Business and Economics Research Journal

359-368

Authors: Hilal H. Erdogan

The study aims to examine beta herding in the Covid-19 era in Borsa Istanbul. Herding was analyzed based on the state-space model utilizing cross-sectional volatility of beta coefficients between January 2010 and November 2020. The results provided evidence of herding in Borsa Istanbul. In case of beta herding, this model provides to detect whether herding is intentional or spurious, as well. Within this context, market volatility, market return, size, and value factors of the Fama-French model were included in the analysis. Accordingly, intentional herding was found in Borsa Istanbul and investors tend to herd more, particularly under the global pandemic of Covid-19.

385-397

Authors: Md. Uzzal Hossain

Taking the theory of planned behavior as a basis, this study investigates the role of individual characteristics on social entrepreneurial intention (SEI). More specifically, this study has examined the impact of risk-taking tendency, locus of control, self-efficacy, empathy, and prior experience on the inclination process to become a social entrepreneur. Using systematic random sampling, data were collected from 336 Bangladeshi university students with an average age of 23. The survey was conducted based on a structured questionnaire consisting of 20 items. Correlation analysis and multiple regression analysis were conducted to test the relationship among variables and check the hypotheses. The results showed significant positive relationships among variables, and self-efficacy, locus of control, risk-taking propensity, prior experience, and empathy significantly influenced students’ intention to be future social entrepreneurs. The current study contributes to the social entrepreneurship literature by incorporating risk-taking tendency and locus of control to SEI research and validating previous findings in the Bangladeshi context. The research outcome may facilitate academicians to create a psychological support system for students that can promote social entrepreneurship in Bangladesh.

419-442

Authors: Berrin Arzu Eren

This study aims to explain the loyalty of corporate customers towards their main banks within the scope of perceived service quality, customer trust, customer satisfaction, corporate image, perceived switching costs, and the attractiveness of alternatives. Another aim of the study is to reveal the relationship between service quality and customer loyalty and word-of-mouth. In the study within the scope of quantitative research, data was collected from 252 corporate customers located in Ankara with the survey technique, and the data obtained were analyzed by structural equation model. According to the findings of the study, while service quality, customer satisfaction, and attractiveness of alternatives determine customer loyalty. However, there is no relationship between corporate image, customer trust, and perceived switching costs and customer loyalty. While perceived switching costs do not affect customer loyalty alone, they have a moderating effect on the relationship between customer satisfaction and loyalty. Finally, another finding obtained in the study is the existence of a linear relationship between customer loyalty and word of mouth.