Business Excellence and Management

5-29

Authors: Irina MISOC

Since the development of the knowledge-based society, in the modern organizations, the managers are dealing with a new problem: the occupational stress. More than ever, more and more employees are affected by this type of stress, which affects their performances. The main objective of this article is to come up with new methods of copying with stress in service-based organizations, in order to improve employees' activities. For this objective to be achieved, first of all the concept of job stress will be defined. Secondly, the factors that produce stress and its effects will be analyzed. Next, the tools and methods used for measuring stress will be also analyzed. In a servicebased organization, the employees' general level of stress will be estimated. All of the employees work on a tourism project. Last but not least, new measures for reducing stress will be promoted in the analyzed organization. It is desirable that the measures taken to be promoted in other organizations in order to improve the employees' performances

37-51

Authors: Sanjay RODE

Incidence of adult malnutrition is widely viewed in Mumbai Metropolitan Region. Women are more malnourished as compare to the male. The lower literacy rate among adults is the main problem of higher incidence of malnutrition. As the educational attainment of women increases in years, the incidence of malnutrition declines in suburb. The physical household asset holding among malnourished adults is low. The modern contraceptive use is low among malnourished adults due to lack of knowledge and availability of contraceptive method. Health care access for pre and post natal care among malnourished female is very low. The logistic regression results for female shows that the malnourishment is positively correlated to sex, drinking water trips by women and children, purify water, female sterilization and immediate breastfeeding. It is negatively co-related to age, education, per capita income, source of water, number of trips, pills and IUD. The logistic regression for men shows negative correlation with sex, age, education, television, and withdrawal method of contraceptive. It is positively correlated to knowledge of nutrition. Therefore state government must frame policies to improve health of people in slums of metropolitan region. There is need to provide infrastructural facilities such as water supply, sanitation, sewage, electricity and roads in slums. Health care staff must provide pre and post natal care and modern contraceptive methods in slums. The government must provide income generating activities in slums. It will help to improve income and asset holding among poor people. Government must invest more in skill up gradation programs to improve the quality of human resource in region. Such policies will certainly help to reduce to incidence of adult malnutrition in Mumbai Metropolitan Region.

58-69

Authors: Daniela Cornelia NICULESCU

A growing number of empirical analysis identifies the need for talent retention, policies related to employee welfare, employee participation and employee satisfaction. Leaders are called to ensure the employee’s full contribution in accomplishing organizational goals and objectives, attaining occupational integration, as well as embodying career development programmers, all these improving the quality of life and the performance of the organization. We propose a research within the Romanian banking system, that studies the liaison between learning and knowledge-based society, on one hand, and a value based leadership, on the other hand. When establishing a synergy between values and life, several obstacles are removed, that stand in the way of talented people to perform at their very best. Therefore, successful employee engagement is achieved, leading to higher efficiency, and a more motivated and energized workforce. If today’s leaders set their own goals according to their highest values, then enormous rewards would surely follow, not only on personal level, but at an organizational level as well. In this framework, change becomes critical: discarding old values, learning new values and reinforcing new actions. Our study shows that success and happiness is not all about fame and wealth, instead personal conduct is the foundation of satisfaction, helping the employees who work in the Romanian banking system achieving that particular feeling of self-satisfaction when man has managed to reach the set of values that he has been pursuing

5-23

Authors: Cristian VIZITIU, Vlad VĂLEANU, Adrian TANŢĂU, Ruxandra VIZITIU, Mihaela MARIN, Alexandru NISTORESCU

The triggering cause of the present research is given by the high complexity of the interdisciplinary technical projects carried out by means of Systems Engineering (SE) methodology, and implicitly by the well acknowledged needs in the field for more advanced decision making tools to increase the projects efficiency and innovativeness. This study takes into consideration a novel theoretical decision making and knowledge creation diagnosis model for SE, entitled DiagnoSE, which is based on the Cognitive-Emotional and Explicit-Tacit knowledge dyads, for applying it within Romanian aero-space sector, implicitly upon 197 SE decision makers, for contributing to the Romanian SE management efficiency. Based on the principle that distinguishes the first dyad as a mechanism for accessing knowledge from the second dyad, and on numerically quantified pairwise comparisons, there was diagnosed the Romanian aero-space SE professionals’ perceptions on decisions making, and also knowledge creation dynamics within interdisciplinary teams. The quantitative research revealed notably results especially by the high weight of Emotional Criterion with respect to Romanian SE experts’ preferences for accessing their own experiences, and furthermore, by the need for achieving innovations through continuous knowledge spirals. The herein study brings a practical and unique image upon the Romanian interdisciplinary working environment based on SE in the aero-space sector by applying DiagnoSE instrument in order to determine and analyze the decision making and knowledge creation aspects of paramount importance in enhancing the Romanian SE teams’ management, and even furthermore, in providing a basis for other researches regarding SE based working environments in aero-space sectors and not merely.

