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ADMINISTRATIVE DEVELOPMENT AND E-GOVERNANCE
Authors: Tuhina Johri
Number of views: 538
Information and communication technologies are playing an important role in the daily lives of
people, revolutionizing work and changing the way of doing business. It has a valuable potential to
help meet good governance goals in India. It is effective and to promote openness and to ensure
efficacy, transparency, accountability, responsiveness, participation and inclusion in the delivery of
public services. "ICTs (Information and Communication Technology) are effectively showing new
dimensions to old institutional setups. It is generally believed that ICT has considerable potential to
improve governance capabilities and transform relations with customers. The initiatives of
government agencies and departments to use ICT tools and applications like internet and mobile
devices to support good governance, strengthen existing relationships and build new partnerships
within civil society, are known as e-governance initiatives (Valentina 2004) E-Government is the term
for the use of information and communication technology (ICT) in public administration to change
structures and processes of government organizations. It can be an engine of development for the
people. It is the application of information & communication technologies to transform the efficiency,
effectiveness, transparency and accountability of informational & transactional exchanges with in
government, between govt. & govt. agencies of National, State, Municipal & Local levels, citizen &
businesses, and to empower citizens through access & use of information. In the fast moving world of
automation and digitization India also has full flagged ICT framework for implementation of egovernance,
and through this new technological innovations our work, lives and society have been
changed. It is open and transparent: public administration capable of comprehending citizens‟
expectations and it is accountable and open towards democratic participation; by providing timely
information and facilitating cooperation among regions, the e-governments are believed to help
public managers solve long-lingering problems such as poverty, corruption, and diseases. Egovernance,
which is a paradigm shift over the traditional approaches in public administration,
means rendering of government services and information to the public using electronic means. The
interaction between citizens or businesses with government, which traditionally occurred in an office,
has been facilitated by e-government through „the use of ICT to improve the efficiency, effectiveness,
transparency and accountability of government‟ (World Bank).
Keywords: ICT, E- Governance, Accountability, Transparency, reliability