International Journal for Quality Research

10

Authors: Ana Globočnik Žunac, Krešimir Buntak, Petra Tišler

Motivation encourages creativity, innovation, professional development of employees and is the key for high business standards. Starting point for this research is that motivation for work will be greater if a person can fulfil several diversified needs. System of rewarding concentrates on design, implementation and maintenance of different forms. For this research intangible factors of motivation were defined. Aim of the research was to determine the differences in perception of intangible factors considering the size of the company they work in. The total of 536 respondents presented that without regard of the size of company they work for they consider intangible factors and strategies as very important.

14

Authors: Iva Bulatović, Ana Stranjančević

Contemporary tourists are highly demanding, they look for new experiences and unique sensations, while their satisfaction is an indicator of destination quality. Awareness of the factors of tourist satisfaction is of crucial importance for destination management. This paper examines the satisfaction of tourists on the example of Montenegro. In Montenegro, the tourist satisfaction was not much studied which reflects the originality of this research. Factors of tourist satisfaction represent an indicator of the destination management quality. When critical points of tourist offer are known, it is easier for destination management to create strategic plans and to focus on quality improvements. Research results confirm that the existing resources of Montenegro as a tourist destination are not well designed nor properly exploited and that the tourist offer is incomplete. Authors give recommendations on how to increase the level of tourist satisfaction and how tourist satisfaction can help destination management to ensure quality.

14

Authors: un-Cheng Huang, Chien-Chuan Cheng, Yi-An Ding

In the quality inspection practice of the consumer electronics industry, MIL-STD-105E sampling table is viewed as the basis for sampling plans. This traditional quality inspection plan determine the sample size and reject rule based on the size of lot, consumer�s and producer's risk and average quality level (AQL). Traditional sampling plan does not consider internal and external quality costs. However, quality costs were considered in many previous researches, but the comparison between traditional and economical design of single sampling plan is rare from now. This paper discusses the sampling test before the receiving inspection which is vendor simulated buyers. Includes the costs of inspection, rework, replacement, and external failure cost are considered. We compare the quality economical design with traditional single sampling plan under the total quality cost. This paper can be regarded as a reference for future studies and practical applications.

16

Authors: Marta Mas-Machuca, Frederic Marimon

Purpose - The purpose of this paper is to (1) identify and classify the main motives that underpin the theoretical and empirical studies of ISO 14000, and (2) to analyze the evolution of these motives regarding time, geographic domain and industry. Design/Methodology/Approach - The analysis was conducted through a literature review, analyzing 66 articles between 1998 and 2017 from Scopus and/or Web of Science databases. Findings - A categorization of motives to implement the ISO 14001 standard is proposed. The main important motivations are external: customer pressure and compliance with legal frameworks. These motivations remain unchanged over time. Asia is the region that pays the most attention to the standard, followed by Europe. Finally, the service sector should be analyzed with more detail, as the manufacturing sector has been the focus of most studies. Originality/Value - Policymakers, management bodies and standardization agencies can benefit from these findings.

20

Authors: Gurhan Aktas, Banu Demirel

The primary purpose of this research is to understand the genuine needs of conference attendees regarding conference participation within a multi-dimensional perspective and to identify the priority of those needs via modern QFD methodology. The findings support the early studies on the fact that academic development and networking are the most important needs towards conferences. Following these two primary need categories, organization-related needs are also given importance by the participants of this research. Offering free time for leisure and recreation activities within conference programs is valued more than pre-arranged social activities by attendees. It is anticipated that the research offers insight into the development and improvement of conference services through the identification of value-adding attributes, which would have practical implications for conference organizers and destination marketers. Unlike most of the extant literature in event management, this research employs the in-depth interviews, focus group, KJ method and AHP within modern QFD methodology.

20

Authors: Joanna Woźniak, Dominik Zimon, Katarzyna Chudy - Laskowska

The principal motivation for undertaking a research process was the fact that, in the literature of the subject, there is still less than sufficient number of studies relevant to the subject of the influence exerted by the selected aspects of the organisation of mass events upon the security and the satisfaction of participants in them. The research process was conducted in two stages, in the years: 2016 and 2017, on the group of 3,820 participants in Rzeszow Juwenalia. In the publication, it was attempted as well to verify the research hypotheses enumerated hereinbelow: a presumption that the gender, the attended year of studies, and also attending a given institution of tertiary education, do not exert influence upon the assessments of Rzeszow Juwenalia in the context of the feeling of security of participants, and also the assessment of the actions of services ensuring the security of the event venue by them is adopted; another presumption, that the assessment of Rzeszow Juwenalia in the context of the feeling of security of participants, and also the assessment of the actions of services ensuring the security of the event venue by them, is not, to a significant degree, different in studied periods of time, was adopted as well. The research process which was conducted made it possible to verify the adopted research hypotheses, and also to determine what factors make it possible to grasp the difference between the perception of the selected aspects of the organisation of an event by participants in it.

28

Authors: Yury Klochkov, Albina Gazizulina, Kunnummal Muralidharan

Lean Six Sigma (LSS) modifies the DMAIC approach by emphasizing speed. Lean focuses on streamlining a process by identifying and removing non-value added steps. A leaned production process eliminates waste. The target metrics, which affect any business include zero wait time, zero inventory, scheduling using customer pull, cutting batch sizes to improve flow, line balancing, and reducing overall process time. Lean Six Sigma�s goal is to produce quality products that meet customer requirements as efficiently and effectively as possible. In this article, we present various Lean performance characteristics that can be effectively used for improving a sustainable business process through a case study.