International Journal for Quality Research

10

Authors: Luis Fonseca, Jose Pedro Domingues

The aim of this research is to evaluate, six months after the issuing of ISO 9001:2015, if the 2015 edition has achieved its aims of being in line with modern management and quality management concepts and bring additional value to organizations of all industry and services sectors worldwide. A survey was carried out among IRCA registered auditors and the statistical analysis of the results support the assumption that ISO 9001:2015 is in line with modern business and quality management concepts and will be a useful tool for the companies. Although the authors acknowledge pursuing further in-depth studies, this is a relevant contribution to the validation of ISO 9001:2015 edition and its value for all type of organizations worldwide.

13

Authors: Dominik Zimon

The purpose of this publication is to characterize the philosophy of TQM guidelines and show how this implementation can improve logistics operations. The article is based on an analysis of the literature on the issues of quality in logistics. It is based upon an analysis of key publications on the definition, implementation and application of TQM in logistics. Moreover, the research process was conducted on the group of 31 of Polish and German entrepreneurs. The result of the work is to highlight the areas of logistics management in which the implementation of modern quality management systems can be crucial for joint development. The implementation of TQM philosophy promotes the integration of the supply chain, builds positive relationships with customers, improves the level of logistics customer service and develops logistics subsystems. You can also formulate a thesis that high quality products and logistics processes are the foundation of supply chain management strategies.

14

Authors: Gordana Todorovic, Vladimir Kojic

In this paper from the assessments: the satisfaction of the citizens with the services PUC "Waterworks and Sewerage" and the total time interruption in water supply, appreciating their importance, we carried out the assessment of the implemented IMS PUC "Waterworks and Sewerage" in Kragujevac.

18

Authors: Goutam Kumar Kundu

The purpose of this paper is to provide an overview of existing research and present a holistic understanding of quality in higher education. This literature review builds on major sources of relevant research relating to educational quality methodologies, quality literacy and multi-dimensional concept of quality. The paper attempts to understand quality in education as a relationship amongst all the participants and resources of an educational institution. Based on the results of the literature review, the paper attempts to establish the foundation for a comprehensive understanding and analysis of quality focussing on higher education. This literature review provides a frame of reference that serves as a basis for future research regarding role of quality in education.

18

Authors: Pavle Popovic, Radovan Orlandic

Based on test results obtained so far, the objective relating to modern scientific methods and approaches has been defined with the intention to develop model which defines new management system integration model, by adopting necessary practical terms of real systems that most frequently circulate in maritime practice in the field of integrated management systems (IMS) in terms of safety and security of vessels and ports. The subject of research is maritime, particularly port services, by way of defining internal and external advantages through adopting integrated management systems. The research will be conducted through theoretical and applied assessments of case study analyses using example of the Port of Kotor H.Co.

20

Authors: Nicole Kalemba, Fernando Campa-Planas

The main purpose of this research is to provide a comprehensive overview of literature related to the quality phenomena in the air transportation business over the last decades, to assess if there is some relationship between variables related to the quality concept in this business and how they have been developed during this period. To obtain this goal, a systematic literature review (SRL) has been carried out, based on international academic literature of Scopus and ISI Web of Science databases simultaneously, identifying the corresponding main papers on the research question, as well as carrying out a network analysis resulting from this review. The number of papers related to the quality concept have considerably increased during the last decades, showing, therefore, the dynamism, higher importance and interest that this topic has gained. Findings show, as well, a detailed overview of the most cited articles and productive journals on this research topic and the importance of co-occurrence between the established variables. This study promotes the growing interest that the research topic is receiving, as well as it provides a broad understanding on the variables that frame the development of this concept in the air transportation business, giving, therefore, a general overview and helping researchers and practitioners.

22

Authors: Musrrat Parveen, Khalid Maimani, Norizan M. Kassim

The health care industry (public and private) in several countries, including Saudi Arabia, is facing high turnover rate among registered nurses (RNs) and other health care professionals (OHPs). However, despite numerous studies that have been conducted in the past to tackle this phenomenon, we still believe that the functions and the connections between quality of work life (QWL), satisfaction and retention are still not thoroughly explored in the Middle East, particularly in Saudi Arabia. The aims of this current study are to examine the effects of demographic characteristics on the QWL dimensions and satisfaction, and the relationships between the QWL dimensions and satisfaction, and between satisfaction and retention among RNs and OHPs. A model was developed to link QWL, satisfaction and retention. A sample of 360 RNs and OHPs was collected in Jeddah, one of the major cities in Saudi Arabia. Multivariate analysis of variance and structural equation modeling were used to test the hypotheses. The results show that there is a significant difference between demographic and QWL dimensions and satisfaction. Satisfactions with personal growth and salary package were found to have significant positive impacts on overall retention. The paper provides a greater understanding of QWL, satisfaction and retention and their relationships with each other among the RNs and OHPs in public and private health care organizations in Saudi Arabia.