Business Excellence and Management

13-24

Authors: Vijay M. KUMBHAR

The purpose of this study was to test reliability and validity of eBankQual scale. Basically this scale was developed for measurement of service quality and customer satisfaction in e-banking. In the present study, author has conducted survey of internet banking users and examined reliability and validity of eBankQual scale. This scale was tested using Cronbach’s alpha reliability test which is well-known test. Result of the reliability and validity test shows that System Availability, E-Fulfillment, Accuracy, Efficiency, Security, Responsiveness, Easy to use, Convenience, Cost Effectiveness, Problem Handling, Compensation, Contact, Brand perception and Perceived value are most important dimensions of eBankQual Scale and it is reliable and valid for its further use.

35-46

Authors: Radu FILIP, Irina-Eugenia IAMANDI, Sebastian Mădălin MUNTEANU

The application of corporate social responsibility (CSR) is becoming in the international business context a source of competitive advantages, especially taking into account the current economic crisis and the prevalence of socioeconomic business models in Europe. In order to prove their CSR involvement, companies could use specific voluntary instruments, one of them being the management standards. The purpose of the present research is to analyse the way in which national or international companies acting on the Romanian business environment apply some of the most significant CSR management standards and to determine a relationship (if any) between corporate culture and CSR management standards, on one hand, and between corporate financial power and CSR management standards, on the other hand. The main results emphasize that the financial power dictates the implementation of CSR management standards and not the corporate culture. The results are consistent with the main findings in the specialized literature.

71-78

Authors: Gheorghe HURDUZEU, Liviu Bogdan VLAD, Raluca HURDUZEU

In recent years the mergers of companies have seen a setback due to the economic crisis and the implications that it has generated in the market. As such, the reasons behind the implementation of mergers have changed, if, in prior periods the common reason for merger was the desire to integrate into current business activity and the profits resulting from the resources which were to be invested in that business creation and development, under the present conditions, the mergers are becoming more and more a way to keep the business or selling on the best terms. One of the options available, especially for small and medium sized private companies, seeking new sources of funding, is to achieve a reversed merger. The objective of this paper is to present the concept of reversed merger in relation to Initial Public Offering. A company must always set to the smallest detail, the reasons for wishing to change its status from private to public. One way to obtain public status is given by the reversed merger, an alternative to the Initial Public Offering. The private company that wants to go public, purchases over 80% of a public company but inactive, company called shell company. Once this shell company merges with the operational company of the buyers, they form an active company, a listed company, in which the majority of the shareholders are represented by the major founders of the operating company.