36-44

Authors: Gabriel MIREA

Many of the companies offer for selling a product line, that is a closely interrelated products group, which operates in a similar manner, there are generally sold to the same customer groups, there are distributed through the same type of distribution channels and ranges between the same price limits, which makes the process for establishing the price strategy to become extremely complex. Throughout this article, I have highlighted the role of the price in the firm's strategy, I have presented some price strategies, commonly used in the product lines, and in the end I have tried to emit a series of predictions on the price strategies under acceleration of the globalization process

5-11

Authors: Elena-Oana CROITORU

Extreme Light Infrastructure - Nuclear Physics Center (ELI-NP) in Bucharest-Magurele is one of the pillars of the international research program ELI-NP, along with other two centers to be developed in Hungary and the Czech Republic. The investment for the development center in Magurele amounts to €356 million and comes from the funds of the Sectoral Operational Programme "Increasing Economic Competitiveness". With ELI-NP there will be done research on ultra-high power lasers, laser-matter interaction and secondary sources of radiation.

28-35

Authors: Florina STEFĂNACHE

Opening a SPA center in the Central Plaza hotel is needed for various reasons: it increases the turnover with at least 25 % compared to a hotel without SPA center; at least 20-25% of hotel customers can be attracted to these services (an important criterion in the choice of hotel by customers); and transformation of the hotel with seasonal activity in "all-seasons" hotel. The market in which S.C. RO COM CENTRAL S.A. is standing is very extensive. Customers are both around the country and abroad. With the opening of the SPA center, the company significantly increases the number of customers and also the accentuated development of the hotel market.

44-53

Authors: Mirela-Ionela PLĂVAN

The purpose of this article is to keep trace of the economic evolution of building materials suppliers from Ramnicu Sarat between 2010 and 2012. More specifically, through this article it was analyzed the financial-economic situation and the future perspectives of the company Noua Tei Com S.R.L. This topic was chosen since building materials trade is the main income source in Ramnicu Sarat, fact which encourages the field expansion through commercial companies’ development within this framework

63-71

Authors: Dragoş Ionuţ IONESCU

This paper presents the positive aspects of the usage of the tableau de bord as a management instrument, being known for having beneficial effects on the efficiency of the managers’ working processes and on the rationalization of the managerial information system. These aspects are highlighted through the creation of the tableau de bord for the general manager of S.C. Turbomecanica S.A

5-21

Authors: Cecilia SILVESTRI

Customer satisfaction is central to strategic management oriented to quality. The quality of products/services generates, in fact, the customer satisfaction. The aim of the research is to demonstrate the existence of a linear dependence between quality and customer satisfaction. The survey tool is the questionnaire and the analysis of the data was used: (1) factor analysis (with the aim of reducing the numerosity of variables without losing their significance), (2) multiple linear regression analysis (with the aim to analyze the relationships between quality and satisfaction), (3) analysis of the residue (with the aim to validate the results). Analysis of the data has proved the existence of a dependency link between quality and customer satisfaction. Quality-oriented firm generates, therefore, greater customer satisfaction. The paper demonstrate the existence of a construct that combines quality and customer satisfaction, widely debated in the scientific community, in relation to the specificity of services.

28-36

Authors: Cristina VLĂSCEANU

The paper wishes to highlight the post-crisis economy consequences and solution and to bring forwards the importance and role of performance management in this current context. After a careful analysis of the specialty literature and of the main and most important views, concerns and opinions regarding these concepts of post-crisis economy, economic policies, and performance management, the conclusion that performance management should be seen as a viable option for dealing with the effects of the global economic crisis, was formulated. The results of the work mainly underline the attention, which needs to be paid to the managerial and organizational performance of companies, since they are the creators of economic growth and development, worldwide.

47-53

Authors: Mihaela Daniela MOCANU

Communication has always represented an important point in the success of any project, regardless of its nature. Therefore, most experts today, turn their attention to find more efficient ways of communication between people. In this context and in the globalization context, virtual teams represent an opportunity for many companies. The purpose of this article is to present the basic aspects of a virtual team, the opportunities of working in a virtual team and some recommendations to streamline the work in such teams.

60-71

Authors: Ion VOROVENCI

The small industry in Romania developed under specific conditions determined by the geographical region and the influence of the neighboring empires: the Ottoman Empire, the Russian Empire and the Austrian Empire. Although at the beginning of the sixteenth century Hungary had been transformed into a Turkish Pashalic, Transylvania retained its autonomy, thus creating favorable conditions for the development of small industries which were organized in guilds. Neither in Moldova nor in Romania did the trade restrictions and dependence on the Ottoman monopoly not lead to the disappearance of the small industries. These experienced a new development under Austrian domination in the eighteenth century in Transylvania and, a century later, Moldavia and Wallachia emerged from the Ottoman domination. This process experienced three stages: dissolution of the Ottoman trade monopoly (1829), the Union between Wallachia and Moldavia in 1859 and the independence of the country achieved in 1877. After the guilds were abolished (1873), the small industry and the big industry, though hit by the Commercial Convention between Romania and Austria-Hungary in 1876 , succeed to develop in the last decades of the nineteenth century