Business Excellence and Management

5-13

Authors: Adrian-Constantin ACHIM

Organizational performance is, and will remain, a priority on the agenda of each manager within the different hierarchy and structures of the Ministry of Internal Affairs and the provision of a modern and professional human resources management based on maintaining a high level of probity and professional integrity for the staff and an increase level of authority in the community, will always be a useful indicator for assessing the efficiency and effectiveness of institutional mid level and top management. The conduct of specific activities directly and closely to the civilian population, the difficulty of permanently assessing the risks associated with police interventions and the existence of various situations that can unpredictably degenerate into actions of destabilizing social order, the deployment of police activity in high risk criminal areas, all associated with insufficient human and logistic resources, may be factors that in most cases influence the authority of the personnel in the public order and safety system, thus affecting both citizens and the ones charged with ensuring, maintaining and restoring public order. The surveys carried out in the past at the level of the specialized centers of the Ministry of Internal Affairs highlighted very clearly the determinants that lead to the diminution of the authority of the personnel. The perception of respondents, both policemen, border guards, gendarmes, was almost the same, being expressed by the fact that the diminution of authority reached a critical level and will continue to inevitably lead to negative effects which will not be easily controlled by the organization and by the state in the medium and long term. The survey conducted last year confirmed the results of the previous ones, the most significant effects occurring, as the interviewees noted, were the constant diminution of the image and credit granted to the institution and its representatives by the different categories of beneficiaries of the public services provided respectively citizens, the civil society, other partner public organizations, aspects translated into a crisis of legitimacy, increasingly negative not only in the public discourse or in the media, but also in the self-image of the employees.

29-45

Authors: Radojko LUKIC

In this paper, the most important regulation in insurance companies is analyzed in a comparative way, with a special focus on International Financial Reporting Standard (IFRS) 17 "Insurance Contracts". The main goal is to simplify these very complex issues as much as possible to "standards", which are more easily applied in the practice of insurance companies.

5-11

Authors: Edwin ANYIM, Mirabel NWOSU

The research is focused on the importance recruitment plays in Nigeria as well as Selection in getting the right Candidates. Care must be taken to ensure that only prospective candidates who are qualified to get employed in an organization. The prospective job seeker should have the right skills ad qualification and also possess good character and clean record. If an error is made at this stage, by way of bringing in a bad character, it could cause danger for the organization because, as the English people would say: “one bad apple can spoil the whole bunch”. Recruitment could be seen as the process of finding and hiring candidates for a job opening while Selection is the process of choosing from a pull of candidates the one that fit the best within the organization. The data gathered were analyzed using frequency and percentages. The hypothesis formulated for the study was tested using chisquare method to arrive at the research result. Findings revealed at the research result. Findings revealed that an organization must have good recruitment and selection policies and procedure in place in order to attract qualified employees.

24-34

Authors: Ștefan Cătălin POPA, Cezar-Petre SIMION, Simona Cătălina ȘTEFAN, Cătălina Florentina ALBU

This article presents the results of a gap analysis conducted at the level of Romania's development regions regarding innovation in organizations. The research was focused on determining the gap in Regional Innovation Scoreboard (RIS) between Romania's development regions and the EU average as well as analyzing gap dynamics in 2009-2017. The results obtained from the research seem to indicate that: the gap existing at the beginning of the analyzed period had a downward dynamics and it was accentuated for all the development regions of Romania; the quasimajority of the regions of Romania registers modest values of RIS compared to the EU average, which places them on the last places in the EU; some regions of Romania are very close to the EU average in some RIS-specific indicators such as the Bucharest-Ilfov region for trademark applications and for other indicators the gaps are very high; the innovation of Romanian organizations is focused on technical aspects. The existing disparities and the tendency of their accentuation largely explain the relatively small competitiveness of Romanian organizations in the single market and the effort to be made to recover them.

