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Conflicts in the medical team: the role of nurses.
Authors: Zhalimbetova Zh. , Hanna Hopia,Ospanova D.
Number of views: 369
Nursing is a profession in which you need to show communication skills and develop interpersonal relationships. The Mininel et al. study (2011), conducted among nurses and nursing auxiliaries, showed that mental burnout caused by the nature of the work, such as caring for seriously ill people, has less impact on their quality of life than the emotional stress situations and interpersonal relations that are present in the workplace. [1] Organizational conflicts can be positive if they contribute to personal growth and increase productivity. However, in most cases, conflicts have negative consequences and can include irresponsible behavior, unfair treatment, and disagreement in work [2]. As described by Ahmed Higazee Manal [3], among nurses, there are intra-group conflicts that arise between different departments or in one department, a competitive conflict that arises between nurses as a result of injustice of the nurses' managers, and a conflict between a nurse and a doctor, followed by a devastating conflict. Intra-group and competitive conflicts are related to each other as they arise among nurses due to competition, and the unfair attitude of some nursing managers towards all nurses. There are also conflicts with the attending physician because of close interaction between nurses and doctors during care of patients. Such conflicts can be called inter-professional, as they are of great importance for the coordinated work of the team. [2] Improper management of conflicts leads to such negative consequences as the outflow of personnel, the decline in the quality of medical services, and the threat to the safety of the patient [4]. All this will have a significant impact on the reputation of the medical institution.