The Dispute Settlement Board of WTO aims to solve the disputes of WTO members regarding international trade. Dispute settlement process involves the parties and third parties to a case, and it operates through the DSB panels, the Appellate Body, the WTO Secretariat, arbitrators, independent experts and several specialized institutions. Although the dispute settlement mechanism provides opportunities to the developing countries to seek remedies if they are aggrieved by any other country, yet there are certain challenges for the developing countries to participate effectively in DSM. The study finds out the challenges that caused the role of developing countries less significant in the WTO dispute settlement process. Moreover, several recommendations have also been made for making the role of developing countries more effective.
The politics of state creation in Nigeria has assumed a worrisome dimension. The demand for creation of new states is growing in an unfortunate manner, political and ethnic associations are at their best to undo one another a head of the 2014 National Conference. The attention of scholars has being drawn to the continuous demand of some leaders agitating for new states considering he weak economic viability of most of the existing states and a near bankrupt of most of the states judging from the indicators and index of the economic agencies in Nigeria. This paper attempt to bring out a clearer economic viability of the existing states and it intend to call on those seeking for more states to cease, judging from the economic situation of the existing states and their total dependence on the central government for survival. The paper recommends the need to reposition and strengthen the existing 36 states structure, and it call on the people of Nigeria to support the Federal government in her attempt to transform the states.
Literature review is an essential part for research. Before starting research on a meticulous topic, one needs to map the types of available writings on the topic of research. Literature review helps in choosing a topic for research which has not been studied yet or less studied. It also tells the importance of research topic. This study assembles all the major categories of research on rural women and their work in agriculture.
Purpose:The main purpose of this research is to examine the relationship between customer satisfaction and business performance on a case of Lloyds Bank UK. Moreover, it also evaluates the customer satisfaction level and examines the business performance of Lloyds Bank through examining various factors of business performance.
Design/Methodology: The necessary data were collected through structured questionnaires from five branches of Lloyds Bank. The sample of 250 customers and 80 management level employees are used in this research. The collected data were analysed through correlation and regression analysis, mean and standard deviation through SPSS 20.
Main Findings: The mean score of every variable is more than 3 out of 5 and mean score of overall customer satisfaction is 3.89 (77.8% satisfaction) indicates that there is high level of customer satisfaction in Lloyds Bank. Similarly, mean score of overall business performance is 3.73 (75%) shows a high level of business performance. The Pearson’s coefficient of correlation between overall customer satisfaction and business performance is r = 0.343 indicated that they are positively correlated. But, regression analysis shows that customer satisfaction has not significant effect on business performance as P = 0.139 and β = 0.343. Thus, it shows that customer satisfaction has week positive relationship with business performance.
Value: This research refines and reinforces the body of knowledge and understanding regarding to customer satisfaction and organisational performance analysis. These findings may be useful to the organisation for future planning to enhance customer satisfaction to increase business performance. The instruments may have practical implications for examining customer satisfaction and business performance in any business organisations.
Limitations: This research was conducted through cross sectional approach and limited sample of 250 customers and 80 employees from 16 branches in the main cities of the UK. So, the findings are limited to a bank in the main cities.
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