Sochi Journal of Economy

259-266

Authors: Aleksander V. Dyachenko

The metatheoretic approach allows for a comprehensive positive analysis of the guidelines for improving the subject of the study. The effectiveness of this approach determines the relevance of its use to determine the guidelines for improving the art of hospitality. Materials and methods: the main experimental material for testing the hypotheses of rational solutions to the actual problem of improving the subject of research is a set of well-known scientific papers containing the actual results of the analysis of similar phenomena. The author's methodology of determination of semiotics of the studied system and synthesis of the corresponding category is used. Results: the Metatheoretic description of the object under study and the working hypothesis are used to determine the results of transformation of the properties of the object of variation under the influence of the characteristics of the hypothesis. As a result of the analysis of the influence of the characteristics of the hypothesis of hospitality on the characteristics of art, a positively confirmed set of characteristics of the subject of research is obtained. The revealed complex of metatheoretic characteristics made it possible to determine the guidelines for the effective implementation of the art of hospitality and to synthesize the appropriate category. The art of hospitality is a way to improve the spiritual values that generate inexhaustible desires of customers to feel them infinitely again and again, creating customer satisfaction and happiness, providing additional profits to the company, implementing services that give pleasure to customers. The work is executed at support of RFBR grant No. 17-12-34032.

277-284

Authors: Elena A. Lisova

In the article the features of the activity of autoservice enterprises are considered: the reasons for the growing demand for these services, the factors of customers' choice of enterprises, as well as the problems associated with ensuring their competitiveness in the modern market. It is determined that one of the main directions of increasing the level of competitiveness of service centers is its client-oriented approach. Various approaches to the definition of the concept of "customer-oriented" as a process, characteristic, method are considered. The study identifies the main characteristics of customer-centered autoservice enterprises, as well as the areas of activity within the client-oriented approach: data collection and analysis, target group identification, individual cooperation, feedback, activity monitoring, and client-level evaluation. A three-level model of the activity of an auto service company with clients is proposed; the possible methods for assessing the level of customer-centered service center: SERVQUAL, questioning, net support index are considered. The results of the questioning of the clients of the service centers of the city of Kirva are presented: customer requirements for the quality of services and the level of service, factors that negatively affect the choice of the service center.

299-307

Authors: Yulia V. Razvadovskaya, Kristina S. Rudneva

The article focuses on the developing system of spatial planning in the russian economy, in particular, the processes of territorial and production system formation. The authors draw a conclusion about the important role of development institutions in the system of strategic spatial planning and the need to develop new evidence-based and quantifiable solutions to assess and predict the impact of spatial planning policy on the process of formation and development of territorial production systems. The analysis of the dynamics and trends in the sphere of legal regulation in the field of spatial and territorial planning for the period from 1990 to 2018, on the one hand, indicates a reduction in relations in the system of spatial planning not covered by the legislation, and on the other – the absence in the developed plans and strategies of territorial development of linkages with sectoral plans and territorial specialization, as well as the quantifiable indicators of spatial planning. The mapping of the institutions of innovation development that are active in the practice of the russian economy allows authors to formulate a conclusion about the existence of a relationship between the newly created elements of the innovation infrastructure and the processes of territorial-production system formation in modern conditions.

319-326

Authors: Elena E. Sinyavskaya

The article defines the problems of competitiveness and sustainability of the financial sector and their relationship with the introduction of new technologies, as well as priority areas of development of financial technologies and the reasons for their introduction in the field of financial services. FinTech (financial technologies) is defined as a system that combines financial services, technologies, startups and modern infrastructure necessary for their implementation. The analysis of various forecasts of FINTECH development in the world is given. The prerequisites for the use of financial technologies in the financial market of the Russian Federation are considered. The most stable developing sectors in the field of financial technologies, the main elements of the digital financial infrastructure: platforms and it solutions are identified, their characteristics are given. The risks that accompany the development of financial technologies, as well as cyber threats and losses from cybercrime are identified. The prerequisites for the emergence of new markets – cybersecurity market and cyber insurance market-are considered.