International Journal for Quality Research

6

Authors: Sandra Stefanovic, Alina Andreea Dragoescu Urlica, Lulzime Kamberi

A number of engineering study programs have English language courses in their curricula. The reasons for including of foreign, English language are numerous starting from the fact that the English language is the facto language of science, following that the English language is important in business and engineering communication in modern business and engineering environment. The approaches to teaching and learning of English language are numerous and in this paper, it will be presented experience in using the Learning Management System, Moodle in teaching and learning of English language as well as students' satisfaction with this platform and the concept of blended learning.

14

Authors: Adnan M. Rawashdeh, Mohammad Salameh Almasarweh, Eiad Basher Alhyasat, Osama Mohammad Rawashdeh

The purpose of this study is to explore the relationship between the quality knowledge management and organizational performance as mediated by organizational learning. A questionnaire survey was used to collect data from a sample of 300 employees working at Royal Jordanian Airlines Company. The questionnaire was developed based on past researches, i.e., knowledge management was measured using 12 items, organizational learning was evaluated by 12 items while organizational performance was assessed via 8 items. Structural equation modeling (SEM) via The Analysis of Moment Structures, i.e., IBM AMOS 22 was used in hypotheses testing. The results showed that knowledge management has a positive direct impact on both organizational learning and organizational performance. Organizational learning has a positive direct effect on organizational performance. Furthermore, the results pointed out a significant indirect impact of knowledge management on organizational performance via organizational learning. To the best of the authors' knowledge, the relations included in this study have not, up to date, been investigated in aviation industry. Finally, leaders should motivate their followers to acquire more knowledge from different sources, which if practiced successfully, will support the organizational learning environment. Future research may examine these variables in another industry, context.

14

Authors: Husni Teja Sukmana, Kyung Oh Lee, Taqwa Hariguna, Munawaroh

The ongoing study objective is to examine the role of e-quality along with incident management and quality management on the training stimulation of government employees in Indonesia. The investigation of the moderating role of quality information system among the links of e-quality, incident management, quality management and training stimulation of government employees are also included in the objectives of the study. The quantitative method has been executed by the study through which data has been collected by using questionnaires and analyzed by using smart-PLS. The results reported that e-quality, incident management and quality management have a positive association with training stimulation of government employees. The findings also reported that quality information system has positively moderated among the links of quality management and training stimulation of government employees while negatively moderated among the links of e-quality and training simulation. These findings are guided to the regulators along with government employee trainers that they should focus on the quality management of the e-learning system of the employees that enhance not only the training stimulation but also improve the firm performance.

14

Authors: Sarwat Jahan, Ibrahim Alrajawy, Sidra Abid Ali, Parul Martin

The advancement in economics, politics and technology have made the world a global village and the international distance has reduced. The business of the world come closer to the international market by globalising their products and services in the international market which also impacts the performance of the business. In this research, the impact of globalisation on business performance is analysed by using the UAE food sector. The primary and secondary sources of information are used and the data is analysed using the quantitative research designs. The descriptive and frequency analysis is used for analysing the data collected through the primary research using the sample size of 220. Correlation and regression analysis is also used in this research for finding the relationship and the intensity of the relationship between globalisation and business performance.

16

Authors: Ahmed Muayad Younus, Valliappan Raju

The study objectives implementation of smart contract technology and its impact on individual, environmental and organizational factors, particularly considering the moderating effect of organizational culture. Consequently, to fill this research gap, this study extends the concepts of implementation of smart contract technology by investigating an original conceptual framework. This conceptual framework is subjected to empirical testing, implemented through 361 employees who met the population inclusion criteria set forth in this study in gas and oil companies in Iraq. Data is collected through a self-administration questionnaire and analyzed through structural equation modeling (PLS). The results suggest that: (1) sustainable performance by developing a smart contract and secure contracts; (2) organizational culture has a partially significant positive moderating effect; (3)the country achieves economic profits and companies can achieve long-term goals and a competitive advantage in the business environment and achieve sustainability.

16

Authors: Elena Nikitskaya, Meri Valishvili, Maxim Astapenko, Anna Namgalauri

One of the priorities in terms of building an innovation economy and promoting innovation activities at all level is infrastructure development, i.e. a modality for integrating innovation processes at different levels and in different economic sectors. Among the most significant limitations to innovative growth is infrastructure quality which conditions the investment appeal of national economy and the speed of return on investment.This paper adopted Ward's hierarchical clustering method to analyze various Russian regions. Cluster analysis revealed a direct correlation between infrastructure development indicators and innovation parameters. One of the disruptive factors is a time lag between innovation subjects' demand for individual infrastructure elements and their actual exploitation. In the current context, there is a need to develop projections and comprehensive plans for regional development, thereby improving the efficiency of innovation potential and eliminating the existing disproportions between the levels of innovative development.

