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Auditoria de processos como ferramenta de aprimoramento dos serviços de auditoria em saúde do Exército
Authors: Ingrid Souza Reis Santos, Claudio Russio de Oliveira
Number of views: 65
Process auditing is currently a topic of growing relevance in the literature. In the Brazilian Army's health auditing services, auditing is an activity of the Military Health Organization (WHO) whose objective is, among others, to optimize financial resources, increase service performance, improve operational processes hospital and mainly to increase the level of customer satisfaction. Therefore,the possibility of improving services for greater efficiency is useful. Thus, in order to improve health services and practices, studies are needed that combine process auditing with health services. This work aims to present the application and benefits of auditing processes in organizations/com panies, and analyze its applicability and benefits in health audit services in Military Organizations (OM). This is a literature review study, having as source of reference books, articles and electronic publications on the subject analyzed, limited to publications in the period 2006-2021. Process auditing is a type of quality audit and is built on a systematic and independent analysis of the activities
that make up the work processes. Divided into three stages, planning, execution and monitoring, it is a continuous contributor to the improvement of processes and consequently of quality, not only being a tool for detecting failures, but also, when executed in its perfect conformity, it is beyond a reactive methodology. With a view to the evolution and improvement of management, the Brazilian Army, in recent years, has been striving to modernize the health audit and inspection sector. The
implementation of process auditing in the army’s health audit system can bring several benefits to the system. As an important improvement tool for something that already exists, process auditing adds value to what is already being audited by identifying the characteristics of the process, requiring strict compliance with what is foreseen and thus providing more quality to the final product. Avoiding the continuity of failures and inhibiting the emergence of other errors that affect the final
product that reaches the user, it favors a higher quality of care, with less costs and greater productivity both in the audit sector and in the sectors audited from the process