5-30

Authors: Florentina PÎRJOL, Diana Elena MOCANU, Lia Lucica RADOMIR

This paper aims to promote Greece by presenting it within the specialized literature that also presents the theoretical elements that make reference to the most important terms that underlay this paper, such as promotion and tourism. Moreover, the main purpose of this paper is to promote cultural tourism in Greece as well as measuring the transparency of this country. The paper is based on a case study that is conducted with the help of a sociological analysis that was possible with the construction of a questionnaire that aims to determine the degree of interest the tourists have towards the cultural tourism of the analyzed country. Following the results obtained from the case study, it appears that most of the respondents perceived the situation of the cultural tourism in Greece as being very important. This means that there are generally people who are interested in the cultural tourism of this country. Also, the development of the cultural tourism in the analyzed country is perceived as being important by the majority of the respondents, which means that a program meant to promote this type of tourism in Greece would be necessary. From the study, the most important means of promoting cultural tourism in this country is the online environment. Therefore, so much more should be invested in this field. When people chose a tourist destination they want that destination to offer them unforgettable experiences (38% of the respondents), cultural event (36% of the respondents, resulting in a fairly important percentage). In conclusion, tourists would be more interested in this type of tourism if it would be better promoted in the online environment and not only.

42-52

Authors: Bilal El TOUFAILI

Work has an important contribution to employee welfare. Investing in improving the overall welfare of employees at work can have more benefits for employers. Employee well-being at work involves issues such as: providing adequate resources, good communication, a reasonable degree of employee control over your own jobs, a balanced workload, job security and change management, positive work relationships, favourable working conditions. Employees who benefit from a positive work environment are responding to an increased organizational commitment. The paper provides an organizational holistic approach to stress management. It advocates increasing the quality of jobs where both employees and employers assume a shared responsibility for managing stress at work. It must be acknowledged that, by optimizing the health status of the workforce, we can ensure the good health of the organization.

5-18

Authors: Bianca AVRAM POP, Simona SABOU

The aim of this study is to identify the role agriculture plays in the economic development of Romania. Consequently, we studied the specialized literature, which analyzes the relationship between agriculture and the economic development, as well as the role of agriculture in reducing poverty. In order to study the impact on Romanian economy of the shift from a centralized economy to the market economy, we use four variables of which the independent one is represented by the added value of agriculture, and the other three variables are dependent, they only slightly characterize Romanian economy: the GDP/capita, inflation consumer prices and external debt stocks. Conclusions show that the increase of the added value in agriculture positively influences the evolution of the GDP/capita. At the same time, it also exercises a major influence on inflation, thus the positive correlation highlights the fact that the annual percentage of the purchase price of a consumer basket will decrease when the internal crop is rich, and it will increase when agriculture production is unsatisfactory. It is interesting to notice that Romania’s external debt increases when the added value of agriculture records surges as compared to the previous years.

31-50

Authors: Solomon ARHIN

Provision of financial services and level of customer satisfaction are intricately intertwined, rather than separate concepts. Commercial banking in Ghana requires a lot of improvement as customers continuously err complaints about mediocre services received from different banking locations in the country. Most of the complaints are prevalent pertaining to the high cost of doing business with the financial institutions. Interest charges are very fundamental to any financial institutions and even from biblical perspectives in Matthew 25:14-27. This research measured the performance of three hundred and ninety (390) respondents who were asked to respond to questionnaire on provision of commercial banking services in Ghana and its associated profitability and risks. The respondents had diverse background comprising of sixty-eight (68) financial managers and Three-hundred and twenty-two (322) key customers who are patronizing different services from the commercial banks in Ghana. The findings revealed that majority of the respondents seem to be abreast with the banking operations in Ghana and receive average customer services. Better customer service provision in banks lead to reduction of banks risk while increasing profitability and liquidity. These findings will be relevant theoretically, practically and also assist policy formulators in making strategies about financial institutions. The research concludes that scale economies must be used in the banks to ensure efficient service provision .The study recommends strong policy formulations and implementation from the central authority for financial institutions so that satisfactory performance and service delivery can be used as yardstick to measure and monitor performances of banks and other financial institutions in the country on regular basis.