International Journal of Organizational Leadership

Number 3(1), 2014

1-9
A MODEL PROPOSAL CONCERNING BALANCE SCORECARD (BSC) APPLICATION INTEGRATEDWITH RESOURCE CONSUMPTION ACCOUNTING (RCA) IN ENTERPRISE PERFORMANCE MANAGEMENT

Authors: Orhan Elmaci

Abstract

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Number of views: 516

The present study intended to investigate the “Balance Scorecard (BSC) model integrated with Resource Consumption Accounting (RCA)” which helps to evaluate the enterprise as matrix structure in its all parts. It aims to measure how much tangible and intangible values (assets) of enterprises contribute to the enterprises. In other words, it measures how effectively, actively, and efficiently these values (assets) are used. In short, it aims to measure sustainable competency of enterprises. As expressing the effect of tangible and intangible values (assets) of the enterprise on the performance in mathematical and statistical methods is insufficient, it is targeted that RCA Method integrated with BSC model is based on matrix structure and control models. The effects of all complex factors in the enterprise on the performance (productivity and efficiency) estimated algorithmically with cause and effect diagram. The contributions of matrix structures for reaching the management functional targets of the enterprises that operate in market competitive environment increasing day to day, is discussed. So in the context of modern management theories, as a contribution to BSC approach which is in the foreground in today’s administrative science of enterprises in matrix organizational structures, multidimensional performance evaluation model -RCA integrated with BSC Model proposal- is presented as strategic planning and strategic evaluation instrument.

10-16
THE RELATIONSHIP BETWEEN VARIOUS ASPECTS OF THE ELECTRICITY DISTRIBUTION COMPANY'S PERFORMANCE AND CUSTOMERS' SATISFACTION AS WELL AS THEIR PERCEIVED JUSTICE

Authors: Manouchehr Molaie

Abstract

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Number of views: 467

This study investigates different dimensions of perceived justice and its relationship with customer satisfaction in Electricity Distribution Company in Ardabil, Iran. Since the electricity distribution company rarely has a face-to-face contact with customers, it is difficult to examine customers' satisfaction through the conventional techniques. Therefore, based on the literature, a questionnaire was developed and distributed among 2395 individuals of diverse groups. By exploratory factor analysis, six different factors of the electricity distribution company's performance which are effective in satisfaction were detected. Finally, these factors' relation to the different dimensions of justice and customer satisfaction was studied. The results indicated that the factors which were the most effective in customers' satisfaction and their perceived justice were the ones related to communication. Regarding some differences in perceived procedural and distributive justice, the announcing factor indicated the highest correlation with customer satisfaction. Accordingly, it may be claimed that a good face-to-face contact has no substitution so far, and one-way communication can only serve its role partially.

17-30
Investigating the relationship between transformational leadership and organizational commitment of high school teachers in Germi

Authors: Mohammad Feizi, Esmael Ebrahimi, Nouraddin Beheshti

Abstract

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Number of views: 579

This study examines the relationship between transformational leadership style and organizational commitment of Germi's secondary school teachers in academic year 2011-2012. Four-hundred secondary school teachers consisted the statistical population of the study. The determined sample size by the Cochran formula was 196. The sample was selected through simple random sampling. The data obtained through Bass and Avolio's multifactor leadership questionnaire (1996) and Porter's organizational commitment questionnaire (1974). The results showed that there was a significant positive correlation between transformational leadership and organizational commitment of teachers. In addition, stepwise regression analysis demonstrated that among the components of transformational leadership, the idealized influence had the greatest impact on organizational commitment of teachers.

31-40
The effect of Islamic work ethics on the performance of Muslim employees of marketing sector in multinational companies

Authors: Mitra Hadisi

Abstract

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Number of views: 698

This study investigates the effect of Islam on efficiency of Muslim employees in multinational companies. The findings of the studies conducted to date examining the potential and actual impact of Islam in multinational setting indicates that although it seems that religion has no significant effect on multinational companies, but its internal effects such as internal and interpersonal conflicts with the type of activity of companies may be intensified. Moreover, these effects would be different based on the department of individual employees. For example, when the religious orientations of Muslims increase, their activities, according to the type of the product or service provided, in marketing sector of multinational companies may be affected. As the products and services offered would have more moral dimensions and marketing activities would be based on general moral rules, not a particular religion, we may achieve more effective results and personal and interpersonal conflicts can be reduced.