International Journal of Business and General Management

1-8

Authors: Sandip Ghosh

In the present age of information, all libraries have been initiated to update and digitize themselves for the purpose of modernizing information services. The need for digital services has been met by providing ICT and machine oriented services. Therefore, in order to improve the services and survival of libraries, it is imperative to measure user satisfaction in terms of digital resources. Therefore, this paper attempts to determine the actual research gap by analyzing the previously organized research through a long literature review. So that a background can be identified for starting research gap oriented new research.

27-36

Authors: Umesalma, Ajit K Bijjal & Sudheendra Rao L N

Wherever we go, we can see some sort of work which is not regularly seen or the repetition of work with different kinds of people or the same person who will not come to perform the same duty every day. It means different people are working in an organization which does not maintain the muster rolls, they are termed as unorganized workers.. There are several types of the unorganized sector we can see daily in many regions may range from temple priests to cobblers we come across more than 33 types. Workers who earn their bread on daily basis otherwise have to suffer from fasting. These sector workers are extremely poor in general. Corona Virus Diseases has spread in the country in the year 2019 September and identified in Kerala followed by Karnataka. The Central Government has declared lockdown from 24 March 2020, Tuesday after an initial trial on 22 March 2020, Sunday. The work was stopped totally and the workers from the unorganized sector have no shelter and no work what they have to do in the crisis period no food materials many people have died because of starvation and not of COVID-19. The State Government in Karnataka has taken certain measures to protect the interest of the unorganized sector workers by covering insurance policy, minimum wages for daily, priority for school going children of the unorganized sector workers. Board has created to enrol as a member to identify the members and their address whether they are from the same state or a neighbouring state. Monetary benefits to be given to the concerned person without leaving any workers. And to provide shelters under “Ashraya Scheme” and “Prime Minister Awas Yojana Schemes” etc. one needs pure air, pure water, hygienic food, cloth and shelter further security and biological needs in the order to be followed. At present, the workers are deprived of an opportunity from the above points and hence government has come forward to protect the interests of the employees in this sector.

45-50

Authors: Dr. Syed Shujat Husain & Mohammad Arif

Working capital management includes the management of the relationship between a firm’s short-run assets and its shortrun liabilities. The objective of the research is to analyze the management of the working capital of fertiliser industry IFFCO, and the main objective is to analyse the significance and growth of various constituents of both current assets and current liabilities. For an intensive study of working capital management of fertiliser industry, the primary focus of the study would be on major and significant players of the fertiliser industry. The study has found that the IFFCO fertiliser industry has been managing its working capital very efficiently during the study period and increasing its volume of net worth and cash profit since 2014-15.

59-78

Authors: Lemessa Guyasa & Haile Tamiru Urgessa

Micro and Small enterprises play significant roles in the creations of employment opportunities and generations of income. Developing countries have common characteristics of low economic growth, fast population growth, high level of unemployment and poverty. The general objective of this study is to analyze the role of micro and small enterprise in poverty reduction. In addition, secondary sources of data have also been used. A logistic regression model was employed to determine the factors influencing poverty in the town with the probability participation used as a dependent variable and a set of demographic and socioeconomic factors as the explanatory variables. Poverty is a multifaceted multifaceted and multi-dimensional concept. Currently, in most developing countries, micro and small enterprise work closely with the poor to deal with poverty but the results have not been good enough. The role of MSEs in employment creation and income generation for the poor, the Ethiopian government is advocating for the importance of these enterprises for enhancing development and growth by identifying youth and women as a target group for relevant support extent. Based on these findings, the researchers recommended that emphasis should be given towards strengthening different educational opportunities access of credit, extension service, saving, government agricultural offices with nongovernmental organizations should work to reducing poverty.

93-98

Authors: Shilpa Shukla

Information technology is not only one of the fastest growing industry in India but it also plays a major role in pushing the nation’s economy onto a positive growth curve and has highly contributed in changing India’s reputation from a slow developing economy to a global leader in technology on which many countries can depend for world class technology solutions. The Indian IT sector has remained one of the key sectors contributing to the robust growth story of the Indian economy. This study is mainly based on employee retention practices in Indian IT industry. The attitude of the employees has been tested on the basis of age of the respondents as age is one of the important factors.

111-116

Authors: Mohammed Tareque Aziz

Service Quality Index (SQI) is a globally recognized and prestigious customer service quality measurement and indexing method used by global banks as well as other financial institutions. Bottom of Form Service quality has become an important factor for success and recognition for the financial service providers all over the world. In order to survive in this intensively competitive sector, financial services industry needs to identify factors that ensure its long-term success by maintaining the coveted higher service level of service quality. This paper is an attempt to justify the factors those directly contribute toward attaining a higher service quality index for financial institutions.