Emotional Intelligence in the Staff Management: Development and Approaches to Understanding
Authors: Shchetinina L. V., Rudakova S. G., Zaets A. I.
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The article is aimed at clarifying the essence and meaning of emotional intelligence, developing recommendations as to its development for managers in an organization. The traditional approaches to the essence and structure of emotional intellect are analyzed. To define the value of emotional intelligence in the management, the authors carried out a sociological study. It is determined that most respondents highly appreciate the importance of emotional intelligence. Also, almost 90% of respondents are familiar with the concept of «emotional intelligence». The authors have developed a model of management of emotional intelligence in the sphere of staff management, which includes the following: self-analysis, self-control, emotional identification, emotional atmosphere. The necessity of usage by staff managers of certain styles of the leadership behavior (idealistic, educational, friendly, democratic), which correspond to the high EQ, is substantiated. The consequences of underdevelopment of emotional intellect, i.e.: worsening of psychological and physical health, impossibility of self-realization, complexity of making weighted decisions, problems in communication with people are indicated. The importance of measures to develop emotional intelligence, including psychological training and cases, psychological counseling, conflict prevention, etc., is specified.