Advances in Hospitality and Tourism Research (AHTR) An International Journal of Akdeniz University,

101-119

Authors: Gökçe ÖZDEMİR and Duygu ÇELEBİ

Museums are regarded as cultural products and the core attractions of a destination that offer cultural, historical and artistic possessions for locals as well as tourists. Technological developments in communication have also contributed to the museum pre-, onsite and postexperience of visitors. Thereby, social media enables the museums to extend their networks also on an international basis with up-to-date and credible information about current researches, special events, new exhibitions, excavations in process, and promotional activities. In this sense, this study demonstrates how social media is used by the museums through a research about the Facebook accounts of 10 well-known international museums. Thus, a 32-category framework is created based on the performances of each social media account eventually, this research provides insights into creation of an effective social media account with the emphasis on certain categories’ role to draw and maintain the interest of followers.

139-166

Authors: Manolya AKSATAN and Zehra Gökçe SEL

There are many people around the world who have different types of disabilities. Understanding their needs is the first step of developing policies to increase their quality of life and satisfaction. Leisure is an essential need of disabled people and it plays an important role in disabled people’s lives. The purpose of this study is to gain a deep understanding on the serious leisure activities of people with orthopedic impairment, and also both benefits and constraints involved with serious leisure. Therefore, semi-structured in-depth interviews were conducted with 17 people who have orthopedic impairment. The data collected through interviews was analyzed by using a coding process. Findings of the study indicate that people with orthopedic impairment pursue many leisure activities. The research revealed that the participants were aware of significant individual and community benefits of serious leisure activities. Although the benefits of leisure for private and community life are obvious for people with orthopedic impairment, it is not always easy for them to pursue serious leisure activities. Disabled people recognize that there are many constraints involved with serious leisure. Based on the findings, these constraints are explained as psychological factors, family support, level of orthopedic impairment, community awareness and environmental factors, work and income.

173-176

Authors: İlkay TAŞ GÜRSOY

Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is an edited volume by Erdogan Koc that brings 25 authors together while Koc contributes to the volume as an author as well. The volume sets to provide a comprehensive outlook for the services failures and recovery by combining theoretical debates with examples from the field.

Pages 1-22

Authors: Felix G. BELLO, Neil CARR, Brent LOVELOCK and Feifei XU

The purpose of this paper is to examine residents’ perceptions of the socio-cultural impacts of tourism in Mangochi, Malawi. This paper is based on results of a survey of 196 households together with ten key informant interviews. A concurrent triangulation mixed method was used to ensure well-validated and substantiated findings. The study findings indicate that local residents perceive specific positive and negative socio-cultural impacts of tourism in their community. Some of the positive socio-cultural impacts of tourism include the provision of jobs; improved personal incomes; stimulation of the local economy and improved security in the destination area. However, the study also revealed two major negative socio-cultural impacts of tourism: the migration of people to the area in search of jobs; and the influence of Western visitors on local culture and “the way of life” of local people due to the demonstration effect. The paper indicates the degree to which local residents perceive different socio-cultural impacts of tourism development in an African local community setting. Therefore, the paper will assist tourism planners and local government in the planning and implementation of tourism development strategies for the area aiming at consolidating local residents’ support for tourism.

Pages 57-83

Authors: Gülseren YURCU and Zeki AKINCI

The aim of the present study is to analyze the influence of organizational citizenship behavior (OCB) of employees working for the accommodation business on their job satisfaction (JS) and subjective well-being (SWB). For this purpose, data were collected from 2,051 employees in various five-star accommodation enterprises located in Antalya, the most important tourism destination in Turkey. The analysis of the data showed that organizational citizenship behavior and its sub-dimensions correlate positively with job satisfaction and subjective well-being and influence them positively. It was also found that job satisfaction mediates the relationship between organizational citizenship behavior and subjective well-being. Employees with organizational citizenship behavior were found to have higher levels of job satisfaction and subjective well-being. The results showed that organizational citizenship behavior is a stronger predictor for the job satisfaction of the employees than subjective well-being. The findings offer useful and important implications for business managers when hiring employees.