International Journal for Quality Research

5

Authors: Alina-Andreea Dragoescu, Sandra Stefanovic

The latest political positioning of Serbia has caused many changes in the society with the most dramatic economic shift on the market. The market requires young educated employees with special additional "soft skills". This has resulted in the need to change the Serbian educational system with the Bologna process implemented. Therefore, the syllabus of ESP in Mechanical Engineering must be adjusted to the demands as regards needs analysis so that it can meet the requirements of the rapidly growing market. This paper offers an outline of ESP syllabus which can be regularly updated with respect to technological and other changes on the market.

6

Authors: Aysegul Akdogan Eker

There is a close relationship between material chose and quality in mechanical engineering application like there is in all the other engineering applications. If this relation is balanced then engineering success increases. Material chose comes to fore in the design process most of the time. The two most important responsibilities of the design engineer in here is to chose suitable material and to know the production processes about design. The chose of material of a design that will fulfill the needs all through its life has great importance. It is needed to limit the material applicants by choosing the most suitable ones among variable material. Choosing materials that were examined before and whose behavior is well known provides the designer to feel confident. However since using highly successful materials would increase the competitive power of the designs; designers should follow the developments in materials and know the features of new materials. The description of these features can be interpreted within quality. Quality from the point of engineer is the total fulfillment of expectations.Engineer today are faced with very important problems such as fast technological innovations, a dynamic socio-economical environment, global rivalry. One of the life buoys they stick while trying to solve these problems is total method of quality control. Total Quality model which can provide higher competitive power compared to classical management model brings success only when applied with its whole components. "Approach toward prevention" and "measurement and statistics" have an important place among these elements. The first step of the approach toward prevention composes of design quality and Quality Function Deployment (QFD), or in other words The House of Quality method that will provide this. In this paper; considering the quality function deployment, how the chose of material are done in mechanical engineering applications will be explained.

10

Authors: Mike Cox

The exponentially weighted moving average chart (EWMA) is widely employed in quality control to monitor a process or to evaluate historic data. EWMA charts are designed to exhibit acceptable average run lengths both when the process is in and out of control. This paper introduces a functional technique for generating the parameters λ and Δ for such a chart that will have specified average run lengths. The parameters are estimated using regression plus an artificial neural network.

11

Authors: B.P. Mahesh, M.S. Prabhuswamy

Quality has become one of the most important customer decision factors in the selection among the competing product and services. Consequently, understanding and improving quality is a key factor leading to business success, growth and an enhanced competitive position. Hence quality improvement program should be an integral part of the overall business strategy. According to TQM, the effective way to improve the Quality of the product or service is to improve the process used to build the product. Hence, TQM focuses on process, rather than results as the results are driven by the processes. Many techniques are available for quality improvement. Statistical Process Control (SPC) is one such TQM technique which is widely accepted for analyzing quality problems and improving the performance of the production process. This article illustrates the step by step procedure adopted at a soap manufacturing company to improve the Quality by reducing process variability using Statistical Process Control.