International Journal for Quality Research

12

Authors: Tikhamporn Punluekdej

The research on the Grounded Theory of Leadership: A Case Study of U-Thai Prasit Corporation, Prachin Buri Province has its main objectives to discover 1) the characteristics and causes of the leadership phenomenon being manifested at U-Thai Prasit Corporation, Prachin Buri Province, 2) the realized strategies, actions or interaction as a result of those manifested leadership phenomenon including the influence of contextual and interfering conditions on those strategies, actions or interaction at U-Thai Prasit Corporation, Prachin Buri, and 3) the consequences as a result of the utilization of those realized strategies, actions or interaction. This research is a qualitative research. The in-depth interview was conducted on the two major informants, interviews with two apothecaries, two drug dispensers and twenty customers, focus-group study with those concerned individuals about the knowledge on medicine and Thai herbs of Mor Luk In, and participative and non-participative observation were also undertaken.

12

Authors: Yousef Alharbi, Fazle Rabbi, Rabee Alqahtani

The use of various Internet networks and applications, which provides cost-effective, easy-to-access, and several free and pay service have been the focus of cloud storage systems over the last few years. Throughout technology management and education, the idea of cloud storage has received considerable attention, but we are interested in investigating the purpose of using cloud storage facilities at Malaysian universities. Thus, we identified that perceived usefulness, perceived ease of use social influence, facilitating conditions, and personal innovativeness have an effect on the intention of cloud storage usage. We also developed the hypotheses that these five factors can influence the intention of cloud storage usage. Through an online survey questionnaire, 366 undergraduates with convenience sampling and analyzed using the Social Sciences Application Statistical Suite (SPSS) answer data collection. Our research has shown that social influence does not show a vital role in influencing the intention of scholars to utilise cloud storage, while other influences have been recognized as they influence the intention. The results have consequences for researchers, manufacturers, and educational institutions both theoretically and practically.

14

Authors: Henri Jounila, Arto Reiman, Janne Laine, Osmo Kauppila

The trend of outsourcing in industries has led to a situation in which various service providers are working at industrial sites. Managing such complex multi-employer worksites is a challenge. This study introduces a collaboration procedure for supplier audits in the context of integrated health, safety, environment, and quality management by large Finnish industrial buyers. A supplier-audit database is analyzed and supplemented by interviews with the buyers. Altogether, 456 audit observations are categorized in seven thematic areas to introduce what kinds of development areas suppliers have. With regard to the collaborative nature of the procedure, the benefits from the buyers' side were identified from the interviews. Cluster collaboration has proven advantageous in financial savings, objective assessments, and supplier development.

16

Authors: Sunthan Chayanon, Wijittra Srisorn, Tikhamporn Punluekdej

The research on "The Innovation of e-Money via SSRU Smart Purse in Purchasing Products, Food and Beverages of Students at Suan Sunandha Rajabhat University (SSRU)" has objectives to 1) study the use of the innovation of e-Money via SSRU Smart Purse in purchasing products, food and beverages of students at Suan Sunandha Rajabhat University, and 2) study the relationship between demographic factors of students at SSRU and the innovation of e-money via SSRU Smart Purse in buying products, food and drinks at SSRU. The purposive sample size of 379 samples is derived to collect the data. The descriptive data include frequency, percentage, mean, and standards deviation. The data was also analyzed by using SPSS program.

16

Authors: Marko Kukanja, Tanja Planinc, Tadeja Jere Jakulin

The aim of this study was to analyse which quality attributes are, according to managers' beliefs, the most important in determining overall service quality, as well as to investigate the relative importance of restaurant size (square meters) and seating capacity (number of seats) on managers' perceptions of restaurant quality. The sample was composed of 148 managers of individually operating restaurant SMEs in Slovenia. The DINESERV instrument was applied to measure managers' perceptions of service quality. Exploratory factor analysis was used to analyse the importance of different quality attributes, and confirmatory factor analysis (SEM) was used to investigate the impact of restaurant size and seating capacity on managers' perceptions of quality. Results revealed that only twelve quality items belonging to three quality attributes - Assurance, Empathy, and Tangibles - are important in determining restaurants' service quality. The identified three quality attributes explained 56.65% of managers' perceptions of service quality. Results also showed that restaurant size and number of seats significantly influence managers' perceptions of service quality. These results are of great important for restaurant managers aiming to improve their service quality.

