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FW - SISPECA-00 / QFD .. SAPP - 00 FRAMEWORK .. SYSTEM PARAMETERABLE EVALUATION OF QUALITY ORIENTED TO OBJECT TO MANAGE SYSTEMS ADMINISTRATIVE PROCESSES OF PRODUCTION USING THE METHODOLOGY QFD AND APPLYING STATISTICAL CONTROL TECHNIQUES
Authors: Antonio José Sucres Salas, Jorge Molero, Leonardo Contreras

Number of views: 354
Production processes are diverse, varied and complex;
but all of them have generally the same pattern
outlined as follows: Input (Raw Material) - Process of
Conversion (products in process) - Output (finished
products). [01] Production processes represent the
competitive advantage of the organizations. Their
control and the certainty of their quality assurance are
essential at all stages of development and operation.
The continuous qualitvimprovement and the qua/ity
manaqement are STRA TE G/ ES OF PROGRESS BY
EXCELLENCE.
lnformation systems and information technologies
provide different tools to maximize production and
allow the satisfaction of collective needs for consumers
as well producers of goods and services.
The requirements generated by the continuous
improvement and the ones generated by the clients
promote changes, especially in production processes
and control mechanisms, in this way the organizations
demand for faster maintenance of the processes, at
low cost and without significant or traumatic impacts
in their operations.
In the present investigation is designed an objectoriented
prototype (OOP) of an information system
to assess the product quality based on the design
specifications of the product, generated by a QFD integrated
with a process statistical control method; the system is completely configurable and general, such
that, whatever the production process to apply QFD,
it could be set and get functionality for assessing the
quality regarding of that production process, without
modifying or creating a new system or by modifying
the production process, the system of quality control
that controls it only requires new parameterizations and
non maintenances that imply new developments in the
information system.