Business Excellence and Management

5-23

Authors: Ion VERBONCU

The paperwork aims to identify the most important strengths and weaknesses of the management and, on this basis, to point out some modalities to amplify the viability potential of the car making enterprises. From the perspective of their performances amelioration, the managerial reengineering, promotion of the strategic management, promotion of managerial complex and sophisticated tools, improvement of the organizational and managerial culture parameters, transformation of the managers in decisive factors of the process of achieving excellence in management and business are decisive. There are pointed out the ways of manifestation of the enterprise’s performances and the impact of the managerial modernization modalities toward them.

30-37

Authors: Oana Elena CROITORU, Aurelia STĂNESCU

In this paper we introduce some aspects regarding the globalization and the virtual organization (as a new organizational structuring), asserting the main advantages, disadvantages and relevant characteristics

57-69

Authors: Ahlem NAJAH, Anis JARBOUI

The literature shows that there is a lack of studies concerning the relationship between corporate social responsibility and cost of debt in the French context. To participate in filling this gap, we present this work seeking to investigate the relationship between non-financial disclosure and the cost of debt of 202 big French companies from 2000 to 2010. Results of the empirical study show that there is no explicit relation between the social reporting and the cost of debt but when adding size and age as control variables, this relation tends to be negative.

84-91

Authors: Gabriel MIREA

In the machine building industry it is met a wide variety of operations, and the most machines work after a regular cycle of processing, which generally takes place without the operator intervention, which favours the application of the workplaces poly-servicing system. In the first part of this article I made reference to the cycle of the processing on the machine tools, highlighting the analysis stages of the main aspects of the processing, as well as the determining procedure for the maintenance service cycle of the machine tools. Next I presented the main parameters used to characterize the poly-servicing and aspects of combining the processing operations under the poly-serving system, exemplifying the method of calculating of the optimal number of the machines that can be served by a single operator.

5-18

Authors: Lorena DUDUIALA POPESCU

The modern society is in a constant process of change and development. Changes in the world achieve superior improvements so a new financial asset, larger better. Throughout this paper we presented the defining features of management and future managers and the main problems they face in the new organization. Today, more than ever, the science is science that defeats management, management. The change management role and success of a manager depends on his ability to keep pace with these changes and be a role model for employees, companies are moving toward a more flexible structure, more agile, less hierarchical, so the managers will have to change their role to develop anticipation, adaptability, to think and act globally. All these features are essential for the future manager. Future developments of management can be characterized by the fact that they will cover all areas of economic, social and political, allowing a better understanding and approach to market issues and customer needs. The motivation for choosing this work is in the interest to discover the most effective ways of management in the future, and to identify the main qualities required future manager.

28-40

Authors: Romaniţa Valentina IONESCU, Lucreţia Mariana CONSTANTINESCU

On the saturated market area by the banking service offers, the interest rate isn’t certainly the only factor which determines the customers’ freedom choice between formal and informal because certainly it keeps in touch with the other factors such as the flexibility of loan terms is at stake understanding of the customers’ habits and their expectations that are essential to understand their perception of the banking products quality. This paper aims the banks’ contribution to develop a process of financial inclusion of the target-groups of population based on the social responsibility of banks because, we consider that a sustained financial inclusion can be achieved only when the banks give high quality services focused to the customers’ or clients’ needs. The financial habits complexity of the target-customers and the deep connection between financial practices and codes of society, may promote to a vision about the financial services quality very unconventionally. The evaluation of financial services quality is very complex and the consumers/clients don’t always the same standard of the evaluation criteria, reason for which the banks must find a vector which proves to be the link between the prevention non-quality services and the customers’ satisfaction that determines their loyalty to the bank. Thus the performance on the market become the result of the Quality management implementation-vector that orientates the stakeholders towards client and environment and the mission of the bank as a responsible company will be full attend.

57-64

Authors: Vlad BALANESCU, Paul SOARE

Business Process Management is deemed as a breakthrough solution for the problems affecting organizations in the current taught economic times. Although BPM is approached extensively in the area of research, one can notice a low level of alignment with regards to how it is being viewed, what it represents. With this article we are stressing on the importance of BPM, placing emphasis on its development while also underlying its impact on organizations and best practices with this regard.

