Jornal of Management, Economics and Industrial Organization

7-82

Authors: Trang Mai Tran

Small and medium businesses play a vital part in a country's economic development. However, the development of enterprises depends on the competitiveness of each enterprise. Enhancing competitiveness in each enterprise is indispensable in the current intense development process. This article implements a survey method for 168 SMEs in Vietnam to find out the factors affecting the competitiveness of enterprises. In this article, the author gives 3 basic factors affecting the competitiveness of enterprises, including Internal factors, Corporate Social responsibility, and Government policies. All factors have a positive impact on the competitiveness of enterprises. Research results show that the state's policy institutions have the most substantial impact on the competitiveness of enterprises. Based on the research results, the authors make policy suggestions for businesses to improve their competitiveness in the current context.

28-47

Authors: Sirikorn Srirojanakul, Pongsiri Kamkankaew

At present, the transformation of financial technology has affected consumer's behavior of technology adaptation on a global and local level. This study investigated the impact of perceived usefulness, perceived ease of use, and trust of use in the intent of use for mobile banking in Lampang Province, Thailand. This research data was collected using questionnaires. The sample size of this research was 385 respondents who have used mobile banking in Lampang Province, Thailand. The data’s were analyzed by multiple regression analysis. The results found that perceived usefulness, perceived ease of use and trust of use in the intent of use for mobile banking. The predictive coefficient value (R2) was 0.515 or 51.50 percent with statistical significance at the 0.05 level. This research recommends the effective suggestion for Thai banks and Thai government agencies that the financial technology management and the fundamental of financial technology systems were improved to achieve financial service efficiency in future.

83-97

Authors: Abdullahi Dauda, Sunday Alewo Omale, Abdullahi Mohammed

When a patient is satisfied with the services of the healthcare providers, he or she would recommend such healthcare outfit to others for patronage. This would certainly improve the revenue base of the organization. The intent of the study was to look at the moderating effect of gender equity on responsiveness as well as patient’s satisfaction in the healthcare institution. A prearranged questionnaire was adapted for this research and used to solicit information from the participants of this study. Furthermore, survey and cross-sectional research design was employed. Likewise, probability sampling method was adopted. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM), and SmartPLS 3.0. Outcome of the study shows a considerable correlation involving responsiveness as well as patients’ satisfaction. Similarly, the finding shows that gender did not significantly moderate the correlation involving responsiveness as well as patients’ fulfillment in Federal Medical Centre, Keffi, Nasarawa State. The article play an important role as well as contribution’s that may be helpful in the course of decision making concerning service quality, customer happiness, among others working in FMC, Keffi, Nasarawa State. The researchers concluded that the variable used to assess patients’ satisfaction would make great impact on the patients if properly cared for by the management. We recommended that the management should employ gender differences between males and their feminine counterpart patients to improve on responsiveness and customers’ satisfaction.