18

Authors: Mariya V. Mazunina, Aleksandr G. Rubin, Natalia V. Zinchenko, Natalia N. Gribok, Marina A. Vorobyova

This paper is devoted to development of a risk-oriented approach to quality management during the implementation of innovative projects for strategic development of a company, which ensures the growth of effectiveness of this management. This work considers quality as the basis of company's strategic development - competitiveness and commercial effectiveness of a company are treated as the functions of quality. Due to this, focus is made not on standard and generally accessible but on unique aspects of quality, which cannot be achieved by rivals - sustainable competitive advantages. Also, this work considers the specifics of quality in the conditions of the digital economy and focuses on hi-tech character products as the basis of its quality, provided by breakthrough innovations. The risks that are inherent to innovative projects, which are implemented in entrepreneurship, are taken into account. It is offered to manage quality with their help. Based on the developed proprietary scale for classifying the levels and qualitative treatment of effectiveness of quality management during the implementation of innovative projects for company's strategic development and with the help of regression analysis it is proved that in countries with developed market economy the effectiveness of quality management during the implementation of innovative projects from the positions of company's strategic development is moderate ' not high ' thus requiring certain increase. In order to solve this problem, a risk-oriented approach to quality management during the implementation of innovative projects for company's strategic development is offered.

18

Authors: Taqwa Hariguna, Athapol Ruangkanjanases, Henderi

The study aimed to examine the impact of nature activities, cultural activities, recreation activities, and infrastructure development on tourism development along with the moderating effect of destination quality in context of tourism industry. The quantitative approach using purposive sampling was used for collecting data that was further analyzed using PLS-SEM. The current study had helped in a wide range and provided various theoretical and empirical findings for the advancement of research regarding tourism development and destination quality affects its development. This study had provided in-depth knowledge regarding how different tourism activities could help in enhancing the experience and tourism-host interaction was also highly identified. The results showed that destination quality negatively moderates the relationship between policy for cultural activities and tourism development while destination quality does not moderate the relationship between policy for infrastructure development and tourism development. Moreover, the results also showed that the relationship of policy for nature activities and policy for recreation activities with tourism development has been positively moderated by the destination quality. The paper in the end included the policy implications along with limitations and future recommendations.

18

Authors: Adnan M. Rawashdeh, Malek Bakheet Elayan, Waleed Alhyasat, Mohamed Dawood Shamout

This paper intends to evaluate the relationship of Electronic Human Resources Management )e-HRM)' Perceived Usefulness (PU), e-HRM Perceived Ease of Use (PEOU), and Continuance Usage Intention (CUI) in the context of the Jordanian Hotel Sector (JHS), and identify the mediating role of user satisfaction towards e-HRM between e-HRM PEOU, PU, and CUI evident in non-Western contexts and specifically in the Middle East region. An empirical study was carried out in JHS, data were collected from (123) HR professionals are working in 30 Five Stars hotels as a high ranked hotel in Jordan. The primary data collection followed a structured questionnaire. It examined using the 'Structural Equation Modeling' (SEM) methodology to test the relationship and effects among the variables, and for analysis, SPSS and Smart-PLS were applied. from the SEM analysis, it is evident that the measurement model that has been proposed and structural model is a satisfaction of the necessary fitness conditions, it revealed that e-HRM PEOU was positively related to CUI, while, e-HRM PU showed no significant effect on CUI, user satisfaction showed a direct and positive influence on CUI. As for the indirect impact, e-HRM PU had no immediate impact on CUI and no indirect effect on CUI through user satisfaction e-HRM PEOU was positively related to user satisfaction, which, in turn, was positively related to CUI. Thus user satisfaction was shown to play a mediating role between e-HRM PEOU and e-HRM CUI. The paper has implications for providing insights for the e-HRM user to manage the usage of e-HRM efficiently. In general, enhancing user satisfaction toward e-HRM can result in a high level of CUI. Besides, users should realize PU and user satisfaction to improve the usage of e-HRM and CUI.

22

Authors: Safaa Mohammed Hadi Hashim, Afrah Oudah Sabeeh

The main purpose of this research is to explore opportunities to integrate manufacturing practices with its processes using the LSS methodology to reduce waste and variability, improve efficiency and enhance quality and thus to improve process performance. Data were collected through interviews conducted by researchers during site visits. These data were processed using a set of quantitative measures by a computer program designed with Microsoft (Excel 2010) as well as the statistical program (SPSS v.17). Finally, develop and control was employed to ensure continuity and improvements. The rates of utilization of the product design capacity were low, with low levels of efficiency and productivity. It was also concluded that the application of the LSS methodology would reduce delivery time.There was notable difficulty of obtaining information, especially concerning the defective production of the final product.