Revista Estudos e Pesquisas em Administração

31 - 54

Authors: Rômulo Bernardo dos Santos; Rodrigo Milano de Lucena.

The present paper sought to analyze, based on the Hyman Minsky hypothesis of financial Fragility, how the five largest financial conglomerates of Brazil behaved in the management of their equity structure between 2007 and 2016. For that, data from the Central Bank of Brazil were used. As a method of analysis, we use indicators that measure the degree of leverage and composition of the assets of financial institutions. It was verified that in periods of economic activity expansion, such as the period observed in the Brazilian economy between 2006 and 2013, the five largest financial conglomerates were exposed to higher risks (due to the improvement in entrepreneurs' expectations and the need to increase the participation of the market), consequently increasing their asset structure with lower liquidity and, consequently, higher income. In times of economic slowdown and great uncertainty about the behavior of macroeconomic indicators, as occurred in the Brazilian economy, in the period from 2014 to 2016, financial institutions expanded operations that had greater margin of safety, increasing the composition of their asset structures greater liquidity. The results founds agreed with the theoretical base used.

77 - 97

Authors: Nádia Ligianara Dewes Nyari; Marcos Alves De Souza; Geverson Tobias Böhm; Sandra Ines Horn Bohm.

The purpose of this study was to analyze the perception of the school community regarding the profile of the principal/manager from the reality of democratic management, emphasizing first some descriptive points, allowing a conceptualization on the theme management and its relations, with the intuition to highlight their social and capitalist conditioning, in the service of the proposed authoritarian objectives. Subsequently, the research presented a qualitative exploratory approach, based on the application of a questionnaire to check the causes of the problem. The results highlighted the understanding that the school community has about the role of the principal/manager within the system within it, but this process is not fully implemented or consolidated, causing confusion with the principal/manager's profile in the educational environment. However, the participation of the school community in the implementation of democratic management plays a role of extreme relevance and importance, as pointed out by the research, even, it is often overlooked by the school group, which still today describes the principal/manager as an authoritarian leader, with some skills that can emphasize knowing how to listen and the ability to dialogue, especially encouraging school participation in school context.

115 - 132

Authors: Lucas Adriano Dias Ramos; Francisco Mirialdo Chaves Trigueiro.

Technological evolution has brought many changes to society's daily life, especially in relation to commerce. More demanding consumer behavior has forced organizations to act more proactively, making them increasingly responsible for customer engagement. The general objective of this paper was to analyze the main reasons for consumer complaints on the Reclame Aqui digital platform regarding the process of buying electronics during 2017-2018. The chosen research form was the descriptive with collection of data directly on the ReclameAqui portal. Information extracted from complaints determined the outlook for sales in the virtual environment, and malfunction was the main complaint, a large number of unresolved complaints also occurred, and customers showed a negative assessment of the lack of proactivity of the sales companies in the process of troubleshooting.

147 - 161

Authors: Eduardo Da Silva Pereira; Carlos Henrique Rocha.

This article analyzes the financial health of Brazilian airports of the 2nd round of concession with the Fleuriet model. In this round were granted the airports of Guarulhos, Viracopos and Brasilia. The Fleuriet model has sectioned the current assets and liabilities accounts of the traditional balance sheet into erratic assets, cyclical assets, erratic liabilities and cyclical liabilities. Its main indicators were working capital, working capital requirements and cash balance. It is inferred that the three airports had poor financial health between 2013 and 2017. The concession rate had a significant weight in the cyclical liabilities of the airports, impacting the treasury balance. The results presented here may serve to improve regulatory practice.

39 - 52

Authors: Macário Neri Ferreira Neto

The academic formation should contemplate during its entireperiod, the incentive for the students to participate in projects about scientific initiation, as well as to promote knowledge and critical thinkingthrough the scientific production. Scientific research contributes to the student's development, preparing him / her in a qualified way for the job market. In this sense, the objective of this research was to verify the students' perception regarding the relevance of scientific production in their academic and professional education. As specific objectives, the work aimed to investigate the students' understanding of initiation and scientific production, as well as to assess whether scientific production contributes to the professional formation of the student. The research is classified as quantitative, descriptive and bibliographic. It was used the technique of field survey or survey, consisting of the application of a questionnaire, with closed questions, for students in the management area of a higher education institution. The sample had 40 students who represented 65% of the enrolled students. Descriptive statistical technique was used for data analysis. It was concluded that the respondents did not show understanding about the undergraduate program, however, they affirmed knowledge about the scientific production, as well as its relevance to the academic and professional formation.

68 - 81

Authors: Cauê Felipe Pimentel; Dhonatan Diego Pessi.