18

Authors: Aleksei A. Nabokikh, Aleksandra V. Ryattel, Marina A. Sanovich, Svetlana V. Lapteva

The purpose of the article is to evaluate the effectiveness of managing the educational markets in the countries of the world that have the highest global competitiveness in the sphere of education, to determine and compare the factors of development of universities in the conditions of Industry 4.0 in these countries, and to develop recommendations for increasing the effectiveness of managing the educational market. For evaluating the effectiveness of managing the educational market, the authors' method is used, which is based on the classical formula of measuring effectiveness as a ratio of results and costs. For evaluating the susceptibility of the indicators of development of universities in the conditions of Industry 4.0 to the influence of various factors, the authors use the method of correlation analysis and the method of calculation of direct average. The information and analytical basis of the research includes the analytical and rating materials of CWUR, Legatum Institute, Online learning consortium, QS, Times Higher Education (THE) and World Bank for 2019. It is substantiated that quality is the basis of effective management of the educational market and is a goal of development of universities in the conditions of Industry 4.0. Growth of the volume of state financing of education and improvement of the macro-economic environment will allow achieveing internationalization of education, but they have small influence on its results. Quality of education determines the effectiveness of the national market of education, but is hardly managed at the level of macro-economy.

18

Authors: Vinaytosh Mishra

Purpose of this study is to develop a customized service quality assessment model for diabetes care. The research identifies factors important for the quality of diabetes care. The study further uses factor analysis to identify the factors representing a single underlying construct. The Interpretative Structural Modelling was used to find out whether and how factors are related. In the end, research finds the priority weight of the factors using Analytic Hierarchy Process (AHP). The six factors identified from the study were (1) Employee Attitude (2) Care Delivery (3) Cost of Care (4) Cleanliness & Privacy (5) Customer Relationship and (6) Process Flexibility. The factors having the highest importance for the implementation of quality practices was employee attitude while the factor at lowest level was the cost of care. The weight calculated using AHP concurs with earlier findings using ISM Model.

18

Authors: Elena G. Popkova

The purpose of the research is to develop the scientific and theoretical basis for measuring the quality of various digital products, determining this quality in modern Russia, and compiling recommendations for their management in the interests of their increase. The author performs differentiation of quality of various digital products and evaluation of the current quality of digital products in Russia and develops recommendations for increasing the quality of digital products in Russia. The author also develops the scientific and methodological approach to measuring the quality of digital product. Difference between the characteristics of quality for digital products of various types is substantiated, and the scientific and theoretical basis for measuring this quality is formed. By the example of the digital economy of modern Russia it is shown that quality of digital products of various types is too differentiated and differs from quality of a generalized digital product. The algorithm of managing the quality of digital products is developed, which allows optimizing spending of managerial resources and taking into account the specifics of digital products of all types.

18

Authors: Elena A. Lysova, Elena A. Bratukhina, Anastasia A. Sozinova, Yulia N. Matushkina

The purpose of the paper is to study the experience of increase of quality of education as a result of digital modernization of the educational market in modern Russia's regions based on technologies of Industry 4.0 with the help of reorganization of regional universities and to develop recommendations for optimizing the practice of managing this process in modern Russia in the interests of the fullest implementation of the potential of mentioned problem. The research is performed by the example of the regions of the Volga Federal District of the Russian Federation. The authors perform analysis of the achieved results of increase of quality of education as a result of digital modernization of the educational market in regions of the Volga Federal District of the Russian Federation based on technologies of Industry 4.0 with the help of reorganization of regional universities and perform modeling of scenarios of increase of quality of education in this regions based on technologies of Industry 4.0 through reorganization of universities and develop recommendations for practical implementation of the most optimal scenario. This envisages the increase of quality of education in mentioned regions based on technologies of Industry 4.0 through reorganization of universities. The methods of horizontal, scenario, and regression analysis are used. It is substantiated that as of now (2019) Russia has not achieved significant results in the sphere of increase of quality of education during digital modernization of universities based on technologies of Industry 4.0 in the process reorganization (formation of regional flagship universities). The authors also try to solve the different aspects of this problem.

20

Authors: Burçin Güçlü, David Roche, Frederic Marimon

This paper investigates the reviews posted by Airbnb customers in order to assess the customer satisfaction, and to understand the criteria of Airbnb customers in short-term accommodation rentals. The objective is to determine the characteristics that customers find important, and to provide the typologies of cities from the customer perspective. The analysis holds under scope the five most touristic cities in Europe. The opinion of Airbnb customers were retrieved from the Airbnb website. First, the satisfaction was assessed using sentiment analysis. Second, main characteristics that describe the tourism experience were defined through a set of Exploratory Factor Analysis. Next, segmentation of cities according to these features was settled. Results indicate that Airbnb customers are satisfied with the service they use, and that their choice of short-term accommodation on Airbnb is a multi-criterion decision process. The results of our research are of utmost importance for governmental institutions, tourism agencies, and Airbnb.