71-84

Authors: Georgeta ŞOAVĂ, Mircea RĂDUŢEANU

Customer relationship management is a marketing imperative, derived not only from the need to improve the company‘s financial situation, but of the undeniable advantages of loyalty and a customer base stabilization. Constituting itself as an innovative tool is still subject to varying interpretations as diverse ways of implementation, in the context of new guidelines of sales activity: optic change from the product to potential beneficiaries. Implementation of a system suitable CRM represents a vital problem for a company, who follows to establish longterm consumer relationships with customers. In view of these issues, we made this work, in which I first raised some general aspects on the concept of Customer Relationship Management, main benefits and objectives and then to present the main factors of success in CRM. Putting into practice of the concepts require the use of various instruments and complex most often computerized, so we have reviewed common mistakes in CRM implementations and main IT tools for CRM ,implications of CRM in decision making and products dedicated to CRM. In the end of the work we presented a set of conclusions considering that the customer relationship becomes, in the context of traditional means of promotion depreciation, the main way to strengthen the position of firms on the market, generating the benefits of message transmission efficiency, proximity to target consumers and create a relationship of trust with them.

5-15

Authors: Ioannis KOSKOSAS

This study provides a short literature review in information systems security (ISS) approaches either technical or non-technical in nature. Although, the benefits and uses of the technical information systems security approaches are valuable, there is still a need to investigate the alternative non-technical approaches or at least, to find a way to combine them in a more appropriate and thus, successful way. In doing so, this paper presents the available methods and techniques in information systems security in an attempt to shed some light into how these alternative approaches could be used in benefit of information systems security.

21-28

Authors: Vlad BĂLĂNESCU, Paul SOARE, Vlad BELICIU, Cristina ALPOPI

In this paper I attempted to establish a link between business process management and strategic management. After the introduction, in the second chapter I made a short presentation of business process and business process management, what the concept entails and prospects. The third chapter contains a definition of strategic management and some key issues of this concept that are pertinent in relation to business process management. Finally, the fourth chapter focuses of the impact that business process management has on organizational strategy as a whole and on its components.

37-42

Authors: Ana-Maria GRIGORE, Georgiana Andreea CIOANĂ

The transition to lean production is difficult. Creating and sustaining an organizational culture where learning and continuous improvement are a priority is a challenge. Assa Abloy is a multinational organization that focuses on quality and employee empowerment. In the last few years Assa Abloy Romania drove out activities that do not create value in the eyes of the customer. This article is a continuation of a previous research (Grigore and Badea, 2012) that focused on the same subject and provides other example of successful lean lessons.

61-84

Authors: Salima TAKTAK, Mohamed Ali AZOUZI, Mohamed TRIKI

This article discusses the effect of the entrepreneur’s profile on financing his creative project. It analyzes the impact of overconfidence on improving perceptions financing capacity of the project. To analyze this relationship we used networks as Bayesian data analysis method. Our sample is composed of 200 entrepreneurs. Our results show a high level of entrepreneur’s overconfidence positively affects the evaluation of financing capacity of the project.

5-21

Authors: Shpend IMERI, Tauno KEKÄLE

The study focuses on the understanding of the impact of Total Quality Management (TQM) in firms in South-East Europe (SEE). One hundred structured in-depth interviews were conducted with a mixture of firms in SEE, mainly with middle and top level managers. The main fact of the study is that regardless that firms in this region know about the acronym TQM and some of them are familiar with some principles and practices, actual familiarity with the „soft‟ elements is seen superficial, and they have poor understanding regarding it. Therefore, it can be noted TQM is this SEE firms is neither resisted nor directly accepted, rather they tend to see it from a technical aspect, being familiar and understanding only the essential of its „hard‟ elements.

38-44

Authors: Suraj Kushe SHEKHAR, Siby Joseph KIZHAKEKKARA

Stress is an integral part of Police personnel. This paper focuses on stress among Police Trainees and identifies the factors causing stress along with the strategies adopted to reduce the stress. Descriptive research with judgmental sampling technique was employed to select a sample of 65 Police Trainees in Kerala Armed Police IVth battalion, Kerala, India. Findings revealed that ‘Pressure from the instructor’ (β =.786), was the prime cause of stress .It was also found that ‘Low salary’ (β = -.144), was insignificant as a cause of stress. Regardless of the source of stress, most Police Trainees used variety of sensory pursuits to manage stress. The positive sensory pursuit followed by the trainees was exercise (63%), followed by outings (37%) on weekend days and then TV/ music. Multiple regression analysis, ANOVA, t test etc were used to interpret the results.

55-60

Authors: Andreea ZAMFIR

This paper provides a knowledge-based strategic management of services model, with a view to emphasise an approach to gaining competitive advantage through knowledge, people and networking. The long-term evolution of the service organization is associated with the way in which the strategic management is practised.