Journal of Entrepreneurship and Business Innovation

16-35

Authors: Paul Olusiji Ogunyomi, Rasheed Kola Ojikutu

The objective of this study is to investigate if employee resourcing can be used to predict the performance of Small & Medium Enterprises (SMEs) in Lagos State, Nigeria. The study adopted the survey research design. Sources of data for the study were primary, secondary, and tertiary. The instruments for the study were in-depth interview and self developed questionnaire using a 4-point Likert scale. A sample of owners/managers of SMEs was drawn from the target population using stratified random sampling techniques. Of the 450 copies of questionnaire administered, 257 copies were returned representing 57 per cent response rate. The reliability test (Cronbach’s Alpha) of the instrument yielded 0.60. Data were analyzed using Statistical Package for Social Sciences (SPSS) version 16. The major finding of the study is that although there is a mild association (0.113) between employee resourcing and performance, it is not strong enough to predict the performance of the sampled SMEs. Most of the owners/managers interviewed opined that retaining employees was one of their greatest challenges but not strong enough to determine the level of their performance as they have always envisaged that some of their staff can leave the organization. Hence, adequate provision is made for skilled manpower shortage. Therefore it is recommended that recruitment and selection should be outsourced to firms which specialize in recruiting employees. This will enable the owners/managers to focus more on the core activities of their SMEs.

48-59

Authors: Walailak Rattanawong, Nuttida Suwanno

The objectives of this study was to investigate the relationships between the antecedents affecting service innovation, namely, entrepreneurial orientation, market orientation, service co-production, information technology adoption, human resource practice, and their relationships with service innovation affecting consequences, which was service performance taking into consideration business environments in selecting strategic factors leading to organizational competitive potential development. The subjects of the study were entrepreneurs and executives of 340 touring businesses in the Southern part of Thailand. The data were collected through structural equation modeling. The results of the study revealed the following. 1) Marketing orientation and human resource practice had positive direct effects on service innovation. 2) Entrepreneurial orientation, service co-production, and information technology adoption had indirect effects on service innovation. 3) Service innovation had positive direct effects on service performance and 4) the goodness of fit of the statistical model fitted well to the evident data.

79-122

Authors: Naif Mutlaq Al Otaibi, Kausar Yasmeen

Lack perceived quality in Saudi Arabia has been repeatedly identified as one of the most formidable barriers to people for engaging in customer loyalty.Despite, the widespread establishment of shopping malls all over the country, the statistics revealed that Saudi consumers, although trying grocery shopping in some shopping malls, still prefer to do their grocery shopping activities in traditional grocery stores and convenience stores (Othaim, 2012).This paper provides an overview perceived service quality and customer satisfaction which affect Saudi customer loyalty and it reviews relevant previous studies that investigate the relationships among said three variables. This paper provides the critical remarks and direction for future research.