The mind map is a tool of planning and information note of unlinear formed, which favors the memorization, creativity, ideas organization and enable the qualitative data analysis. The objective of this research was identify which is the overview of articles about mind maps published on Scientific Periodicals Eletronic Library (SPELL) and Scientific Electronic Library Online (SciELO). It was used the Spell and SciELO data base for the survey of articles containing on yours abstracts or on yours titles, the words “mind maps”. The search realized on November of 2018, identified 19 articles, 9 articles was found in Spell database and 10 articles in SciELO database. The results of this research have evidenced that the theme researched is emergingand the reflections realized made possible to initiates a debate concerningBrazilian scientific production about mind maps, seeing the importation and relevance of thematic.

96 - 114

Authors: Luciene De Jesus E Silva Soares; Edir Vilmar Henig.

The quality of life at work has gained important prominence in academic discussions, because the theme is linked to the productivity of workers in an organization. In this sense, this article is justified by the importance of discussing how the quality of life at work can result in well-being for teachers of five schools in the city of Rondonópolis -MT. The objective of this article is to identify the perception of quality of life at work (QWL) of high school teachers, in two public institutions and three private institutions. The research instrument is based on Walton's model (1973), from which questions were structured asthe basis for the applied methodology. As specific objectives, it sought to compare differences between public and private institutions, identify differences between genders, analyze differences between ages and evaluate differences in length of time of service. The results indicated the particularities of satisfaction of each comparative group, involving type of institution, gender, age and length of service, confirming some hypotheses about statistically significant differences in quality of life at workinvolving these parameters.

33 - 49

Authors: Edir Vilmar Henig.

Both the dictatorial regimes and the periods considered democratic had a marked level of corruption, but in the case of dictatorships, authoritarianism prevented investigations were carried out, even in the democratic period we had the fall of a president involved with corruption. Even with all these situations corruption did not disappear in the opposite direction, it has improved and gained new formats, these with more difficulty to be detected. In this sense, audit, which is a branch of accounting, assumes a fundamental role in combating this Brazilian structural problem, which, if it is possible to identify it from its beginnings, still today accentuates the most serious social problems of society and is found in all social levels, whether in the public or private sphere. For this work we use documentary analysis as Laws and norms, and bibliographical survey to foment the discussion around the thematic one. With the basic objective of analyzing the importance ofauditing in the prevention, identification and combat of corruption.

71 - 83

Authors: Rosicley Nicolaode Siqueira; Dhaiany Ellen Alves dos Santos; Cristiane Marafon; Daiane Alves Cardoso; Andrey Sartori.

The Lean Manufacturing System is a process of continuous improvement composed of strategic tools, whose implementation and execution result in low cost, avoiding rework, facilitating in the development of the process, becoming an innovative management and adding value to the final product. Therefore, this article aims to present the applicability of the 5 senses in a consulting company in Lean Manufacturing, carried out in two sectors: fabric stock and finishing / dispatch processes in the line of professional uniforms. The specific objectives that guided the study design are to identify the main bottlenecks of the process, to involve the people, to apply the tool in the problematic sectors. The results of this study present the layout change and adjustmentsto improve the productivity of the shipping sector and the organization of the stock.This implementation occurred in a systemic way, in which the process failures were first identified and the execution of the tasks needed to be improved, then the 5S tool was applied. With the application of the 5S Tool in the sectors involved, the improvements were implemented, enabling a quantitative and qualitative survey of the existing supplies and fabrics, providing better optimization, reorganization and standardization of activities.

101 - 111

Authors: Hipólito Mendes; André Roese.

Despite some scientists’ criticisms of the past on the question of the Case Study method credibility, currently, among the research methods, case study is one of the most popular. In some moments, studies using this method have been targets of criticism inthe scientific world. In addition, the case study has been misunderstood as a simple method, an exploratory research stage, and even mistaken for the ethnographic research or participant observation. Therefore, there is a need to immerse in the field of case study to better understand how and when it applies. One way for it is via analysis of the scientific publications in journals depending on the period of interest of the researcher. Thus, this article aimed to analyze case studies published on the base SPELL in the thematic area of environmental management, from 2015 to 2018. The analysis involved categories such as: names of the journals published, number of articles, main keywords and Qualis/CAPES rate by journal. The method used for data collection was the scientific base Spell (Scientific Periodicals Electronic Library). We used "environmental management" as the keyword. As the method for article selection, we chose the ones classified as case study, published in the Portuguese languagein the following areas of knowledge: Business Administration, economics and engineering. As for the approach, this work is of quantitative/qualitative nature. Twenty-one (21) articles were analyzed and the results showed that: eight (8) were published in the ”Gestão Ambiental e Sustentabilidade” journal, three (3) in the ”Desenvolvimento em Questão” journal, two (2) in the Administration Journal of the Federal University of Santa Maria -UFSM, two (2) in the “Gestão e Sociedade” journal and one article for each of the five journals found.