International Journal for Quality Research

6

Authors: Janko D. Jovanovic, Miomir Lj. Jovanovic

Quality of product design, which is expected from manufacturers on world market these days, could be provided exclusively by integral approach to product design. Such approach aims to achievement of optimal design solution of product, which is in line with a number of requirements, conditions and limitations of functionality, technology, market and usage. Only those manufacturers who are able to provide such approach to product design have prospective on market. This paper deals with a case study of neglect of integral approach to product design and its consequencies, in order to spread awareness of necessity of its adoption. Scope of this case study is focused on bridge crane whose working vibrations are meant to be potential cause of occupational desease of spinal column of crane operator.

6

Authors: Nikola Stefanovic, Miladin Stefanovic

Planning the implementation of quality is a complex process that depends on many different internal and external factors. Planning the implementation is defined by the capabilities of management to visualize the market position of the company and to evaluate the company's strengths, weaknesses, opportunities, and threats. Serving to the company's purposes, planning the implementation of quality must be integrated into the company's strategic objectives and then transferred to other parts of the organization utilizing the corporate governance system. Planning the implementation, as a part of strategy formulation, should be reflected in: 1) company's vision and mission development, 2) goals setting, 3) strategy development aimed at achieving goals, 4) implementation and execution of the strategy, and 4) monitoring, evaluation, control, and readjustment of the strategy. Finally, planning must account for all possible implementation barriers.

8

Authors: Jelena Jovanovic, Zdravko Krivokapic, Aleksandar Vujovic

Aspects of environment represent a complex field and also one of the most demanding articles of standard considering that efficiency of environmental protection management depends exactly on substantial and fundamental respect of this request. The contribution of this paper is directed towards environmental aspects quantification phase where new method based on neural network was initiated. The method should provide sufficient objectiveness and accuracy in assessment of environmental impacts for all types of organization and it is based upon the specificity of available mathematical models used by certified organizations in SCG.

8

Authors: Zora Arsovski, Miladin Stefanovic, Slavko Arsovski

Training is specific service with different goals and target groups. Because that is very difficult to build right model and achieve high level of effectiveness of training. With introducing e-learning becomes more significant its application for e-training, but we not jet now in literature and practice about effectiveness of e-training. In this paper is described model of effectiveness as characteristics of training process quality.

9

Authors: Tamara Gvozdenovic, Milan J. Perovic

This work has presented an approach to the quality improvement of an investment project by the change in the concept of project management. Building time of the investment project is a complex factor which needs a special attention. It is well known that the PERT method has been applied with long-lasting investment projects, where a big time distance brings about significant uncertainty of future situations. Microsoft Project 2002 and Matlab: Neural Network Toolbox are the softwear tools used for solving the problem of investment project management.

10

Authors: Milan J. Perovic, Zdravko Krivokapic

The paper starts with a dilemma whether the quality, as a circular logic of the process model, is a scientific discipline or just an art of achieving and satisfaction of requests and wishes of the customer. Beginning from that dilemma, a relationship between science, knowledge and the quality management system has been elaborated. That relationship has been articulated in this paper using examples of improvement as a key principle of QMS. Elaboration of the improvement system is based on QMS principles and requests of international ISO 9000 standards. Connection of requests for improvement and teamwork is a key for understanding of this process. It is associated by one more factor during the operation, also a key for its understanding. It is a training and knowledge, which are foundation of the philosophy of success. This work indicates that it is impossible to achieve improvements without training and new acknowledgements and teamwork. Paper especially refers to the issue of relation between improvements and application of scientific methods and creation of virtual teams structured by the "owner" of the process and scientist from institutes and universities. Improvement, training, science - improvement make a spiral of the success which when initialized generated new cycles of the improvement. If quality is based on continual improvements and dynamic process of acknowledgement and if it founded on scientific prevention, scientific design, scientific recognition and scientific application, does that make it a scientific discipline.