUSTAMAN

The purpose of this research is to examine the impact of COVID-19 on financial distress; additionally, this paper also analyzes the link of financial ratio and corporate governance on financial distress. This study uses panel data regression analysis method to estimate the relationship between variables. Financial ratios used in this study are Return on Equity (ROE), Debt to Asset Ratio (DAR) and firm size, meanwhile several corporate governance measurements that are applied in this research consist of institutional ownership, commissionaires independent and board size. The measurement will also be aggregated into its sub-sector which consists of Consumer Goods Industry (CGI), miscellaneous industry and basic and chemical industry. It is found that, COVID-19 pandemic statistically impacted financial distress of manufacturing companies in Indonesia as it is proven by T-Test and also regression analysis method. The result reveals that Debt to Asset (DAR) which is the measurement of leverage owned by company, positively affected financial distress of manufacturing companies in Indonesia. The greater the leverage, the greater the risk of financial distress. Despite the discrepancy with previous studies results, the result shows that the numbers of commissionaires independent on manufacturing companies in Indonesia pose significant positive effect on financial distress. Action taken by Chief of Manufacturing companies in Indonesia during this COVID-19 crisis impact the survival of company. Manufacturing companies need to mitigate risk by maintaining higher profitability (ROE) and asset as measured by firm size, lowering debt value. On corporate governance site, companies need to consider limiting the number of independent commissionaires leading the company and gaining more intuitional investor.

208-220

Authors: Septi Fahmi CHOIRISA,Ringkar SITUMORANG

The Covid -19 pandemic has struck a crushing blow to the hotel business, with travel restrictions and virus spreading globally, the Hotel Industry altering the pandemic situations in crisis management strategy. This research aims to explore the Hotel Marketing Strategy in Crisis Management during the Covid -19 pandemic. Give insight into how developed countries can deal with a significantly extended crisis and recognize the crucial integrated strategy to survive the pandemic. This study employed a qualitative method with in -depth interviews with 13 hotel managers, both operations and management. Data were collected from the early second quarter to the end of 2020 to investigated the implementation of crisis management strategy. Crisis Management Framework in Hotel Marketing Strategy during the Covid -19 pandemic consists of four stages; the crisis reduction stage, readiness stage, response stage, and recovery stages. Each of the stages has different strategies in order to adjust the uncertain circumstance. Following the four phases of crisis management, this study gives an accurate and current scenario for hotel management to comprehend the construction of a crisis management plan. It also demonstrates the processes of crisis management framework analysis for researchers to undertake further studies in hotel crisis management.

237-247

Authors: Siwi Dyah Ratnasari

The purpose of this study was to determine the effect of: 1) Organizational commitment to intention to quit. 2) Organizational commitment to productivity. 3) Job satisfaction on productivity. 4) Job satisfaction on intention to quit. 5) Work productivity on intention to quit. This research methodology uses a quantitative approach with a survey method. Employees of PT. Johnson & Johnson Indonesia, especially in the Medical Department, became the research population of 70 people throughout Indonesia. The number of samples was 60 people who were taken using the Slovin method. 60 questionnaires were distributed, 46 questionnaires deserved to be analyzed. Path analysis is used as a data analysis technique. The results of this study are: 1) Organizational commitment has a significant negative effect on intention to quit. 2) Organizational commitment has a significant positive effect on work productivity. 3) Job satisfaction has a significant positive effect on work productivity. 4) Job satisfaction has no effect on intention to quit. 5. Work productivity has a significant negative effect on intention to quit. The limitation of the research is the distribution of the questionnaire using the Google form so that it is possible to miss the information obtained. Contribution: This research provides a discourse to PT Johnson & Johnson Indonesia especially in the Medical Department that in this pandemic era employees have no intention of moving to another organization because of their high commitment even though they are actually not satisfied with the salary they receive, even though they have the opportunity.