Journal of Management Research and Analysis

3-8

Authors: Upasna Joshi Sethi*

Organizational Citizenship Behaviour (OCB) refers to willingly contributions at the work place that are not mentioned in the job roles and job responsibilities. Altruism and Courtesy are dimensions of OCB. Altruism is helping others selflessly at the work place and Courtesy is preventing interpersonal problems from occurring. The present study is focused on studying the salary as a determinant factor for altruism and Courtesy among the employees of telecom sector. Data completed by 650 employees working in various telecom companies of Punjab is considered for evaluation. The study shows that salary is positively related to Altruism and Courtesy where as Altruism and Courtesy has significant relation with one another.

14-23

Authors: Sana Maidullah,Ankita Sharma*

According to the report of the Internet and Mobile Association of India (IAMAI) and GSM Association (GSMA), in India, there is a huge gender gap in mobile ownership. The report says (GSM Association) Forty two percent of women in India are aware of the Internet and can use mobile phone; yet women hold 28 percent less likeliness than men to own a mobile phone. Researchers relate this gap in ownership to the differences in socio-economic condition and educational background however it could possibly be due to other psychological factors also. Considering this bigger picture in mind, the study was planned to explore ‘the gender difference in information processing for online mobile purchase decision’. The study was conducted on 300 participants (Female, N = 160, Mean age = 24.07; Male, N = 140, Mean age = 25.81) and data was collected during October 2017- March 2018. The data was collected with the help of questionnaires to measure the psychological tendencies and the online shopping experiment to measure the information processing in online mobile purchase decision making. The results clearly shows that males prefer more information before they make a decision and focus on increasing the control and reducing the uncertainty. On the other hand, females prefer the medium amount of information for decision making, and until they have a high need for order and are impulsive, they may prefer to postpone or cancel their decision making altogether.

30-35

Authors: Ganpat Prajapati

Objective of this study is to analyse variables affecting development of market for services in informal or unorganized sector. The extant literature studies informal sector from view point of manufacturing enterprises, emergence of informality and urbanization with migration of labour from primary activities and challenges of dualism of urban and rural as well as formal and informal employment resulting in income disparities. The services sector which is now a bigger contributor to economic growth in India as also in developed economies mainly discusses tradable services in formal enterprises and its linkages with informal sector. There is a large space remaining uncovered of personal and household services and human development services where infrastructure support and intervention from public and private institutions could upgrade services offered and provide marketability to the sector. The changes taking place in Indian economic policy and technology environment presently in the direction of formalization needs to be examined. Services in informal sector have an important bearing on human capital and social capital development.

42-44

Authors: Nilesh Anute*,Devyani Ingale

The objective of this research paper is to study behaviour of urban and rural educated senior citizens about e banking services. The government of India provides various concessions and facilities to its senior citizens. The banking industry is also providing various schemes to senior citizens like senior citizens savings scheme, senior citizens club account, tax saving schemes, senior citizens fixed deposits schemes etc. Banks are also marketing themselves as best bank for senior citizens. Banking institutions started providing online services to their customers but these services cannot be said to be user-friendly for senior citizens. It is also possible that websites will be designed for easy use by the elderly in the future. As educated senior citizens are the major segment using banking services it becomes necessary to study the awareness, usage, ease of using and satisfaction level of e banking services among them. The researcher has used descriptive research design and non-probability convenience sampling method for this study. Survey method is used to collect the data from 160 respondents by using well-structured questionnaire. This research will help the banking system to know awareness, usage, ease of using and level of satisfaction about e banking services for urban and rural educated senior citizens. And this will lead to develop specific schemes and strategies for this group of customers.

54-59

Authors: Sujay M. J*,Noor Afza

The LODGSERV instrument has been used as an instrument for the estimation of hotel service quality (Knutson, Stevens, Wullaert, and Patton, 1990). This investigation focuses on the dimensionality of the LODGSERV instrument in its application to estimating the service quality of chosen mid-scale hotels located in Mysuru, by the tourists in Mysuru city, Karnataka. This investigation utilized the survey research method to collect data from the guests who have visited chosen mid-scale hotels. Data collected were analyzed by using statistical techniques such as descriptive analysis, correlation analysis and multiple regression analysis, besides Cronbach's alpha test for reliability. The study findings have huge implications for hotel managers and administration. This examination can likewise utilize as a tool by the hotel manager to recognise various dimensions of lodging service quality where changes are needed to enhance customers’ satisfaction

65-70

Authors: Ved Pal Sheera,Dalbir Singh,Inderpreet Kaur*

In recent years, banking industry around the world has undergone a rapid transformation; innovations in financial services have revolutionized the way of banking. These innovations have driven rapid changes in the ways banks provide services and interact with their customers. Though these technological advancements are more ubiquitous; the need of understanding the influence of self service technologies like ATM, ECS, NEFT, RTGS, online banking etc. by banks for its customers is important. The present study attempts to investigate influence of consumer innovativeness and personal characteristics on consumer adoption behavior of online banking. A pictorial presentation is provided that conceptualizes and bifurcates the consumer innovativeness as innate, domain specific, vicarious, techno-oriented and links it with personal characteristics of consumer and their adoption behavior of online banking. For this purpose, a sample of 180 customers has been taken by using the random sampling process from the customers of banks located in Delhi-NCR. An exploratory factor analysis is applied to analyze the data. The study identifies Convenience & ease of use, Techno savvy & job performance, past experience and Apprehension towards technology as four antecedent factors influencing consumer adoption behavior of online banking. The findings of study also indicate that self employed males under the age group of 31 to 40 indicate the characteristics of innate innovativeness and easily adopt online banking, where as professionals show domain specific innovativeness. The study also deduces that Servicemen falling in the age bracket of 41 and above were found to be more apprehensive towards the adoption of technology.