International Journal for Quality Research

8

Authors: Glyusa Rafaelovna Bakieva, Lenara Fanilevna Muftieva

In modern conditions of the Russian economy is particularly important for the sustainable functioning of the entire domestic tourism industry and the individual tourist enterprises. The need to improve strategic management of the enterprise is confirmed by a series of bankruptcies of travel companies of Russia: "Neva", "Ideal tour", "Expotour", "Wind Rose. World", "Labyrint" and others. By March 2015, according to the Association of tour operators of Russia (ATOR), the number of tour operators in outbound tourism in The Unified State Register decreased for 30% in comparison with March 2014. For tour operators specializing in outbound tourism, the annual turnover of which does not exceed 250 million rubles, the amount of financial guarantees is 30 million rubles. If the turnover is more than 250 million rubles, the financial guarantee shall be not less than 12% of the total sales. For domestic and outbound tourism financial guarantees amount to 500 thousand rubles. Thus, for most of the tour operators with small volumes, set low thresholds of financial security. This is the first reason of bankruptcy. Russian tour operators have the ability to dump at any time of the year in the expectation that in peak season they will cover losses incurred.

10

Authors: Jelena Jovanovic, Zdravko Krivokapic, Aleksandar Vujovic, Tijana Cvetic

Quality of life is a theme that is becoming more and more prominent. Every man can express his opinion about the quality of their life, which allows a realistic assessment of the quality of life of a particular population on the basis of subjective feelings of its members. Therefore, in this study through surveys and questionnaires with more than 80 questions from 11 subject areas is attempted to form a picture of the quality of life of the student population of the University of Montenegro (UM). The survey covered 14 units and 60 university students and the results of this survey have provided answers to some key questions by which the guidelines for raising the quality of life of students were obtained.

12

Authors: Aleksandr Vladimirovich Gagarinskii, Irina Garriyevna Kuznetcova, Galina Pavlovna Gagarinskaia

This article discusses the problem of the effective work of managers of industrial enterprises, which is the basis of economic development in modern Russia. The authors suggest that the management of the system of performance indicators in managers in the conditions of realization of various business processes can reduce the risk of crises in the enterprise, and improve the efficiency of labour management and productivity in the company in a whole. According to the authors, improving the efficiency of management in the conditions of implementation of the various business processes of industrial enterprises is an integral element of the overall strategic development of the company. The article presents the results of work performance assessment of managers in the implementation of business process management. In this article there is developed performance business process management on the example of the metal cutting enterprise management levels: the corporate level, the first operational level, the second operational level, and the line level. For these indicators the performers are defined and criteria are given.

14

Authors: Irina Degtyarova, Guzel Tokareva, Olga Shalina, Oksana Fedorenko

The results of 2009-2015 showed that the Russian economy, which has grown over the last decade rapidly, yet extremely vulnerable. It is connected with the dependence of the domestic economy and industry from the global energy market. Moreover, the export of raw materials that occurred in Russia since 2002 ended with the change of price conjuncture of the global energy market. Nowadays it's very important to improve the management of innovative activity at the Russian enterprises, which is possible within the framework of investment and technological development of the national economy. Modern economic conditions impose to the Russian enterprises requirements quickly and flexibly to react to change of a market situation, to quickly change technological base of production and the range of products. The most effective modern instruments of increase of competitiveness level of the enterprises is continuous restructuring of production, management and property combined with real innovations.

16

Authors: Aida Rezyapova

The paper describes the proprietary methodology of distributing administrative expenses in the network retail businesses within the process approach to management, which has been developed to improve the quality of trade expenses administration. To this end, the author suggests using the original base unit (cost driver) in the course of distribution of the subject expenses to improve the accuracy of calculating the trade process efficiency. The author gives reasons to the necessity of applying a comprehensive approach in its selection. This implies use, as the base unit, of a coefficient representing shop turnover per 1m2 of sales area. The author has made a coefficient rating to formalize the relationship between the management results and economic factors of the trade businesses risk. This approach takes into account the commodity prime cost, and the quality and economic efficiency of the management processes in selling subdivisions of a network business.

16

Authors: Zorica Lazic

Answers to the questions of how and in what way the quality of life of students, resilience and ICT support affects the quality of high education we will get through this work where main objective is to define a network of processes and process management ensuring more quality and more innovative managing and service provision, therefore satisfying the needs of service users - in this case the students of the university. To collect the relevant data in the thematic analysis of this paper, the method of interviewing by questionnaires was applied. The sample survey was conducted among undergraduate students, teachers and staff of the Teacher Training Faculty in Uzice.

22

Authors: Vaclav Repa, Anna Satanova, Marcin Lis, Veronika Korenkova

Purpose: The purpose of this technical paper is to describe the new approach to the organizational development coming from the mixture of continuous improvement models and business process maturity models. This approach is Organizational Development and the baseline for its application is a standard created by the Central European Association for Business Process management (CEABPM). It is the standard CEABPM 1001:2013 - Requirements for the process-based organization. Methodology: The methodology for creating the new standard for Organizational Development is mostly a literature comparative analysis. Next, we discussed the standard in a sample of academic and business organizations. CEABPM 1001:2013 contains the requirements for process-based organizations as well as the method for quantifying the range of process orientation. Findings: The paper introduces at novel approach to the organizational development based on the systematic management of the organization's maturity. The basis for this approach is the standard for the organizational maturity assessment: "CEABPM 1001:2013 Requirements for the Process-Based Organization" together with the methodology of its use as an integral part of the organizational evolution. Practical implications: The standard is intended to work as an assessment tool for the audit of the level of maturity of the organization as well as a knowledge basis for its consequential development at the same time. The audit report as a main output of the organization audit process according to this standard contains detailed information particularly about detected aspects of the identified level of the process-orientation, and about their importance for the further development of the organization. The audit thus results not only in the determination of the level of process orientation, but also in a detailed identification of specific strengths and weaknesses connected with the identified state.