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Analysis of Acceptance Level Related to E-Filing of Annual Tax Return of Personal Taxpayer (Case Study: Tax Office of Pratama Batang)
Authors: Suparna Wijaya, Dina Alifatul Ma’rifah
Number of views: 327
The Directorate General of Taxes (DGT) seeks to improve the satisfaction of taxpayers and all tax stakeholders in order to realize a high level of public trust in taxation services. In order to increase the level of compliance with the submission of the Annual Tax Return (ATR) of Personal Income Tax and the modern taxation system, DGT improves its services through e-filing. This study is aimed at analyzing the acceptance level of personal taxpayers for e-filing and finding out what factors affect the acceptance. The study was conducted by applying quantitative method. The hypothesis testing used Structural Equation Modeling (SEM) method and the processing used Lisrel 8.7 program. The research findings showed that the variables of compatibility and perceived ease of use have significant effect on perceived usefulness. Meanwhile, the variables of complexity, trust, and social influence do not have significant effect on perceived usefulness of taxpayers. On the other hand, the variable of social influences does not have significant effect on perceived usefulness of taxpayers. The variables of complexity and compatibility have significant effect on perceived ease of use. Meanwhile, the variable of perceived usefulness has significant effect on attitude towards using. However, it turns out that the variable of perceived ease of use does not have significant effect on attitude towards using. Conversely, the variables of attitude towards using, social influence, and facilitating condition have significant effect on behavior intention. Meanwhile, the variable of social influence which includes the role of the media, government, and tax officers in providing recommendations for the use of e-filing actually has effect on the taxpayer’s behavior intention. In addition, the variable of facilitating condition which includes hardware and software availability, ease of access to e-filing site, and assistance of tax officers also have significant effect on taxpayer’s behavior intention. Furthermore, the variable of trust does not have effect on taxpayer’s perceived usefulness and behavior intention. Finally, the variable of perceived risk does not have effect on taxpayer’s behavior intention.