Journal of Social and Technological Development

7

Authors: Milan Dajić

The subject of this paper is the use of the Internet for business operations. The relevance of this topic stems from the fact that in the new digital era, the opportunities and advantages of e-business and e-commerce make a significant potential that should be used in the best and most efficient way. The aim of the paper is to point out the advantages of the Internet for business on the one hand, which saves time, and on the other hand, money. But this kind of business via the Internet also has a serious obstacle to the revival of online shopping because it represents insufficient security of online transactions. People are still reluctant to decide to send their credit card number over a network or website. Our people in Serbia, especially in Kosovo and Metohija, are especially specific in their propensity for information technologies and trust in internet business. The hypothesis of the work is that the COVID-19 pandemic changed the behavior of consumers and companies in such a way that most of them switched to internet business. Auxiliary hypotheses are that the Internet market is one of the world’s largest emerging markets and another auxiliary hypothesis is that if there is a quality offer, users can easily decide to buy online because it involves more choice, simple comparison of prices between multiple sellers and delivery service. house doors, which means time savings. However, it is realistic to expect that this problem will be overcome in the near future, as technology in this area is advancing very quickly. The first question, which is asked when performing transactions, is the issue of trust in those with whom the business is done. In electronic transactions, business takes place between two or more parties, which are physically separated. What those who offer products and services must provide is the trust of customers and users of services. The paper will apply General scientific methods: analysis, synthesis, induction, deduction, comparative method, statistical, historical method, and other methods immanent to the social sciences.

8

Authors: Branka Zolak Poljašević, Dragana Došenović, Marija Todorović

Job satisfaction is positive emotional state, which is result of evaluation of some work experience. It is a multidisciplinary phenomenon, which is influenced by multiple internal and external factors. In this paper, employee satisfaction or job satisfaction was observed as a dependent variable, while interpersonal relationships are defined as influencing factor, i.e. independent variable. Interpersonal relationships imply establishment of social relations and connections between individuals at work. Interpersonal relationships can be defined as the subjective experience of employee in interaction or connection with another person (colleagues or superiors). Factors such as gender, age, education, work experience and job position are included in the analysis as control variables. Main hypothesis in this paper states that positive interpersonal relationships have impact on employee satisfaction. The independent variable is divided into three segments, namely: communication and work climate, relationship with superiors and relationship with colleagues. Each segment of interpersonal relationships was separately tested in relation to the dependent variable. The base of this paper is an empirical research conducted in 2019. Based on the survey questionnaire, data from 143 employees in the surveyed company were collected. Data processing was performed on the basis of statistical software for social sciences-SPSS. Descriptive and correlation analysis were applied in the data analysis. All hypotheses tested were confirmed. Testing the hypotheses confirm that there is a statistically significant relationship between observed variables and that there is a moderate positive correlation, which implies that interpersonal relationship is a factor of job satisfaction. Main limitation of this research relates to the observation of relationship between variables in a single business entity. However, the coverage of all employees in the conducted research and the high response rate of employees (82%) provide a good basis for data analysis and giving some general conclusions. Detailed description of research methodology enables its repetition in other organizations.

9

Authors: Jefto Džino, Branko Latinović, Živan Đuračković, Stefan Džino

The development of business intelligence tools is gaining a new dimension every day, and this is an area of dynamic development. The importance of this paper is to select the tool that represents the best solution for the given needs in public administration. A multi-stage, broad-based survey with clear selection criteria leads to the choice of three tools. Criteria for tool evaluation were set, virtual machines were created, tests and analyzes were performed. The evaluations carried out give the choice of the most accepTable business intelligence tool for use and interoperability in public administration.

11

Authors: Đorđe Vuković

Cultures of remembrance that are officially affirmed by national elites in the Western Balkan countries, that is in the former Yugoslavia, are a source of ongoing conflict. Various collective memories and mutually antagonized interpretations of the past, show that Croats, Serbs, Bosnians, Macedonians, Montenegrins and others who lived together for centuries and decades within a single state, after all interpret and remember their common history in completely different ways. Their social narratives about the past and dominant cultures of memory are predominantly selective, one-sided, intolerant, exclusive. After a long time, they lived together members of different ethnic, religious and national backgrounds and their historically unfinished and unsuccessful attempt to form a common Yugoslav culture and unique Yugoslav identity, a difficult civil war occurred, ethno-nationalism escalated, and people who were very close and very similar to one another, tried to create as much difference and distance between themselves through violence. All national communities that participated in the wars of the 1990s, emphasized defending national culture as one of their main tasks. The warring parties sought to destroy everything that reminded them that different people, their neighbors and friends of a different religion were living there. Today, three decades after these conflicts, they are still prisoners of their attitude to history. The culture nevertheless brings them together and inspires them to understand themselves more and to cooperate better.

15

Authors: Ljubinka Lazić

The work deals with the issue of protecting the interests of the child in the process of institutional care through the implementation of the principle of “best interests of the child” in the social welfare centers. The intention of the paper was to, through a qualitative analysis, analyze the cases of placement of children in a social care institution as well as the measures and procedures that are implemented in social protection in these cases. The research was conducted by collecting and analyzing files at the Derventa Center for Social Work. The paper presents a descriptive analysis of the characteristics of cases of separation of 26 children from 14 families in a period of ten years (2010-2020), and the intervention of guardianship institution. The results pointed to conclusion that the children were separated from the reason of the existence of a threat by family situation, and that the adoption of this decision was preceded by a series of extensive professional procedures and interventions. Finally, the importance of the assessment of guardianship center professionals by the principle of “best interests of the child” was emphasized, as emphasized the need to improve the child protection system without adequate parental care in forms of personnel changes, systemic cooperation, development of deinstitutionalized child care and improving the system of family support.