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A Conceptual Framework of Shopping Orientations, Store Attributes & Patronage Behaviour of Shoppers
Authors: Parag S. Shukla and Prof. (Dr.) Parimal H. Vyas
Number of views: 390
The changing Indian consumer behavior due to availability of large assortment of major
products is leaving an impact on their consumption and consumption structure. Shopping
orientations reflect categories of shoppers’ styles and consumers’ needs for products and
services. It includes consumer activities, interests, and opinions about the shopping process
based on past shopping experiences and the personal value system. Consumers in different
shopping orientation groups place emphasis on different store attributes, which influence
what they value in stores their variety seeking and consumption out shopping related to
purchase products outside local shopping area behaviour patronage and purchase decisions
and shopping behaviour. Shopping orientations exerts a direct influence on the perceived
image of a store. Based on shopping orientation and store patronage, shoppers have been
classified as viz., Economic Shoppers, Personalizing Shoppers, Ethical Shoppers, Apathetic
Shoppers, and Recreational Shoppers. They have been classified also as viz., have to”
shoppers; “moderate” shoppers; “experiential” shoppers; “product-focused” shoppers;
“service” shoppers, and “practical” shoppers. The purpose of this paper is to examine the
influence of store attributes on store patronage. An attempt has been made by the in this
paper to review the existing literature on selected areas viz., Retailing formats; shopping
orientations, and store attributes, and its impact on patronage Behaviour.