IMPACT : International Journal of Research in Business Management

5-10

Authors: Pradeep Kumar

Degree of financial leverage refers to the effect of the use of debt capital on the earning per share of a company. This paper studied the relationship between degree of financial leverage and earnings per share of two leading Indian steel companies- Steel Authority of India Limited, and Tata Steel Limited for a period since 2006-07 to 2014-15. This study used the secondary source of data i.e. Annual Reports of SAIL and Tata Steel Limited. We found a negative correlation between degree of financial leverage and earnings per share in SAIL, whereas no relationship was found between degree of financial leverage and earnings per share in Tata Steel Limited.

21-34

Authors: Neetu Randhawa

Managing Human Resources in today’s dynamic environment is becoming more and more complex as well as important. People are now being recognized as a valuable resource in an organization. Performance Appraisal has increasingly become part of a more strategic approach to integrating HR activities and business policies and may now be seen as a generic term covering a variety of activities through which organizations seek to assess employees and develop their competence, enhance performance and distribute rewards (Fletcher, 2001). Thus, both practice and research have moved away from a narrow focus on psychometric and evaluation issues to developmental performance appraisal, which may be defined as any effort concerned with enriching attitudes, experiences and skills that improves the effectiveness of employees (Boswell and Boudreau, 2002). Performance Appraisal is a very important tool that is used to measure frameworks set by organizations to its employees. Individual contribution and performance is tracked against organizational goals and individual opportunities and strength is assessed for future improvements. This study examined the status of The Performance Evaluation System and it’s implication for individual and organizational growth. Only when individuals are continuously appraised and evaluated can Organizational performance and its resultant efficiency and effectiveness be achieved. More now than ever inability of organizations to implement an effective performance appraisal strategy has hindered them from achieving competitive advantage. Objectivity and fairness are hindered as many a times appraisal processes are not systematic and regular and are often affected by personal influences occasioned by organizations pre occupation. This hinders the overall performance of individuals, hence a 360 degrees appraisal system should be put in place whereby everybody is involved in the appraisal process and the average should be considered. There should also be counseling sessions post appraisals wherein superiors could share feedback with subordinates and their strengths and weaknesses could be discussed and an agenda could be set for better future performance. Organizations should start giving more importance to evaluation of their employees and accept that training needs can only be identified from performance appraisal outcomes. Organizations should revisit and redesign its appraisal system to align it with its Vision and Mission so that there is attainment of Organizational goals.

43-64

Authors: Puneet Kaur & Jasmeer Singh Saini

Corporate social responsibility is an umbrella term used to describe voluntary corporate initiatives, concerned with community development, the environment and human rights. In today’s competitive world, where things are changing on a much faster pace, till the major portion of our community needs sufficient time to match up with this innovative world, where we talk about 4G or even 5G internet services, to explore the greater things on this earth, but on the other hand, there are people who do not even know, how to make use of ATM cards, or any other internet product or service. After 70 years of independence, our communities are still fighting for their basic requirements, especially in India. Corporate Social Responsibility is a long-term approach to business that addresses the needs of communities, people, and their employers. In this study, an attempt has been made to analyze the social responsibility, which our Indian banks provide to the community from the perspectives of some employees targeted.

75-84

Authors: Sruthy Madhavan

The study on fund management of Parakkadavu Service Co-operative Bank Ltd No.2483 was conducted, with the objective of analyzing the fund management of Parakkadavu Service Co-operative Bank. The period of the study was 10 years from 2004-05 to 2013-14. The study was based on the secondary data, collected from the audited annual report and balance sheet of the bank, as well as various other sources like internet, books, periodicals etc. The present study reveals that, the bank shows efficiency in mobilization and deployment of funds. The bank shows tremendous, increase in deposit mobilization and a gradual decrease in borrowings. The bank was succeeding in non banking activities particularly, in sale of fertilizer, pesticides etc. Most of the ratios are favorable, to the bank except ratio related to efficiency, in operation. The major problem faced by the bank, is mounting overdue and bad debt and, bank keeps high reserves and provision for this. This reduces the profitability of the bank. The bank should take adequate measure, to increase the level of recovery and thereby, reduce the amount of overdue arises in each year. The bank should provide loans to those, who have the required eligibility and after loan sanctioning adequate supervision must be conducted.

93-98

Authors: Rajendra S. Pujari & P.P. Jamsandekar

The significance of knowledge management and its applicability towards Grampanchayat, is intended to develop a novel knowledge management prototype. The existing systems and their significances, enable to develop certain Knowledge Management System Framework. It provides better services to the citizen, as well as other stakeholders.

109-120

Authors: Armah- Bempong Eric

The elements of the service marketing triangle model are empirically found to influence customer loyalty, the mediation of service quality. In this paper, the service triangle model and customer loyalty in the financial services sector of Ghana, the mediation of service quality were examined. Probability sampling techniques were used to select 384 each of customers and employees from banks, non-bank financial institutions, microfinance institutions and insurance companies. Data analysis was done using Pearson’s correlation test, partial correlation test and Stepwise Multiple Linear Regression analysis. Findings revealed that customer loyalty practice is significantly positively related to service quality (r =.845, p <.05) in the financial services sector of Ghana. Also, external market orientation (r =.857, p <.05) and internal market practice (r =.843. p <.05) highly positively relate to service quality. Moreover, interactive market, external marketing and internal marketing significantly predict service quality (p =.000) and account for 90.4% of variance on it. Therefore, each of the three sides of the service marketing triangle impacts customer loyalty in the financial services sector of Ghana. It is therefore recommended that financial service providers in Ghana deliver services that are structured based on principles of the services marketing triangle model.

131-152

Authors: Gerald Munyoro, Irvine Langton& Walter Chenyika

Since independence non-governmental organisations have played a vital role in the political, social and economic development of Zimbabwe and have managed to achieve this through advocating general public goods such as human rights, democracy and providing service to the poor people and this has been seen as a significant complement to the government efforts of delivering basic rights and improving livelihoods of Zimbabwean people. In spite of this critical role, the studies show that NGOs face a multiple challenges, including dwindling donor funding due to donor fatigue and increased competition for funds, limiting the scope and complexity of the projects they can implement. Thus, this study aims to establish the role of entrepreneurship in sustaining NGOs’s operations in Zimbabwe focusing on Harare Metropolitan. Furthermore, the study adopted the phenomenological approach. Consequently, the study shows that entrepreneurship is significant to the sustenance of NGOs’ operations and for that reason, entrepreneurial culture should be adopted.